We accidently double booked our tickets to SA--nev er received confirmation of either set. Called AA after booking the first set and were advised that we did not have reservation and should remake them--we did just that.
When our credit card bill arrived we had been charged for both sets of tickets. Upon calling AA--and being treated very rudely--we were advised that we were not entitled to a cash refund but would be given vouchers that had to be used within the year. We are not talking about a couple of hundred dollars but several thousands. We were told that we sounded intelligent and should have checked out credit card company before rebooking.
Our feeling was that AA had advised us that they had no reservations for us and that we should rebook.
Our response from AA has been very rude. They did finally issue vouchers--but not for the amount that we were due, thus causing us to have to get in touch with them again.