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American Airlines
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Anonymous
map-marker San Rafael, California

Give my pre check info

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I am not pissed. Frustrated is the term I would use.

It was difficult getting to speak to a real person in order to give my pre check number to add to my reservation.

The automated attendant was actually quite arduous. Once I was able to actually speak to a person it was quite easy.

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User's recommendation: I'm not sure of the solution.

Christine D Eds

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Verified Reviewer

MY TICKET IS NOT BEING HONORED

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I booked a round trip ticket and was unable to leave on my departure date due to emergency surgery. I had insurance on my ticket and they are refusing to reschedule my flight back home. I have been going through this for 10 days now, I want to be home.

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Preferred solution: Price reduction

User's recommendation: Don't Use Them

Anonymous
map-marker Lafayette, Louisiana

File a complaint against a stewardess cozan

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American Airlines - File a complaint against a stewardess cozan

On my flight yesterday from Dallas to Lafayette, Louisiana. The stewardess Kusan was her name loudly.

Refused to let me bring my carry-on on the plane. I paid for first class and she said the plane was loaded and could not let me bring my carry-on because it had four wheels, it fits well under the seat regular seating much less first class where its much larger. She was loud and obnoxious. I tried to tell her that I had medication that I needed to carry with me for anxiety.

She would not listen to me then the man behind me started to pull my bag and I told him no to stop. Please stop. I had to go back and take my medication out and the rush. I forgot my anxiety medicine .

After I got on the plane, I have a small handbag she yelled at me to place it on under the seat in front of me and I told her no was not putting it on the floor. She said you have to put it in the pocket behind the I said OK and I did , after that, I was shaking so much because I realized I forgot my anxiety medicine in my carry-on that she made me check. I started having palpitations of my heart and hand, sweats and nausea. She really upset me when the flight landed, and most of the people had exited the plane I exited and asked her to please let me speak to the pilot.

I spoke to the pilot and he said that it was regulation for any four wheeled bags or carry-ons to be put as checked I explained to him that it was not oversized. It was very small and all the overhead bins above us were empty in first class. She also pointed out to the other stewardess that she had a confrontation with me and they both started laughing profusely at me while Im having an attack . I felt it was a prejudice racist episode and she targeted me because I guess I had a weak moment.

I kept telling her no because I needed to have my bag near me. It was not oversize. I tried to explain that she would not listen she would yell at me. l finally have started to relax and calm down.

I truly hope that in the future, this young lady will be a little more compassionate to anyone in the future. And I will never use American Airlines again. Its such a sad day for me.

I travel alone to be treated that way. The bottom line is the bag was not stopped on the other three flights that I used because it was within TSA approval.

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Palmina Wvv

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Verified Reviewer
| map-marker Winter Garden, Florida

Travel with pet

Updated by user Mar 25, 2025

Impossible to get live agent

Original review Mar 24, 2025

Did not respond to questions about requirements to bring pet in cabin. Would only address service and disability animals.

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User's recommendation: Unable to connect with live agent.

mark m Lmp

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Verified Reviewer
| map-marker Denver, Colorado

Baggage

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Our flight was delayed for 12 hours and when we finally got to the airport my bag wasn't there we had to take a bus to the condo and hour away because the airport was already closed, the bag was actually sitting there right inside the office the real problem was there's no way just a call a person at American Airlines and resolved the issue their baggage 800 number rings busy on purpose so nobody can call them we had to call them and act like we were starting a new flight reservation just to get them to give us and reroute us to a baggage person absolutely terrible experience absolutely terrible company

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Jason C Vzr

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Verified Reviewer
| map-marker Chattanooga, Tennessee

Poor phone customer service

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Had to call over 6 times to get someone in customer support trying to link my sky miles to my account. The first 3 times I was getting booted out of an automated system that hangs up on you if you don't have an account number handy or can't understand your account number.

At no point can you just ask for a representative. Finally requested a call back first callback automated system hangs up on me. Next call back representative says she's going to place me on a brief hold when she's sends me into the call queue for a call back an hour later. Basically dumped my call!

Then i requested another call and I got a call back with a rep that just sat on the phone and wouldn't talk. Could hear the persons dog barking and the TV on but would not respond until I just hung up (happened twice) Finally on the last call back I got a live person, immediately asked her name and customer service id and she gave it to me and walked me through a solution (which was AA had misspelled my email and so I was locked ). The whole experience took over 4 hrs of calls. Will be canceling this miles credit card and finding a different miles plan and company.

Horrible first time experience with a subpar company. Pitiful.

