American Airlines
Reviews and Complaints

American Airlines delayed my flight by 24 hours, causing significant disruption to my life. Flight AA 1064 on November 17, 2024, was labelled as a controllable delay, yet the airline failed to comply with DOT regulations requiring meal, lodging, and transportation vouchers.

Instead, they offered 7,500 AAdvantage miles, an insultingly low amount that wouldnt even cover a one-way ticket. To make matters worse, those miles were never credited to my account, rendering their offer completely meaningless.

The 24-hour delay forced me to reschedule a critical doctors appointment for an ongoing medical issue. Originally scheduled for November 18, I had to push it back to February 2025over three months laterbecause that was the earliest available slot. This appointment is necessary to refill my medication, meaning I have been without essential medication since November.

This delay has directly impacted my health and well-being, yet American Airlines refuses to take responsibility.

When I raised these concerns, their responses were dismissive and robotic, ignoring key issues like a separate delayed flight (AA 1432 on November 13). Despite my repeated requests for transparency and fair compensation, theyve refused to explain how their inadequate offer was calculated.

Whats even more troubling is the strong sense of bias in how my case was handled. As a multiracial woman, I feel overlooked and undervalued. American Airlines actionsor lack thereofsuggest they dont treat all customers equally.

Their boilerplate responses and refusal to acknowledge the full extent of their failures only reinforce this feeling.

What I want: 1.Immediate crediting of 30,000 AAdvantage miles to my account to mitigate the out-of-pocket expenses I incurred during the delay, including a cancelled doctors appointment, lodging, meals, and transportation.

A proper review of my complaints about both flights (AA 1064 and AA 1432) and additional compensation for the stress and harm caused.

Transparency about how they calculate compensation.

American Airlines disregard for its customers rights and well-being is appalling. If youre a woman or person of color, be cautious when flying with themthey clearly dont value or respect all passengers equally.

American Airlines lying to customer and stealing money from them

American Airlines is lying to customer: first by offering them a refund of their tickets and then denying the same, after clients have provided themselves with other solutions (and lost additional money)

These frauds and lies must be addressed in the company and the appropriate financial compensation and apologies must be offered

Here are the facts in chronological order.

21st June 2024:

I buy a ticket Miami -Austin for the price of 98.48US$. for October 28th

30th June 2024:

American Airlines changes dramatically the AA2137 departure and arrivals times.Given the dramatic change, this flight becomes useless to my business purposes.

18th September 18th:

I call the customer service to change the date completely.

The advisor understands the big trouble American Airlines has caused to me and promises me to refund the flight. In order to refund it, she needs to cancel the flight.

I accept HER offer, under the only condition of getting the full refund she promises.

She confirms.

When I hang up, I receive 2 confirmation Emails, as evidence of the agreement on the phone.

After days of silence (and refund still missing) I contact again AA to understand the status of my refund.

30 September 2024:

Penny Jones writes to me saying that they are not going to refund my flight.

She is unaware and unwilling to learn about the FAKE Promises made by her own SCAM company, and pretentiously closes the case in favour of AA

I only accepted the offer of the advisor. Effectively I was counting on those 99US$ to buy a new ticket which now cost me 155US$ (complete additional financial burden caused by AA moving dramatically the original flight!!)

Summary:

The Basic economy booking rules was bypassed by AA on September 18th AND confirmed in writing in the Emails (attached)American Airlines needs to be reported for lies and fraud operated by their system and customer service

I expect

1) An immediate refund of the money I paid for this flight (98.58US$)

2) A reimbursement of the time I worked on this case FOR the AA Against my will ( 200US$ corresponding to 3 hours of work for phone and Email writing)

3) As a gesture of goodwill I am not requesting the difference of the new flight which cost me 155US$

4) A formal letter of apology by the company

Arrival at PHL 7:30 for 10:05 to Paris.

Waited for the plane to arrive from the hangar on site for hrs. Boarded plane.

Sat on the plane for 1 hr and 1/2. Pulled away from the gate about 3 ft. Stopped . Captain said maintenance issue.

Plane was going nowhere. Returned to terminal. Chaos as no one could tell us what was going to happen. Finally info was flight would leave the following day (17th) at 6:00pm.

No hotel vouchers for people who couldnt return home. We could do grabbed a cab at 3:00 am . Home 3:15am. Back to PHL the 17th at 3:00pm .

Finally departed . Arrived Paris 7:30 am. Didnt arrive in Paris until 11:30 due to excessive traffic. So really lost almost 2 days in Paris.

Spent $80.00 on 2 cabs.

Not to mention losing days that left us with only 5 days in Paris.

The plane we waited for that never went was actually in the hangar.

Was not ready and then the maintenance issue must have been serious.

I fly AA all the time. When these things occur theres no apology or compensation.

We are held hostage by airline companies.

Very disappointing. Unfortunately cannot get my days back .

After a long delay in Arizona because of a maintenance issue we missed our connecting flight in Charlotte NC. We were in first class to Charlotte and were supposed to be in first class to FLA our final destination.

Extremely disappointed as the customer service counter was horribly understaffed. After a lengthy delay we managed to get another flight in time for our cruise ship departure, but of course we lost first class. Then even though my wife and I were seated next to each other we were placed into two different boarding groups.

Not considering American again for a while. Even the gate agent was not being helpful when finally boarding.

Confirmation DWWDHK
Flight 2077 from Atlanta to DFW on Tuesday May 28th 2024 at 6.00 am got delayed 6 times, we understand that there was a storm in the morning hours at DFW, but if AA cares and take responsibility, they were supposed and according to the FAA Regulations compensate any passenger who's flight get delayed after three hours, but they take weather as a reason to put their failures to it.
I even spoke to the AA Manager at ATL Airport and told him after my flight got delayed 6 times and got rescheduled to the next day Wedensday May 29th at 6.00 am flight no 2077 and got again delayed from.6.00 am to 2.00pm, I told the manager that I might loose my job and everyone was so rude and nobody care.
Shame on American Airlines, I was forced to book a Delta Flight and Pay over $1500 to get to DFW so I can catch up with my work tasks.
Dr. Ahmad Keichour