American Airlines Reviews

I am writing to formally submit a complaint regarding my flight from Miami (MIA) to Memphis (MEM) on November 9, 2026.

My original flight itinerary was changed by American from a direct flight to an itinerary requiring a connection from Miami to Charlotte and then from Charlotte to Memphis. After this change, my trip was delayed by approximately six hours, causing significant inconvenience and disruption to my plans.

Because of the lengthy delay, I was forced to lose an entire day of work after arriving in Memphis.

This resulted in a financial loss for me in addition to the considerable inconvenience caused by the schedule change and extended delay.

I also purchased travel insurance for this trip specifically to provide protection in situations such as travel delays. I would therefore like American to review my case and advise me regarding any compensation, reimbursement, or other assistance available to me.

I respectfully request that American

1.

Review the circumstances surrounding the schedule change and six-hour delay.

2. Consider compensation or reimbursement for the financial loss and inconvenience caused by the delay.

I booked a trip first class to ***, ***, with 5 bags total: 2 carry-on, 2 checked in, and 1 oversized bag. And I do mean oversized.

However, it met the requirements by linear size and weight. Well, at least I thought I made weight, but I was over by 1 pound. To make a long story short, the agent told me BEFORE even measuring or weighing that they couldn't take it!! Wait!

WHAT??!! I pleaded with this woman to check because I had done my homework and asked 3 different times to 3 different telephone agents if I was safe. And 3 times I was told I was good to go! Just needed to pay an arm, leg, and my soul.

After 10 minutes arguing with her, she makes a call and then gets a tape measure. She then says NASTILY to put it on the scale. I do so with no issues. And lo and behold, I am 1 pound overweight.

I'm thinking maybe she'll let me slide after arguing with me and finding out I was right about the size. Nope!!! She made me take out 1 pound of packing, which included my locks. But that meant I had to remove the gorilla glue tape that kept the seams intact (see photo I attached and you'll understand).

So after I removed all the styrofoam protection for my racing SIM rig, she tells me, 'Sorry, but we can't ship without the seams locked!! I *** you not!!!' At this point, I'm livid!! But thank heavens I bought my bungee cords that I almost didn't bring. I ***-rigged it nicely and just knew I was done and could head into my gate.

NOPE!!! She then said, 'Sir, where's your return ticket from ***?' I said, 'What?!' She said, 'I'm sorry, but we can't let you board without a return ticket.' At this point, I'm just laughing, and I do mean laughing like the Joker! Needless to say, we go back and forth debating about the situation. She gets fed up and calls her supervisor, who told her that's not their call; it's Brazil who could deny me entry, which I KNEW they wouldn't, being I have done it many times before.

I frequent *** often, have my VISA, and can stay 180 days per year, up to 90 days at a time. And I'm in the process of temporary residency, but that's neither here nor there. So now she's really hot that all her attempts to stop me were thwarted. I was so angry I actually emailed the President of American to tell them about my horrible experience.

They responded real quick when I did that, but the damage was already done! This was on May 25th, and I am still PISSED OFF!!!

I told them I would only use them as a last resort because I never expected Spirit Airline attitude on American Airlines! Travelers beware!

American Airlines has not contacted me about sending the 600 Euros directly to me (instead of sending it to Click2Refund). The attached documents reaffirm that Click2Refund "reassigned and returns all such rights, claims, and entitlements back to customer".

The reassignment was effective 7/8/26. I have sent multiple emails to American Airlines, and no one has contacted me stating I will be receiving the 600 Euros (instead of Click2Refund). Also, Susie Glover (American Airlines Representative -833-799-**** (Ext.

20043) contacted me about additional compensation and said she would call me back. I keep leaving her voicemail messages, but she does not call me back.

I arrived at my final destination on 7/25/2026 (ILM) Wilmington,NC from a flight from Honduras Comayagua Airport(XPL) THRU Miami (MIA). My other bag was rechecked at MIA as well as the one that I still have not received!

I filed a claim at ILM that night - Claim number is 874889****77. I sent a 2nd report after 5 days . I was told via Email that bag would be delivered 7/26/26 which did not happen! There is no update from Fed Ex either.

This is ridiculous! All afternoon it was issues with your airline from having to endure a 2nd screening in Comayagua for explosive residue on my hands and baggage just before boarding for Miami . Then after going through passport control , TSA and resubmitting baggage , The AA person demands my drivers license when I scan my boarding pass to leave MiA! I felt targeted every step of the way home!

