Not resolved

Our flight was cancelled due to a mechanical problems flying out of Arizona and I know mechanical problems are out of the Airlines hands and that is completely understandable. After a couple of hours we caught a flight to Charlotte and had to spend the night in Charlotte.

The airline put us in a Hotel 6 that was nastiest Hotel we have ever stayed in. I really believe that it was a hotel used for prostitution.

Employees were snappy, rude, and did not provide information without getting irritated and hostile. I will do everything I can do to never fly with American again.

Product or Service Mentioned: American Airlines Customer Care.

Reason of review: Poor customer service.

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Most airlines don't put you up in any hotel. You also don't have to stay at the hotel they suggest, you can get a nicer one. This complaint is just whiney whiney entitlement.


The airline does not own the hotel. You could have spent the money and stayed at another hotel.

This is why you buy trip insurance.

How were they rude? Not telling you what you want to hear?

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