My sister died recently and I had to buy a last minute ticket from Baton Rouge, LA to XNA/ Bentonville, Arkansas. The price of the ticket was $781.00, which was TOO HIGH!!
I asked them if they had a breavement flight and was told NO!! Also, on my flight from Baton Rouge to Dallas the bathroom was out of order and we were delayed taking off by almost an hour.
I have flown American to XNA many times and it was never that high. When my mom died I booked a flight for two days later and only paid $150.00 for a roundtrip ticket and it was booked on a Friday and I flew out on Sunday.
Product or Service Mentioned: American Airlines Flight.
Reason of review: Poor customer service.
Preferred solution: Price reduction.
American Airlines Pros: Finally getting home.
American Airlines Cons: Treatment and delays.