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Customer Service was extremely rude. I purchased a ticket for my mother and did input her name as passenger , but when I received an email for check-in my name was in the passenger field. When the representative pick up the phone I asked the name to be corrected. She...
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Review
#1641085 Review #1641085 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$330
Preferred solution
Let the company propose a solution

American Airlines in Philadelphia, Pennsylvania - Complaint

1.0
Details
Again I’ve made another 2 calls. Now it’s up to 8, I’m getting nowhere. I’ve contacted customer relation 2 times, nothing , if this trip was refundable I would’ve cancelled it awhile ago
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Review
#1637473 Review #1637473 is a subjective opinion of poster.

American Airlines - Complaint

2.2
Details
Reference # 1-28589095780 This is my 4th attempt to reach someone in customer relations in reference to my issue, on line is saying a response time is 5-7 business days, my flight is leaving 9-3-19 and a holiday is coming and I would like to resolve this issue prior to my flight, tks
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Review
#1635576 Review #1635576 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution

American Airlines in Arlington, Washington - I have expiring Advantage miles in approximately 2 wks.

1.0
Details
Advantage canceling my mileage in a couple of weeks, even though I have reservations to fly American October 15. My contact number is 360-708-6928 skipnscooter@frontier.com
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Review
#1633044 Review #1633044 is a subjective opinion of poster.

American Airlines in Rio De Janeiro, Rio De Janeiro - Thief

There is an american flight attendant name megan who is based in new New York and blonde about 22 years old,she takes a cab to ho to jfk and gets out of the car saying she is going to get money and never returns she stays at84-35 124 st in kew gardens but she is from buffalo
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Review
#1631954 Review #1631954 is a subjective opinion of poster.

American Airlines - Flight attendant

There is a flight attendant name megan who lives in buffalo but stays at a crash pad in kew gardens at 84 35 124 st,she is blonde about 22 years old,she takes a cab and makes up a story that she has no money and needs to go to an atm she never returns iv made a criminal report ,she did it to me last nig Dead ht my name is Derek and my # 9146027096,she also did this with another driver
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Review
#1631279 Review #1631279 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$100
Preferred solution
Let the company propose a solution
1.0
Details
My bag has been lost for 3 days now and they have a completely uncaring "not my problem" attitude. No one can tell me the location of the bag yet they keep saying it's not lost, just delayed. Rude and incompetent. Customer service rep hung up on me so I could not stay...
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1 comment
h.kitchener
#1724234

Do a web search for "lost luggage claim" or similar and read what your rights are concerning the airline's responsibility for lost luggage and time frames and actual amounts of compensation they must pay. Most airlines nowadays have bad customer service and rude, unreliable personnel.

With their planes filled to the brim with people stuffed in like cattle, they have no incentive anymore to be efficient, reliable or treat you and your luggage with any semblance of respect. But, look into what your rights are and go from there.

Review
#1606441 Review #1606441 is a subjective opinion of poster.
Pros
  • Timely flight
Cons
  • Customer service flight cancelation
  • No compensation
  • Treatment and delays
Reason of review
Poor customer service
Preferred solution
Full refund

American Airlines in George Town, Cayman Islands - Worst customer service

1.0
Details
My bag has been lost for 3 days now and they have a completely uncaring "not my problem" attitude. No one can tell me the location of the bag yet they keep saying it's not lost, just delayed. Rude and incompetent. Customer service rep hung up on me so I could not stay on the line to leave a negative review. Further, they have no answers about my bag. No apologies. Instead I got a lecture about packing a carry on for international flights. So unbelievably rude.
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Review
#1606436 Review #1606436 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund

American Airlines - AA 2205 Delayed Flight July 28,2019

1.3
Details
Absolutely awful. Flight delayed from 7:55pm to 11:17pm and getting into Honolulu at 1:36AM. Have to work next day. Families small children sleeping on the floor!! All other airlines on time. AA should get another plane and get it here on time.
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Review
#1604395 Review #1604395 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$280
Preferred solution
Deliver product or service ordered
Tags
  • Terrible Airline
1.5
Details

Update by user Oct 14

On August 26, 2019 my attorney sent a letter request addressed to CEO Doug Parker, requesting for a for review of the conclusion reached by a Central Baggage Specialist. Instead of what would have been a PRUDENT assignment of the requested review to be handled by...

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Review
#1603419 Review #1603419 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$3
Preferred solution
Full refund
Tags
  • Will Not Refund You