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Waiting on a two hour phone call is not acceptable

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Waiting on a two hour phone call is not acceptableI am the wife of the deceased Vietnam veteran dealing with issues and two hours of my time waiting to get something resolved in booking things its very stressful after losing ones husband
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7 comments
#2248117

Vietnam was almost 40 years ago and your still playing that card??

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Featured
ID
#2528974 Review #2528974 is a subjective opinion of poster.
Loss
$216
Preferred solution
Let the company propose a solution
Most helpful review

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New Reviewer

Baggage claim

American Airlines - Baggage claim
American Airlines - Baggage claim
American Airlines - Baggage claim
American Airlines - Baggage claim
American Airlines - Baggage claim
I travelled from Mumbai to Dallas on 15-16th of August I received my bags after 4 days landing at Dallas to college station. One of the bag was completely broken into pieces. Fortunately my luggage was not damaged but little misplaced and had a broken eye-frame. The images are attached below with the bill receipt of the new bag bought. As an international student it was difficult to setup here without my luggage initially. But managed somehow. I want American airlines to compensate with my completely broken baggage.
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Featured
ID
#3895813 Review #3895813 is a subjective opinion of poster.
Location
Grapevine, Texas
Preferred solution
Full refund

Extend Covid voucher

I attempted to extend a travel voucher I received from AA for an issue with an earlier flight. American was great about the voucher, but it was set to expire and when I attempted to extend the voucher through their "Customer Relations" email function, I received no...
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ID
#3995958 Review #3995958 is a subjective opinion of poster.
Location
Berkeley, California
New Reviewer

They took my money said credit expired 2 September was told it would go to dec 2022 I didn’t ask for credit they could have refund my money because everybody can’t travel when they want to especially

American Airlines - They took my money said credit expired 2 September was told it would go to dec 2022 I didn’t ask for credit they could have refund my money because everybody can’t travel when they want to especially
Try to use credit was told it expired 12 days ago because of COVID and the fires in near Reno we had to canceled trip and they were canceled flights couldnt afford to to getting trapped in Reno and was fearful of fires American Airlines could have refunded my money instead of credit working people cant just take like that my niece need a liver and is in the hospital I was trying to visit her

User's recommendation: Fly delta they work with you.

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ID
#3994538 Review #3994538 is a subjective opinion of poster.
Loss
$400
Preferred solution
Price reduction
New Reviewer

Miss info and not standing behind service

Was told credit would exp and its my money that was reduce not full beyond my control working people fly when they can and Ned too ljjhhhhh

User's recommendation: Don’t fly.

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ID
#3980962 Review #3980962 is a subjective opinion of poster.
Loss
$350
Preferred solution
Reduce fair on new ticket

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Poor customer service

American Airlines - Poor customer service
There was a system error and it booked my flight for the day after the date I actually needed to fly on and I was told there is nothing that can be done.
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ID
#3977685 Review #3977685 is a subjective opinion of poster.
Location
Newark, New Jersey
Loss
$340
Preferred solution
Full refund

Check flight

American Airlines - Check flight
American Airlines - Check flight
American Airlines had changed my original afternoon flight time that I had scheduled to a much earlier time on the same day. I called to change my flight to a later time on the same day because I had an early morning obligation, so the early flight did not work for me. They charged me to change the reservation time to a later time in the day. I did not fuss at the time, but I should have not been charged extra for changing my flight because American changed it first to a time that did not work for me.

User's recommendation: Be careful about getting charged for changing your flight times when American Airlines changes it first!

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ID
#3965997 Review #3965997 is a subjective opinion of poster.
Location
Strongsville, Ohio
New Reviewer

Bad Customer Service

I been trying to get at hold of Customer Service because my bad is delayed. No body answers the phone

User's recommendation: Improve Customer Service.

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ID
#3954429 Review #3954429 is a subjective opinion of poster.
Location
Livingston, New Jersey

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New Reviewer

Bad customer service American Airlines

Bad customer service American Airlines
Bad customer service American Airlines
Bad customer service American Airlines
Me and my 6 months pregnant bought 8 main cabin extra seats for our trip. Cause she has to go to the bathroom a lot. We made tthe seat reservations but on our check in surprise. No seats. We got terrible separated seats in the middle. They assume the mistake but made no offer to solve our issue. AA never morr.

