Ridiculous not to offer the same benefits other airlines offer, had the airline worked with me on change fees, I might have become a customer for life. Because of this experience I will never fly American and I will be sure to let everyone I know hear about the poor customer experience.
$200 change fee plus an additional $50 fee for 3rd party booking, that's more than the original ticket cost.
I would much rather pay $20 to $30 extra at booking to have the security of knowing the airline I am flying with is concerned enough about me being a returning customer that they impose no change fees (thanks southwest, I am now a customer for life). Do the math American: you keep the cost of my original ticket $227 but you will never have repeat business from me c'mon...
Product or Service Mentioned: American Airlines Flight Booking.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $552.
Preferred solution: Full refund.
American Airlines Cons: Customer service, No solution to issues.