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Verified Reviewer
2.4
Details
Where do I start. I feel I should start by repeating the pilots quote the start of our outbound flight from Heathrow to Dallas/Fort Worth, 'we have a superior cabin crew expertly trained to look after you'. Now having flown lots this year with many airlines such as...
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3 comments
Anonymous
#1798215

Translation: I was an immense bore who stood in the aisle during service, affecting the experience of other passengers. "I politely asked" LOL...

You have revealed yourself and confirmed the opening sentence. People who use phrases like this are typically entitled and incredibly rude to the "help." You feel as if everyone including others on the flight is beneath your banal and lame wants.

You fill the void in your (chuckle) life by being a demanding jelly and then find yourself upset when people push back. Please stay at home and out of the way of people who want to enjoy life.

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Review
#1749085 Review #1749085 is a subjective opinion of poster.
Service
American Airlines Flight Aa51
Pros
  • Good entertainment system
Cons
  • Customer care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Airline Travel - American Airline

I hate when they change gates | American Airlines review

2.4
Details
this is my regular airline because they tickets are cheap and the accomodations of the airplane decent. One thing that I hate is when they change gates FAR AWAY from the one the one they indicate at first. I have run like crazy 2 times, when I was in Miami because they changed the gate. Some people from the staff are apathic (7 of 10 employees) to their clients if you are not in one of those fancy lounges they have. I hate to tolerate that. You should improve your customer services. No, I'm not rude with them or talk to them in a mean way. I just look at them straight the eyes in silence when they are acting like... you know what :)
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Review
#1695805 Review #1695805 is a subjective opinion of poster.
Service
American Airlines Customer Care
Pros
  • Cheap flights
  • Good food
Cons
  • Rude staff
Reason of review
Poor customer service
Tags
  • Airplanes

Unable to use cPAP on overnight flight | American Airlines review from Wooster, Ohio

2.0
Details
I inquired before my flight and was assured I could use my prescribed sleep device but the stewardess said it was not possible and I was not the first to be misinformed. I subsequently required urgent care on my cruise. Iv’s steroids and aerosol treatments
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Review
#1668288 Review #1668288 is a subjective opinion of poster.
Service
American Airlines Flight Attendant
Reason of review
Poor customer service
Loss
$1400
Preferred solution
Monetary reimbursement

4/4 flights delayed in one week trip | American Airlines review from Dallas, Texas

1.8
Details
1 week domestic trip. 1 hop each way. All 4 flights delayed due to mechanic issues, with one delay causing us to miss a connection and had to stay in a hotel overnight. Both 6am flights delayed...how does that happen on a first domestic flight if the day???
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Review
#1666819 Review #1666819 is a subjective opinion of poster.
Service
American Airlines Flight

Worst service ever | American Airlines review

1.6
Details
American Airlines delayed our flight(& gave us no reason) Got us here 3hrs late(12am) didn’t give us dinner vouchers. Made us collect our bags and then when we arrived in the morning, you told us we would have to pay again because we didn’t check them in 12hrs in advance.. YOU WERE THE ONES THAT GOT US HERE LATE, SO WE COULDN’T CHECK THEM IN 12hrs PRIOR!! We had to pay another $60 and no one has been able to help us get our money back. I will not be traveling with American Again & they are definitely not 5 star!!!!!! Worst service from any airline I’ve traveled on.
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Review
#1654351 Review #1654351 is a subjective opinion of poster.
Service
American Airlines Baggage Policy
Pros
  • Landed safely
Reason of review
Bad quality
Loss
$60
Preferred solution
Full refund
Tags
  • Worst Airline

Customer service | American Airlines review

1.8
Details
Cant even get any one
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Review
#1642616 Review #1642616 is a subjective opinion of poster.
Service
American Airlines Customer Care
Cons
  • Customer care
Reason of review
Poor customer service
Tags
  • Cancelled Flights
1.6
Details
I purchased airline tickets nearly a year in advance and the fleet and seats are constantly changing throughout the year. I selected certain departure times and seats for a specific reason and I frequently have to check my account to be sure nothing has changed. And...
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Review
#1642525 Review #1642525 is a subjective opinion of poster.
Service
American Airlines Flight Booking
Cons
  • Unnecessary fleet and seat changes
  • No compensation of any kind
  • Crew is unfriendly
Reason of review
Reservation time/seats frequently changing prior to actual departure dates.
Preferred solution
Stop changing fleets and seats after a passenger had purchased their tickets

Complaint | American Airlines review

2.2
Details
Reference # 1-28589095780 This is my 4th attempt to reach someone in customer relations in reference to my issue, on line is saying a response time is 5-7 business days, my flight is leaving 9-3-19 and a holiday is coming and I would like to resolve this issue prior to my flight, tks
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Review
#1635576 Review #1635576 is a subjective opinion of poster.
Service
American Airlines Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution
1.5
Details

Update by user Oct 14, 2019

On August 26, 2019 my attorney sent a letter request addressed to CEO Doug Parker, requesting for a for review of the conclusion reached by a Central Baggage Specialist. Instead of what would have been a PRUDENT assignment of the requested review to be handled by...

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Review
#1603419 Review #1603419 is a subjective opinion of poster.
Service
American Airlines Baggage Policy
Reason of review
Poor customer service
Loss
$3
Preferred solution
Full refund
Tags
  • Will Not Refund You

Contact American Airlines Customer Service

Website:
Mailing Address:
4333 Amon Carter Boulevard
Fort Worth, Texas 76155
United States
Phone:
(800) 433-7300
All American Airlines Contacts

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Latest Question

American Airlines Questions
2.0
Details
We all have been sitting here in Buffalo for well over 5 hours to go to Reagan DC. We understand the storm has grounded planes, but now they have let planes take off from DC, and one of them coming here and they are still not letting us take off!!
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1 comment
Anonymous
#1716637

Omg you’re an idiot, really? You have no clue how the air traffic control system controlled by the faa works do you? I guess you wanted them to clear your flight over all the other inconvenienced flights out there Some people are so entitled

Review
#1585098 Review #1585098 is a subjective opinion of poster.
Service
American Airlines Flight