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mark m Lmp

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Verified Reviewer

Baggage

I got my baggage finally

The issue wasn't that they didn't get the luggage to me once the claim was filed the issue was is that there was no way to file a claim, if you tried to file the claim through their online thing it said I had to go to the desk and do it well I was already an hour away from the airport at the place we were staying

So I called the main 800 number and when I tried to address the baggage issue it just told me to get on the online claim and hung up on me

So then they have a specific 800 number just for baggage claims but the line doesn't work it just rings busy it's ridiculous a company that big doesn't have a way to actually get a hold of a person

The only way we were able to finally get it figured out is I had to lie on the 800 number and say I was calling about booking a new flight and then told him it was a bag of issue and that was the only way I could get through to him and then they finally transferred me to somebody but had I not known to trick their 800 number, there's no way of doing it it's unacceptable for a company that size to not have a better system

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Preferred solution: I don't care about any compensation I just want him and everybody to know that it's a joke that they don't have better system in place

User's recommendation: Don't fly american

Unhappy i Sdy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer
| map-marker Indianapolis, Indiana

Ripped off by American Airlines

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Contains 1 confidential file for company representatives
Updated by user Dec 04, 2024

I reached out to you for help because American Airlines would not help. They flew us home bottom line.

We lost our upgraded seats and $ we paid. The seats were awful. We booked 9 months in advance.

I reached out to you. Another dead end.

Updated by user Nov 08, 2024

As of 11/8/24 I have had No Response from anyone. I thought maybe this website would have helped me but nope!

Any ideas where I should go now!! I just can't believe this was ok!

And, no one to help you. Why is this ok?

Updated by user Nov 03, 2024

We have tried several times and they keep telling us to fill out paperwork which we have done several times.

Original review Nov 03, 2024

We booked a non-stop flight 9 months prior to our trip and upgraded our seats due to the long flight. The Sept 22nd, 2024 flight just NEVER showed up.

We were then put on 2 different flights (no non-stop)in the only seats left which were the worst seats and NOT UPGRADED.

We were first offered the same flight we booked but 2 days after we were supposed to leave. They offered us $64 refund for this!

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Cons:
  • Customer service non existent

Preferred solution: Full refund

User's recommendation: DON'T FLY AMERICAN AIRLINES

John W Mwf

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Verified Reviewer
| map-marker Denver, Colorado

Pathetic

Updated by user Mar 24, 2025

No the issue was not taken care of I just gave up on them.

Original review Mar 08, 2025

Last night I was trying find out of a friend of mine if there plane was arrive late I waited over 90 minutes &still no answer

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GTB Pwf

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Verified Reviewer

HORRIBLE AUTO-ATTENDANT

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Updated by user Jan 24, 2025

It's impossible to get through to a human.... hence my original complaint. So, no, I haven't had any further contact

Original review Jan 17, 2025
American Airlines is SOOOO BAAADDDD! I booked a flight and the day I went to check in, they offered me the option to purchase first class seats.

However, they did not show the possible seats. SO, to be sure we could sit together, I called the customer service number and they could not get me to a rep. Usually,m when the system can't help, they transfer you to a rep. NOPE!

They said "seems like I can't help you. Call back again later" WHAT? Seriously?! And I tried this 3 times!!!

THEY SUCK.

Sorry, but that's the most descriptive word I can find that everybody universally unsderttands! I was ready to spend more money with AA but they totally screwed it up.
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Preferred solution: Apology

User's recommendation: Go elsewhere!

Anonymous
map-marker Portsmouth, Ohio

I need my money back I can't give you 289 im disabled and can't afford this you should ashamed.of yourselves

My son had his whole wallet stolen from his vehicle while he was at work and couldn't get a license or an ID before the trip

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User's recommendation: Don't pay for a ticket Fri this airlines they lie and they suck

Janika Iab

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Verified Reviewer
| map-marker Wausau, Wisconsin

Question about connecting flight check in

Have a simple question about check in for connecting flight. What does it take to talk to a human? Hope I dont get stranded somewhere and need timely support from you people.

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User's recommendation: None. Still no one to talk to.

Resolved
Laurie G Sds

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Verified Reviewer

Resolved: Trouble booking flight

Updated by user Jan 21, 2025

Company fixed the issue and I have been provided with apology. I was stuck in a loop and it wouldn’t let me pick my seat.

It would show it.

Then when I would go to review it wouldn’t show up. Your representative apologized for the inconvenience and helped me finish the process.

Updated by user Jan 07, 2025

She was able to help me through my issues. I don’t remember her name. Thank you.

Original review Jan 06, 2025

I filled out forms several times. I clicked on PayPal.

When I finally came to add insurance on the last attempt, my screen locked up. Did this flight get booked?

If so, what is my flight info? What is my confirmation number?

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Preferred solution: Information

Charles F Tme

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Verified Reviewer

American airlines *** up our itinerary to st.croix...now we have to spend the night in sleeping on the concrete floor somewhere San juan airport until the first flight at 7am. All the hotels in Sa

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American Airlines messed up our itinerary to St. Croix.

Now, we have to spend the night sleeping on the concrete floor at some location in San Juan airport until the first flight at 7 am. All the hotels in San Juan are fully booked. Nothing is available. This is a terrible start to our vacation.

Plus, they have lost our luggage. This is the second time American Airlines has ruined a vacation, leaving me stranded in a strange place.

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Loss:
$700
Cons:
  • Schedules are a work of fiction

Preferred solution: Full refund

Waunetta Fil
map-marker Vancouver, British Columbia

I would like to get a refund, I was denied enter usa

I was denied boarding to the US, I cannot travel to the US, so I would like to get a refund of my ticket

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