I had a flight from nyc LaGuardia to Charlotte departing at 355pm when we went to board at 345pm the door was slammed shut in our face and we were told we missed our flight. The staff was very rude and we had to end up booking a flight through Delta which the staff was excellent and just lost our money with American. Staff very rude and unprofessional would not help us find another flight put us on standby where we were #27#28#29#30 and all the remaining flights to Charlotte were full
Product or Service Mentioned: American Airlines Flight Booking.
Reason of review: Poor customer service.
American Airlines Cons: Lack of help resolving issues, Unhappy.