Our flight was cancelled due to a mechanical problems flying out of Arizona and I know mechanical problems are out of the Airlines hands and that is completely understandable. After a couple of hours we caught a flight to Charlotte and had to spend the night in Charlotte.
The airline put us in a Hotel 6 that was nastiest Hotel we have ever stayed in. I really believe that it was a hotel used for prostitution.
Employees were snappy, rude, and did not provide information without getting irritated and hostile. I will do everything I can do to never fly with American again.
Product or Service Mentioned: American Airlines Customer Care.
Reason of review: Poor customer service.