Not resolved

My family voluntarily gave up our seats for travel vouchers and the promise of a hotel room. When we checked into the hotel it was out of date and the room only had one bed for 3 of us.

No couch, no roll away available. My son had to sleep on the floor as their were no more beds. I sent a complaint to the airline and their customer service department and their reply expressed their regret I was upset and then explained they book hotels that they have a good working relationship with.

No apology and no offer of further compensation. I guess they think the floor is ok.

Product or Service Mentioned: American Airlines Flight.

Reason of review: Return, Exchange or Cancellation Policy.

Company wrote 0 public responses to the review from Apr 03.
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