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Baggage | American Airlines review

1.0
Details
You do not have an attendant to ck bags in very disappointed
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Review
#1768734 Review #1768734 is a subjective opinion of poster.
Reason of review
No staff 3 hour wait outside
Preferred solution
Let the company propose a solution
1.0
Details
Not everyone that flies are frequent fliers and they need to explain the process when bags are stopped through security. I flew from O'Hare to Springfield MO. on 12/30/2019 due to a family emergency and my carry on didn't make it through security. They put it back...
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Review
#1766641 Review #1766641 is a subjective opinion of poster.
Service
American Airlines Flight
Cons
  • Horrible customer service
Reason of review
Poor customer service
Preferred solution
Price reduction

Do not fly American Airlines

1.0
Details
As we all have heard in the news over the past few years, American Airlines does indeed engage in discrimination. My family and I were flying and told we could not board early with my 7-month-old grandson. I fly various airlines, and this has always been allowed. It was allowed on the trip to our destination, and we heard the employees at other gates allowing those with small children to board early. Others were allowed to early board but my son and daughter-in-law were not. I reported it via email. A decision was made without even hearing my full side. They defended their employees as expected; not knowing the complete story. I will be boycotting American as long as I can help it.
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Review
#1756271 Review #1756271 is a subjective opinion of poster.
Service
American Airlines Customer Care
Cons
  • Training of employees
  • No compensation of any kind
Reason of review
Poor customer service

Your mistakes | American Airlines review from Setagaya, Tokyo

1.0
Details
Your mistakes - American Airlines review
You delay my flight by a whole day , without informing me of it ! Not only did you delay my afternoon flight but you booked me for a morning flight in Which your counter opens at 7:30 there's a line extending through the airport !! You have two representatives helping this enormous line its 8:20 we have to board in the next 55 min and there's no movement in this huge line !
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Review
#1750690 Review #1750690 is a subjective opinion of poster.
Service
American Airlines Customer Care

Customer service | American Airlines review from Washington, District Of Columbia

1.0
Details
Really poor customer service at dca Watkins counter supervisor seem to have very little knowledge and the night shift thought it was a joke to play with me
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Review
#1743316 Review #1743316 is a subjective opinion of poster.
Service
American Airlines Customer Care
Cons
  • Very poor customer services and employees without good knowledge
Reason of review
Poor customer service
Preferred solution
Full refund

Customer service was very rude and unprofessional | American Airlines review from Hialeah, Florida

1.0
Details
My flight was scheduled for December 13 2019 flight 243 at New York jfk American Airlines at 330 pm going to Miami and my flight been delayed since 3:30 I been at that airport and terminal since 1 pm to 12 am the customer service was very rude to me and also they cancelled the flight until the next day without any explanation and also going to Miami I had to wait 2 hours for my luggage and when I finally got my luggage my clothes was wet and my luggage and items was damage and also i book a hotel and miss my hotel reservation that was not refundable.i ask for a refund on my flight and American Airlines customer was disrespectful to me and very unprofessional
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Review
#1733840 Review #1733840 is a subjective opinion of poster.

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Do not choose this airline | American Airlines review

1.0
Details
Original flight schedule at 5 am. It’s 9:54 am and now the schedule time is for 12:00 pm. They don’t give us any information. The new schedule time comes up and no announcements are made until we start asking. They don’t want to make any accommodations. I travel by car 4 hours to get here and arrive two hours before my schedule time. I have missed my connection flight in Philadelphia.
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1 comment
Anonymous
#1783821

You should be refunded DOUBLE YOUR MONEY BACK!

Review
#1717502 Review #1717502 is a subjective opinion of poster.
Cons
  • Incompetant staff at counters
  • Rude and disrespectful fligt attendants while on flight aa 1230
Reason of review
Return, Exchange or Cancellation Policy
Loss
$800
Preferred solution
Full refund

Changing flights | American Airlines review

1.0
Details
I got no one to help me in this moment is distraught .
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Review
#1711421 Review #1711421 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
They do not support military families, my son ship with delayed a few days and I am here waiting on him. They will not help me reschedule my flight back home. Yes I bought basic economic tickets because just like the rest of the world I live paycheck to paycheck. My...
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4 comments
Anonymous
#1781938

So you acknowledge that you bought basic economy tickets which are nonrefundable and now you want them to make a change for you? Being a military family doesn't exempt you from the rules and as a soldier in the United States Army I am embarrassed by people like you who think it does.

You give the rest of us a bad name.

Also the "rest of the world" doesn't live paycheck to paycheck. Except for a few cases, most of that type of living means living outside of your means.

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Review
#1709514 Review #1709514 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund

Contact American Airlines Customer Service

Website:
Mailing Address:
4333 Amon Carter Boulevard
Fort Worth, Texas 76155
United States
Phone:
(800) 433-7300
All American Airlines Contacts

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Latest Question

American Airlines Questions
1.4
Details
On Saturday October 2, 2019, flight #2674 at approximately 0745pm leaving out of Miami to San Diego, My family was boarding the plane along with my mother Dora Handsbur who was in a wheel chair. As my family and I proceed to the gate to hand our boarding passes to the...
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3 comments
Anonymous
#1781939

The actual policy is to allow only one person to board. It's so clear on the website that I found it in five seconds without buying a ticket.

The fact that some people allowed you to skirt the rules does not mean everyone should. That's on you to know what those rules are.

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Review
#1709137 Review #1709137 is a subjective opinion of poster.