Then, my checked trunk doesnt arrive at ILM! This is beyond comprehension how you can treat someone like this! I have traveled to Honduras ever July since 2021 and have NEVER been treated like this! No one else in my group was singled out like this and I am almost 70 years old!

I would like my bag since there are gifts in it, my Bible and a lot of dirty laundry. It seems that I should get some decent compensation for the mental anguish your personnel caused as well!
Sara Hauser

American (UnAmerican in it's treatment of a disabled Veteran) Airlines has granted $150 discount for the pain, suffering, disrespect and delays I experienced in Chicago as long as I fly American again within one year. NOT GOING TO HAPPEN!!

Here's the story. On July 19th 2026 I flew from Green Bay, WI to Sacramento, CA. I am a 71 year old Vietnam Era Veteran with 20+years of active duty service to this country then Honorably discharged and retired from the U.S. Air Force.

I am permanently disabled and have a VA disability rating of 80%. I have bad knees and right hip. My right knee is bone on bone and painful to walk more than a few yards.
With that in mind - when I departed Green Bay I requested assistance in Chicago for my connecting flight to Sacramento. When I arrived in Chicago according to the information posted by American, I had 37 minutes to make my connecting flight.

I made my concerns very clear to all American representatives encountered. When I arrived in Chicago I expected to be met by someone waiting for me. I asked the American and Airport personnel on the jet-way if anyone was assigned my name. I was TOLD to get to the top of the jet-way and wait in the terminal.

Ordered - NOT requested to Please wait in the terminal!! No information, No explanation, No updates, just get to the top of the jet-way and wait! I did as I was told without objection and waited. After a short period and having located my departing gate (two terminals over at the very end of that terminal) and still no transport or updated information and 20 minutes before push back, I had no choice but to get out my cane and walk as fast as I could (about 1/2 mile) to my connecting gate.

On the way I was tripped by someone and nearly Knocked down. My cane kept me up but just barely. I arrived in pain, out of breath, perspiring heavily and was ignored by two American representative for several minutes standing right in front of them at the gate desk. After I was able to confirm being in the right place at the right time, the individual who ordered me to the top of the jet-way arrives with the motorized cart and asks me why I didn't wait?

I told him I couldn't wait because of the time concerns I had expressed earlier. His comment was 'well I'm here and the flight hasn't left' or something disrespectful to that effect. I told him that I didn't know that at the time and no one offered any information. His response was "Oh Well".

Turns out the original aircraft assigned to Flight 2627 had a fuel issue and another aircraft was assigned. The new departure gate was at the other end of the concourse - another 1/4 mile walk and NO help offered. The American representatives just grabbed their radios, paper work and headed for the new gate. I never saw the motorized cart, offered a ride or the assistance that I had requested and was shown NO respect when I inquired as to why!

Unless I am compensated for the pain, the two-hour delay getting home, the extra unneeded anxiety and the disrespect, I will Never Again fly on American Airlines - They can keep the $150 - for what they put me through Unnecessarily!

And Chicago will never see any of my money ever again!! There are plenty of alternatives!

On July 19th of this year, I flew from Green Bay, WI, to Sacramento, CA (Flight No.'s: AA3546 & AA2627). I am a 71-year-old Vietnam Era Veteran with 20+ years of active duty service to this country, then honorably discharged and retired from the U.S.

Air Force. I am permanently disabled and have a VA disability rating of 80%. I have bad knees and a right hip. My right knee is bone on bone and painful to walk more than a few yards.


With that in mind—when I departed Green Bay, I requested assistance in Chicago for my connecting flight to Sacramento. When I arrived in Chicago, according to the information posted by American, I had 37 minutes to make my connecting flight. I made my concerns very clear to all American representatives encountered. When I arrived in Chicago, I expected to be met by someone waiting for me.

I asked the American and airport personnel on the jetway if anyone was assigned my name. I was told to get to the top of the jetway and wait in the terminal. Ordered—not requested—to please wait in the terminal! No information, no explanation, no updates, just get to the top of the jetway and wait!

I did as I was told without objection and waited. After a short period, and having located my departing gate (two terminals over and at the very end), and still no transport or updated information, I had no choice but to get out my cane and walk as fast as I could (about 1/2 mile) to my connecting gate. On the way, I was tripped by someone and nearly knocked down. My cane kept me up, but just barely.

I arrived in pain, out of breath, perspiring heavily, and was ignored by two American representatives for several minutes, standing right in front of them at the gate desk. After I was able to confirm being in the right place at the right time, the individual who ordered me to the top of the jetway arrived with the motorized cart and asked me why I didn't wait? I told him I couldn't wait because of the time concerns I had expressed earlier. His comment was, 'well I'm here and the flight hasn't left,' or something disrespectful to that effect.

