I've been a loyal customer on AA for over 20 years. I carry a cc to earn points to use on AA travel.
My status (even though I was given a life time gold membership) means basically nothing now. I booked travel for my family to go to Mexico over the holidays and realized after making them I needed to cancel. Less than 24 hours after making the reservation I was told by the very rude agent on the phone too bad, nothing I can do. Really?
She said yep that's policy. Can I speak to someone else? Nope, Im the one you speak to. WOW.
We took the trip anyway, because we didn't want to lose the money (thousands) and didn't have another date we could rebook. I just booked on United for a race my team had in Florida and we realized we had to cancel due to not enough team mates could go. Guess what? United reimbursed ALL of us the full amount and it was hours after the 24 hour cut off mark.
I think United is where I will take my business when ever possible. American's service and customer relations has completely fallen down the tubes.
Reason of review: Poor customer service.
American Airlines Cons: Unhappy.