On August 1 we were flying American Airlines from LAX to SFO to connect with Qantas to SYD where we live. When my girlfriend objected to having her carry on bag checked to SYD the agent at the gate denied her and me and her three kids boarding the plane.
Of course we missed our connecting flight to SYD. It gets worse then we are told that our tickets have been canceled and we are not permitted to fly on American or Qantas out of LAX because of an incindent report made at gate 63. We contact the Australian embassy and they get involved and tell us if we will need to purchase our tickets but Qantas will get us home as long as we comply with rules. It cost us an additional $4600.
and we are told to come early to the gate to meet the pilot before we board. Okay great we have now been stranded for 4 days with no clothes other than what we had in our carry on since our bags went to SFO. Once again our hopes of getting home where our children should be back in school are dashed when the Captain refuses to meet us. We are finally told what the incindent report at gate AA 63 says, " Basically my girlfriend lunged at the gate agent and threatened her and then she was handcuffed by police who had to restrain her.
There is also mention of a bomb. Guess what I was there with her three kids and that is not what happened. She challenged the agent by saying she did not want her bags checked since it is winter in Australia and we still had a 14 hour flight ahead and would need our bags. There was no arrest.
There was no police called to the scene to restrain my girlfriend. So today is day 5 and I'm going to book and pay for 4 more tickets with another airline besides Qantas since they are partners with American which we didn't know when we booked our tickets on Qantas.
This needs to be contested. We are getting legal representation and I can't wait to see the video.
Reason of review: Poor customer service.