User's recommendation: Never.

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1 comment
#2249713

Yawnnnnnnnnnnnnnnnn

ID
#3950860 Review #3950860 is a subjective opinion of poster.
Loss
$1000
Preferred solution
Price reduction

Seat assignment

Thank you for assigning our proper seats for our entire family, 5 members, for our upcoming trip. We are happy for our trip

User's recommendation: Good solutions to travel issues.

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ID
#3948500 Review #3948500 is a subjective opinion of poster.
Location
Anchorage, Alaska
New Reviewer

Refund of baggage fees

I purchased my wifes ticket to Quebec today using my frequent flyer miles and I am an executive platinum member she also has her red MasterCard linked to me and when she got to the airport she was charged for both of her bags $35 apiece at the very least she shouldve only been charge for one but being an executive platinum member I would like to see if I could get my $70 back from her bag fees
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ID
#3943247 Review #3943247 is a subjective opinion of poster.
Loss
$70
Preferred solution
Full refund

I am a handicapped senior citizen and they split our seats me in the middle of 2 complete strangers and my husband on an aisle seat 5 rows back.

In order for us to get our seats together I had to pay $50.88 to change it. When I had already purchased my tickets thru Expedia. This is ridiculous at this point I won't be doing business with you or American Airlines. Dissapointed in service!

User's recommendation: Don't use Expedia, don't fly American Airlines.

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ID
#3937690 Review #3937690 is a subjective opinion of poster.
Location
Miami, Florida

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New Reviewer

Can’t get any help

American Airlines - Can’t get any help
American Airlines - Can’t get any help
American Airlines - Can’t get any help
I was flying flight1100 from Bna to Dallas. I get to baggage claim and was told baggage was at C12 then C4 C15. The lady working I believe was Tiffany and was training a young lady kept giving me the run around. She put a claim in to be sent to hotel where I am staying...
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ID
#3935872 Review #3935872 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$350
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Being over charge for changes

American Airlines - Being over charge for changes
I was charged several hundreds of dollars over what I was suppose to pay for set changes. Your customer service sucks big time

User's recommendation: Fly a different airline.

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ID
#3930069 Review #3930069 is a subjective opinion of poster.
Location
Stockton, California
Preferred solution
Full refund

Airline Expert Talks

Airlines making masks optional | How to travel safely this season?

May 25, 2020

Airlines announce mask-optional policy. A travel expert, Jamie Larounis, talks about dropped mask mandate on airplanes and what it means for travelers.

Jamie Larounis
Jamie Larounis

Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.

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Verified Reviewer
New Reviewer

*** in incorrect refused to get some help when the ticket counter agent refused to take our luggage 50 minutes prior to getting our tickets.

Arrived 50 minutes ahead of time the agent refused to take our luggage. She was plain nasty. She eventually said as we tried to figure out what to do that you will just have to leave your luggage here as we couldnt carry on luggage. No place to stay in Brooks Falls. So...
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ID
#3929285 Review #3929285 is a subjective opinion of poster.
Location
Victoria, British Columbia

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Verified Reviewer
New Reviewer

Ecredits

American Airlines refused to refund (or credit) the ticket for travel a week away. Unfortunately, I was uninvited to the ceremony and will not be traveling to Trinidad with the group. American Airlines is refusing to provide any compensation to a loyal customer.

User's recommendation: Speak to a representative.

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ID
#3921820 Review #3921820 is a subjective opinion of poster.
Loss
$324
Preferred solution
Full refund

I want to put a complaint

American Airlines - I want to put a complaint
Well I have an issue with you guys because our plane was not doing well as a mechanic you had a problem like the plane went up and then the plane went down and it stopped very bad and everybody got hit all the luggage one back and forth and I hurt my head and you guys...
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ID
#3915082 Review #3915082 is a subjective opinion of poster.
Location
Randolph Township, New Jersey

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