4700 American Blvd, Fort Worth, TX 76155
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2.6
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Customer service
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1 comment

Our plane was ready to board. Supposed to be on time.

Then announcement they were waiting on the crew . No estimate of how long that would be? Then after seeing some crew go on they said they were doing a maintenance inspection. About hour later they cancelled the flight.

As we were going to Tallahassee there were no more flights that night, it took them hours to rebook every one and issue the hotel vouchers (40 minutes away). Terrible experience having a full flight of travelers with only two flight attendants helping them. I walked Dow and found a gate with 4 attendants standing around no customers no flight going on. I asked the supervisor why they couldn’t send staff to help when a flight is cancelled.

He said they were busy working on another flight. They were not busy.

It was pretty disgusting. And I agree I will not fly as unless I absolutely have no other choices

Product or Service Mentioned: American Airlines Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $400.

Preferred solution: Price reduction.

American Airlines Pros: Sometimes flight r on time.

American Airlines Cons: Flight delays and cancellation, Bad service.

  • Horrible Customer No Service
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Anonymous
#1760264

Just because YOU don't see them working doesn't mean they aren't meant for another flight or about to time out. In the old days, airlines would simply bump a few passengers to rush a crew to do another flight as the primary crew is about to time out.

Flash foward to people like you, whining about the United thing. Airlines just won't do it if they can help it. BTW, a crew can time out because of delays in the system due to weather that's nowhere near you. If they see the crew can't fly a leg before timing out, the party is over.

To summarize, running an airline is above your mental level.

Walk the next time. "You must work for them."