flight customer service service airline customer plane airport ticket flights people

They care for helping people | American Airlines review from Charlotte, North Carolina

4.2
Details
Like Calling for baggage they help me
View full review
Review
#1760826 Review #1760826 is a subjective opinion of poster.
4.3
Details
My husband and i always travel business class and have always found American Airlines the greatest. However on this last flight when they called group 1 to board (our group) we were waiting forever and realized that everyone in different groups were also boarding. When...
View full review
1 comment
Anonymous
#1748343

You have the government to thank for all of the snafu these days. Travelling now is nothing resembling how it used to be.

You're just another suspicious looking cow in the herd now. Another potential criminal. There is a vast bureaucracy which does little but cost money and waste time.

Hurry up and wait ought to be their slogan. The airlines and the rest of us are hostages to excessive government.

Review
#1655116 Review #1655116 is a subjective opinion of poster.
Service
American Airlines Flight
Pros
  • Miles
  • Timely flight
  • Comfortable on time flight
Cons
  • Already explained in description
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
3.5
Details
I am a 87 year old widower and planned to visit my son in Tucson,checked the flights before I left for Bradley.Flew on the12 th of Feb.Got to Chicago on time and waited for the flight to Tuscon,all of asudden they announced a 2 hr delay. Had to call my son and his...
View full review
Review
#1476983 Review #1476983 is a subjective opinion of poster.
4.0
Details
Flight was delayed so the agents put me on a earlier one... Guess what? the luggage was delayed because they were put on a later flight! Why would you do THAT?! Why are the luggages not following the traveler, instead it is put on the flight after the one that the...
View full review
1 comment
Anonymous
#1342398

Yawnnnnnnnnnnnnnnnnnnn

I wonder what you're going to do when something really important happens to you.

Review
#1054165 Review #1054165 is a subjective opinion of poster.
Service
American Airlines Baggage Policy
Cons
  • Flight delays and cancellation
Reason of review
Problem with delivery
Preferred solution
Stop screwing things up and BE ON TIME!!!!!!!!!!!!!!!!!!!!!!!!!! Where's the CEO?
Tags
  • Aa Delayed Luggages
3.8
Details
i fly to Cancun every year in first class. I was allowed three 70 lb bags. i take two suitcases and one fishing tube. I bring home my rods every year as part of my package. This year American pulled a fast one and now labels it business class, costing me an extra 150...
View full review
1 comment
Andrea
#1255911

Had you checked the website you would have been aware of the change.

Review
#959242 Review #959242 is a subjective opinion of poster.
Service
American Airlines Baggage Policy
Pros
  • Service afforded me in first class
Cons
  • Unknown changes to baggage fees
Reason of review
Pricing issue
Loss
$150
Preferred solution
Price reduction
3.5
Details
My husband and I were going back home the week after he retired. We flew to Miami and they put us on an American Eagle flight. It was after 9 at night so we saw one baggage loader working. They took my husbands brief and said it would not fit but will be safe. He had a...
View full review
1 comment
Anonymous
#1146042

It is mind boggling that anyone old enough and mature enough to be retirement age would put $9,000.00 in cash in a bag. The airlines is not responsible for valuables placed in bags by contract.

Further too many people handle each bag to effectively look at all the videos and do an investigation in multiple cities. This looks like one of those decisions that cost him his money.

Review
#830760 Review #830760 is a subjective opinion of poster.
Service
American Airlines Baggage Policy
Cons
  • Charged for a service
  • Customer care
Reason of review
Poor customer service
Loss
$9000
Preferred solution
Let the company propose a solution

American Airlines - Flight Review from Charlotte, North Carolina

3.5
Details
I fly at least 20 times a year. This is the Worst flight experience I have ever had. I thought Alligent AIrlines were terrible but by far my expience on Friday July 17 and today July 19 top it off. This airline and the customer service is terrible and non existent. I was called at 3.am to be told my flight was cancelled because the attendants needed REST!!!.........BUT to still show up at the original time. I get to airport at 6:15 AM. After getting on the next flight out at 11:15 .......the plane is delayed while we sit....... Finally it *** and I miss my connecting flight. Getting to Charlotte from Detroit my next plane at 2:35 is delayed .....now 3 more times. Its 4 pm and I'm still stuck sitting here. I called Customer Service supervisor and am told all complaints need to be delt with by email or regular mail. Then she goes on to explain to me why the attendants needed REST. Really so pissed I can't see straight. My inbound was basically the same way. So many issues with all 4 flights I couldn't even mention them all! I will make EVERY ATTEMPT TO NEVER FLY THIS AIRLINE AGAIN AND I WILL MOST DEFINITELY pass the word on. Who the *** is running this company and why or how do you allow your company to be ran like ***? Problems start from the TOP and trickles down.
View full review
Review
#668483 Review #668483 is a subjective opinion of poster.
Service
American Airlines Flight
Reason of review
Not as described/ advertised

American Airlines - Flight Review from Killeen, Texas

3.8
Details
I called because I needed help checking into my international flight the guy that answered the phone troy urh is what he told me his name was. Very rude kept saying things like "wow this is unbelievable, I can see it clear as day, what are you doing? Ugh!!!" He was not helpful at all his phone abuse was unacceptable and to top off his rude aggressive demeanor he then gave me his name and hung up on me! He needs a serious attitude check. I will give any information needed to help him understand his rudeness if you pull up the audio tape I was clearly still very polite despite his abuse.
View full review
Review
#631905 Review #631905 is a subjective opinion of poster.
Service
American Airlines Flight
Reason of review
Poor customer service

Contact American Airlines Customer Service

Website:
Mailing Address:
4333 Amon Carter Boulevard
Fort Worth, Texas 76155
United States
Phone:
(800) 433-7300
All American Airlines Contacts

American Airlines Products and Services Reviews

Compare Companies

American Airlines
American Airlines
931 reviews
1.6
VS
Delta Airlines
Delta Airlines
931 reviews
1.8
Compare American Airlines vs Delta Airlines

Latest Question

American Airlines Questions