American Airlines Reviews and Complaints
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2
ISSUES RESOLVED
738
TOTAL REVIEWS
$350K
CLAIMED LOSSES
$1.6K
AVG LOSS
60.2K
PAGE VIEWS
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Ask a Question About American Airlines
Cons
- Poor customer service
- Customer relations
- Delay after delay
Pros
- Finally getting home
- Worse customer service at any level
- Timely flight
Latest review first
- Latest review first
- Most helpful reviews first
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Customer Service was extremely rude. I purchased a ticket for my mother and did input her name as passenger , but when I received an email for check-in my name was in the passenger field. When the representative pick up the phone I asked the name to be corrected. She...
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Review
Reason of review
Poor customer service
Loss
$330
Preferred solution
Let the company propose a solution
American Airlines in Philadelphia, Pennsylvania - Complaint
Again I’ve made another 2 calls. Now it’s up to 8, I’m getting nowhere. I’ve contacted customer relation 2 times, nothing , if this trip was refundable I would’ve cancelled it awhile ago
Review
American Airlines - Complaint
Reference # 1-28589095780 This is my 4th attempt to reach someone in customer relations in reference to my issue, on line is saying a response time is 5-7 business days, my flight is leaving 9-3-19 and a holiday is coming and I would like to resolve this issue prior to my flight, tks
Review
Service
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution
American Airlines in Arlington, Washington - I have expiring Advantage miles in approximately 2 wks.
Advantage canceling my mileage in a couple of weeks, even though I have reservations to fly American October 15. My contact number is 360-708-6928 skipnscooter@frontier.com
Review
Service
American Airlines in Rio De Janeiro, Rio De Janeiro - Thief
There is an american flight attendant name megan who is based in new New York and blonde about 22 years old,she takes a cab to ho to jfk and gets out of the car saying she is going to get money and never returns she stays at84-35 124 st in kew gardens but she is from buffalo
Review
American Airlines - Flight attendant
There is a flight attendant name megan who lives in buffalo but stays at a crash pad in kew gardens at 84 35 124 st,she is blonde about 22 years old,she takes a cab and makes up a story that she has no money and needs to go to an atm she never returns iv made a criminal report ,she did it to me last nig 
ht my name is Derek and my # 9146027096,she also did this with another driver
ht my name is Derek and my # 9146027096,she also did this with another driver Review
Reason of review
Bad quality
Loss
$100
Preferred solution
Let the company propose a solution
My bag has been lost for 3 days now and they have a completely uncaring "not my problem" attitude. No one can tell me the location of the bag yet they keep saying it's not lost, just delayed. Rude and incompetent. Customer service rep hung up on me so I could not stay...
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Review
Service
Pros
- Timely flight
Cons
- Customer service flight cancelation
- No compensation
- Treatment and delays
Reason of review
Poor customer service
Preferred solution
Full refund
American Airlines in George Town, Cayman Islands - Worst customer service
My bag has been lost for 3 days now and they have a completely uncaring "not my problem" attitude. No one can tell me the location of the bag yet they keep saying it's not lost, just delayed. Rude and incompetent. Customer service rep hung up on me so I could not stay on the line to leave a negative review. Further, they have no answers about my bag. No apologies. Instead I got a lecture about packing a carry on for international flights. So unbelievably rude.
Review
Service
Reason of review
Poor customer service
Preferred solution
Full refund
American Airlines - AA 2205 Delayed Flight July 28,2019
Absolutely awful. Flight delayed from 7:55pm to 11:17pm and getting into Honolulu at 1:36AM. Have to work next day. Families small children sleeping on the floor!! All other airlines on time. AA should get another plane and get it here on time.
Review
Reason of review
Not as described/ advertised
Loss
$280
Preferred solution
Deliver product or service ordered
Tags
Update by user Oct 14
On August 26, 2019 my attorney sent a letter request addressed to CEO Doug Parker, requesting for a for review of the conclusion reached by a Central Baggage Specialist. Instead of what would have been a PRUDENT assignment of the requested review to be handled by...
Review
Service
Reason of review
Poor customer service
Loss
$3
Preferred solution
Full refund
Tags
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Do a web search for "lost luggage claim" or similar and read what your rights are concerning the airline's responsibility for lost luggage and time frames and actual amounts of compensation they must pay. Most airlines nowadays have bad customer service and rude, unreliable personnel.
With their planes filled to the brim with people stuffed in like cattle, they have no incentive anymore to be efficient, reliable or treat you and your luggage with any semblance of respect. But, look into what your rights are and go from there.