American Airlines
Reviews and Complaints

Canceled a flight and didnt reschedule accordingly and had to purchase another ticket with another airline. Very unsatisfied with American Airlines.

Around March 27th, 2026, my account was hacked and someone redeemed my miles for a Sephora gift card. I reported this which resulted in me being locked out of my AAdvantage account.

I have tried several times to call and get help with this issue only to have long waits and never getting a chance to speak to a representative because I do not have the time to wait.

Please have a human contact me so I can regain access to my AA account and get my miles returned. And please do not provide me with a number to call where I will have a lengthy wait.

We werent pissed. Only a question about extra baggage.

Was taken care of quickly and friendly.

No problems.

Trying to find my wife's i phone left on flight AA 1768 on May 10,2026. Difficult to reach anyone at AA lost and found. It is merely irritating.

[PERSON_NAME]

[PHONE_NUMBER]

Im NOT A HAPPY MAN. We WILL NEVER FLY YOU AGAIN YOU ARE THE WORST I HAVE EVER BEEN WITH.

My wife has been in [GEOGRAPHIC_DATA] for over 36 hours Because of your *** rescheduling. And is still there

American Airlines stuck me in *** due to their mechanical issues, zero help so far, very unprofessional, zero concern for customers, bare minimum information or assistance.

I understand the blizzard caused problems. But I had my original and second flights cancelled.

After the first one, I tried to ask if I could fly into a different airport. I was told no. Then, after the second flight was cancelled and they couldn't find a flight, I was told to contact them. Then I was allowed to fly into any airport.

Why? If the first time would have saved using days off, extra expense money, and major inconvenience. Flying all the way west to go back east. *** - *** - ***.

Please contact me.

I want some compensation.

***

***

American was very prompt in its response and patient and responsive to my inquiries I will use American again.

Nothing on hold too long! Had to hang up.

Said I could be on hold for over 2 hours.

I have never experienced something so poor! I'm

There was lack of customer service.We were stranded in an airport for over 24 hours with no help, no voucher.\nNo guidance. We were left to find a motel on our own and meals as well.

This was a financial burden.\nAnd made our return home two days later. We were informed that we were not to take off the ground because our pilot was out of flight hours.

Dear American Airlines,

I booked and cancelled my ticket (Confirmation: MBSHFT) on the same day, within a few hours of purchase, well inside the 24-hour risk-free period.I still have not received my refund.

Please find attached the cancellation confirmation.

Could you please process the full refund immediately and let me know when it is issued?

Passenger: Eranyan Ravanan

Email used: eranyan20@***.com

Phone: +491781****54

Best regards,

Eranyan Ravanan

No answer. No help.

Why have a help

Line if no one answers? I booked with United because of your customer service.

Nobody responds to call.I was waiting my lost blackguards last 9 days.Nobody contact me.Nobody said nothing to me.That's why I call you guys back.Please call me back to my number

Not good, my baggage is delayed and nobody is responding from KLM. I am not happy at all.

I am still waiting. How long will it take for my baggage to come to LAX from ***?

I am in hold for a call back in a friends phone tried mine no answer. So sit here and wait for a call to let me know