American Airlines
Reviews and Complaints

On my flight yesterday from Dallas to Lafayette, Louisiana. The stewardess Kusan was her name loudly.

Refused to let me bring my carry-on on the plane. I paid for first class and she said the plane was loaded and could not let me bring my carry-on because it had four wheels, it fits well under the seat regular seating much less first class where its much larger. She was loud and obnoxious. I tried to tell her that I had medication that I needed to carry with me for anxiety.

She would not listen to me then the man behind me started to pull my bag and I told him no to stop. Please stop. I had to go back and take my medication out and the rush. I forgot my anxiety medicine .

After I got on the plane, I have a small handbag she yelled at me to place it on under the seat in front of me and I told her no was not putting it on the floor. She said you have to put it in the pocket behind the I said OK and I did , after that, I was shaking so much because I realized I forgot my anxiety medicine in my carry-on that she made me check. I started having palpitations of my heart and hand, sweats and nausea. She really upset me when the flight landed, and most of the people had exited the plane I exited and asked her to please let me speak to the pilot.

I spoke to the pilot and he said that it was regulation for any four wheeled bags or carry-ons to be put as checked I explained to him that it was not oversized. It was very small and all the overhead bins above us were empty in first class. She also pointed out to the other stewardess that she had a confrontation with me and they both started laughing profusely at me while Im having an attack . I felt it was a prejudice racist episode and she targeted me because I guess I had a weak moment.

I kept telling her no because I needed to have my bag near me. It was not oversize. I tried to explain that she would not listen she would yell at me. l finally have started to relax and calm down.

I truly hope that in the future, this young lady will be a little more compassionate to anyone in the future. And I will never use American Airlines again. Its such a sad day for me.

I travel alone to be treated that way. The bottom line is the bag was not stopped on the other three flights that I used because it was within TSA approval.

Our flight was delayed for 12 hours and when we finally got to the airport my bag wasn't there we had to take a bus to the condo and hour away because the airport was already closed, the bag was actually sitting there right inside the office the real problem was there's no way just a call a person at American Airlines and resolved the issue their baggage 800 number rings busy on purpose so nobody can call them we had to call them and act like we were starting a new flight reservation just to get them to give us and reroute us to a baggage person absolutely terrible experience absolutely terrible company

Had to call over 6 times to get someone in customer support trying to link my sky miles to my account. The first 3 times I was getting booted out of an automated system that hangs up on you if you don't have an account number handy or can't understand your account number.

At no point can you just ask for a representative. Finally requested a call back first callback automated system hangs up on me. Next call back representative says she's going to place me on a brief hold when she's sends me into the call queue for a call back an hour later. Basically dumped my call!

Then i requested another call and I got a call back with a rep that just sat on the phone and wouldn't talk. Could hear the persons dog barking and the TV on but would not respond until I just hung up (happened twice) Finally on the last call back I got a live person, immediately asked her name and customer service id and she gave it to me and walked me through a solution (which was AA had misspelled my email and so I was locked ). The whole experience took over 4 hrs of calls. Will be canceling this miles credit card and finding a different miles plan and company.

Horrible first time experience with a subpar company. Pitiful.

I got my baggage finally

The issue wasn't that they didn't get the luggage to me once the claim was filed the issue was is that there was no way to file a claim, if you tried to file the claim through their online thing it said I had to go to the desk and do it well I was already an hour away from the airport at the place we were staying

So I called the main 800 number and when I tried to address the baggage issue it just told me to get on the online claim and hung up on me

So then they have a specific 800 number just for baggage claims but the line doesn't work it just rings busy it's ridiculous a company that big doesn't have a way to actually get a hold of a person

The only way we were able to finally get it figured out is I had to lie on the 800 number and say I was calling about booking a new flight and then told him it was a bag of issue and that was the only way I could get through to him and then they finally transferred me to somebody but had I not known to trick their 800 number, there's no way of doing it it's unacceptable for a company that size to not have a better system