My husband and I were going back home the week after he retired. We flew to Miami and they put us on an American Eagle flight.
It was after 9 at night so we saw one baggage loader working. They took my husbands brief and said it would not fit but will be safe. He had a TSA lock on it. He also had almost 9000.00 dollars in it.
When they took it he did not want them to see him take it out. He is 77 so he felt OK with it. Well, guess what? Money gone,and American will not even talk to us to tell us what is being done.
They said they did not owe us any information. That was his retirement.
Why did a handler have a TSA key, and I know there are cameras. Do some work American and invesigate.
Product or Service Mentioned: American Airlines Baggage Policy.
Reason of review: Poor customer service.
Monetary Loss: $9000.
Preferred solution: Let the company propose a solution.
American Airlines Cons: Customer care, Charged for a service.