American Airlines Reviews and Complaints
Add to comparison
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Is this your company?
2
ISSUES RESOLVED
738
TOTAL REVIEWS
$350K
CLAIMED LOSSES
$1.6K
AVG LOSS
60.2K
PAGE VIEWS
What's your story with this company?
Ask a Question About American Airlines
Cons
- Poor customer service
- Customer relations
- Delay after delay
Pros
- Finally getting home
- Worse customer service at any level
- Timely flight
Latest review first
- Latest review first
- Most helpful reviews first
State:
Show
City:
Show
Product:
Show
Most Helpful
Yesterday I received a phone call from American Airlines telling me that I had 25,000 in my account and that they were going to expire in two days. However, they could extend the expiration of such miles if I paid $ 60.00. So, I decided to make a little investigation...
View full review
2 comments
They gave me a choice to sign up and eat out of certain restaurants with their program and they would not expire my miles... They did of course, but allowed me to spend $400 to get 38,000 back...
That is not worth it unless I would need the 38000 to save money on a flight... Regardless your miles will expire...
View more comments
Review
Service
Reason of review
Pricing issue
Preferred solution
Sell the miles to customers at the same price that you give it to banks for their miles promotions on cards
I booked a flight for my intellectually disabled son with AA, while booking I was assured that he would be taken care of. It was a direct flight from Philadelphia to Atlanta where my other son would be picking him up. I took him to the airport all the way to the gate...
View full review
Review
Cons
- Do not trust them with loved ones
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
American Airlines - I flew from Chicago to Wichita today.I was humiliated by a flight attendant.
For some reason when It came to me she refused to serve me snacks,and a drink.She served everyone,but me.As a matter of fact when we were about to get off the plane I had to ask for a snack.I just don't understand what's going on with people that treat others wrong , because of the color of their skin.I,m sickened by the actions of that flight attendant.
1 comment
Review
Pros
- Worse customer service at any level
Reason of review
Poor customer service
Loss
$466
Preferred solution
Full refund
American Airlines in Auckland, Auckland - Advantage
the best cll i have had with an agent in years - she was amazing.
Review
Reason of review
Good customer service
American Airlines in Hayes, England - Help received when my flight was delayed
I would like to thank American Airline staff for the help my self and my daughter received over 12th & 13th October,we had delays for our connecting flight both outward & returning and the help we received was second to none.We would have been in a mess without the help from three individuals and I only wish I had taken their names.One was at Chicago and two at Springfield Missouri.So thank you American Airlines.
Review
Service
Reason of review
Good customer service
American Airlines in Swansea, South Carolina - Conduct of flight attendant..charlotte nc
Why do you allow fight attedants get drunk within hours of going on duty...take selfies of themselves hanging out the window where the pilots are..lying in the overhead storage..put on snapchat and facebook that they hate passengers
Review
Our plane was ready to board. Supposed to be on time. Then announcement they were waiting on the crew . No estimate of how long that would be? Then after seeing some crew go on they said they were doing a maintenance inspection. About hour later they cancelled the...
View full review
1 comment
Just because YOU don't see them working doesn't mean they aren't meant for another flight or about to time out. In the old days, airlines would simply bump a few passengers to rush a crew to do another flight as the primary crew is about to time out.
Flash foward to people like you, whining about the United thing. Airlines just won't do it if they can help it. BTW, a crew can time out because of delays in the system due to weather that's nowhere near you. If they see the crew can't fly a leg before timing out, the party is over.
To summarize, running an airline is above your mental level.
Walk the next time. "You must work for them."
Review
Service
Pros
- Sometimes flight r on time
Cons
- Bad service
- Flight delays and cancellation
Reason of review
Poor customer service
Loss
$400
Preferred solution
Price reduction
Tags
American Airlines - Rip off fares
I purchased my ticket a month in advance. I paid over $460 for basic economy to get from Dallas to Cleveland at the end of this month. The fate just dropped by $200. So I called and was told "tough stuff"! I asked if I could cancel my ticket and repurchase it for the lower fare and told yes. Thank God I also asked if I would receive a total refund for many original ticket as I was told NO!!! Very Angry as I'm paying more for basic economy than people in main cabin!!! Unfair!!!
Review
Service
Pros
- Time for cleveland flights
- Flight service
Cons
- Booking phone reps
Reason of review
Pricing issue
Loss
$200
Preferred solution
Price reduction
Tags
American Airlines in Wooster, Ohio - Unable to use cPAP on overnight flight
I inquired before my flight and was assured I could use my prescribed sleep device but the stewardess said it was not possible and I was not the first to be misinformed. I subsequently required urgent care on my cruise. Iv’s steroids and aerosol treatments
Review
Reason of review
Poor customer service
Loss
$1400
Preferred solution
Monetary reimbursement
American Airlines in Lewisville, Texas - Personal
If you care about your family dont fly American Airlines, because they sure don't care about YOU OR YOUR FAMILY. I did not give no stars because I feel like they didn't earn any.
Review
American Airlines in Northeast Dallas, Texas - 4/4 flights delayed in one week trip
1 week domestic trip. 1 hop each way. All 4 flights delayed due to mechanic issues, with one delay causing us to miss a connection and had to stay in a hotel overnight and a day late arrival. Both 6am flights delayed...how does that happen on a first domestic flight if the day???
Review
Cons
- Lack of corporate responsibility
- Taking money without delivering what i paid for
Reason of review
Bad quality
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Oh c'mon... You're leaving so much out aren't you?
So because of your skin, they just said to blazes with you and didn't give you a "snack?" Gotcha... I don't believe you but if I did, what kind of adult needs " a snack?" What are you 4 years old? Did you need them to turn on Sponge Bob for you too? If you needed a "snack" because of medical issues, you should have packed your own stuff.
You sound weak. What next, you'll need a ba ba of wa wa to get through a few hours if even that?