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WORST EXPERIENCE WITH CUSTOMER SERVICE EVER!!! We were on Flight 750 from Philadelphia to Brussels on May 15th. American Airlines cancelled the flight without notifying us. My husband purchased his ticket and paid for a preferred seat. I was using advantage miles. ...
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2 comments
Anonymous
#1152693

You apparently chose the Advantage Travel, right? There are limitations on mileage bought tickets.

We all know that. The question I have is why were you two so irresponsible with regard to the children. Being a Penn Stater, as I am, it would seem quite simple to figure out: Your husband would fly on his route through London and get there to meet the children only 2 hours late.

You could fly the Advantage mile route and arrive later. From the fact you are married and from Penn State, certainly you are mature enough to fly by yourself like an adult.

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Review
#839295 Review #839295 is a subjective opinion of poster.
Cons
  • Treatment and delays
  • Customer service when flight cancelled
  • Treatment and rebooking when canceled
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Let the company propose a solution
Resolved

Resolved: American Airlines in Los Angeles, California - Lost Baggage, appalling attempt to retrieve.

My parents-in-law travelled on American Airlines from London Heathrow to Los Angeles. They left London on flight number AA 135 (BA1502) (a British Airways flight operated by American Airlines) and arrived in LAX on Thursday 25 June at approximately 17.15. My mother-in-law never received her luggage in LAX, even though it has been confirmed that it had been scanned and received in LHR by the airline. This has been confirmed by both British Airways and American Airlines. The luggage belonging to my father-in-law, which was checked in at the same time in LHR, arrived and was collected by him in LAX. To date, no one seems to know where my mother-in-law's luggage is. We would like to know what can be done to locate and return her luggage to her ASAP as she is currently without clothing, essential medication and toiletries.
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Review
#657763 Review #657763 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Baggage claim
  • Lack of help resolving issues
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution

Contact American Airlines Customer Service

Mailing Address:
American Airlines, Inc.
4333 Amon Carter Boulevard
Fort Worth, Texas 76155
United States
Phone:
(800) 433-7300
All American Airlines Contacts