American Airlines - Rude,nasty,heartless
6/28/12 my daughter who is 10 years of age and first time flyer and I.Arrived a little late so we could not get our 11:30a.m.
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flight. The lady at the counter set us up for the next flight out which would connect with our original time in Dallas fort worth. Or so we thought around 6p.m. and 3 flights later and having to dealing with rude unhelpful people.
We finally got a flight to DFW. When we arrived there were no more flights to Columbus ohio. It's now 10p.m. and nowhere to go.
I had to get a room for the night. And try again in the morning. 6a.m back at DFW trying to get on the first flight out which is 8:30a.m, terminal c, then 1:30 terminal d, then 3:30 terminal A. Now when we get to A I had a question so no one was in the first class lane will before I got get the question out Peter at 12:00.
Told me this line is for people that pay thousands of dollars and he couldn't help me and to move to the next line.Wowiy the superviser on duty was no help either. So finally the counter lady at the gate was able to get my baby and I a flight at 6p.m.to Cincinnati Ohio, we had to get picked up 2hrs away from home.
I missed a day of work ,2day trying to get home the worst flight I have ever had.And double for a 10year old.
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Review #329265 is a subjective opinion of a user.