I told him that I didn't know that at the time, and no one offered any information. His response was, 'Oh well.' Turns out the original aircraft assigned to Flight 2627 had a fuel issue, and another aircraft was assigned. The new departure gate was at the other end of the concourse—another 1/4 mile walk and no help offered. The American representatives just grabbed their paperwork and headed for the new gate.

I never saw the motorized cart, offered a ride, or the assistance that I had requested and was shown no respect when I inquired as to why! Unless I am compensated for the pain, the two-hour delay getting home (breach of contract), and the disrespect, I will never again fly on American Airlines, and Chicago will never see any of my money ever again!

I doubt any compensation will be offered, and there are plenty of alternatives! I will explain to my doctor at the VA why I am currently in pain.

8/5/2026

American Airlines Customer Relations

P.O. Box 619619

DFW Airport, TX 75261-****

Subject: Formal Complaint Regarding Recent Travel Experience

Dear American Airlines Customer Relations,

This complaint concerns multiple delays, a cancellation, unsanitary aircraft conditions, and poor customer service during our July 30 and August 2, 2026, travel on American Airlines. These issues significantly disrupted both legs of our trip and resulted in additional out-of-pocket transportation costs.

I am writing to formally express my dissatisfaction with my recent travel experience on American Airlines. My trip involved Flight AA2334 on Thursday, July 30, 2026, traveling from DFW to PSP, and return travel on August 2, 2026, from PSP to BOS through DFW on Flights AA2425, AA1577, and AA1048, under confirmation code YLXFII. Unfortunately, the service and handling of my travel experience fell far short of the standard I expected from American Airlines.

Flight AA2334 from DFW to PSP was initially delayed for mechanical reasons. The flight was then delayed another 30 minutes because cleaners had left blood on the window wall in my row. The passenger next to me was very upset, and we had to wait for the area to be cleaned before departure. We arrived in Palm Springs about one and a half hours late, which caused me to miss lunch with my friend. In addition, while boarding the flight, the gate attendant was very rude and told me that my wife and I needed to communicate better after another passenger cut in front of my wife without my knowledge.

Flight AA2425 from PSP to DFW was delayed because of mechanical reasons; no one was working on the plane. I know the staff were late. The delay caused me to arrive past my connecting flight, and the gate attendant would not allow me to make other arrangements until I got to Dallas.

Flight AA1577 was canceled after two delays.

Flight AA1048 was scheduled to leave at 4 PM and was delayed twice; finally, at 6:20, the gate attendant said we needed to rush and board the plane to take off by 6:45, or the flight would be canceled. After rushed boarding, we sat on the plane for 45 minutes due to a backup on the tarmac. Finally, arriving in Boston at 11:45 PM instead of my initial flight that would have arrived at 4 PM. My arranged ride for initial pickup could not get us that late, so I had to Uber home for $71. We arrived home at 1:20 AM.

I respectfully request that American Airlines review this situation and provide a refund for $1,416.60, which is the cost I paid for the tickets that neither way got me to my destinations on time, and a check for $71 for the Uber I had to take due to my very late arrival.

I can provide copies of my ticket receipt, itinerary, boarding information, and the Uber receipt for $71 upon request.

Please respond to this complaint at your earliest convenience using the contact information listed above. I appreciate your attention to this matter and look forward to a fair and timely resolution. We fly American Airlines very frequently to Key West, and we have the American credit card and are Advantage members. I would hate for that to change.

Sincerely,

!I checked my luggage in Abilene,TX then went to DFW & on to my destination, Nashville. The whole large outside zipper compartment was completely ripped off!

I had placed approximately $2000. Worth of jewelry in it! This damage & theft happened on June 23, 2026. I carried the luggage back to Nashville airport and reported it the next day.

American Airlines sent me a new piece of luggage but what about my missing jewelry!!! Officer Cash from the Nashville Metro Police Department told me to call DFW Lost & Found. I finally got thru to them. They do not have it.

Officer Cash called me on 06-24-26 saying that they reviewed the video & when Nashville received the luggage it was already damaged!!! I expect reimbursement for my Stolen jewelry!!! You can clearly see where someone cut it with a knife or box cutter!!! I believe this is a case of internal theft and American Airlines is responsible!!!

I already sent you a picture of it. If you do not help me asap, Ill start writing letters.

I am very upset. Some of my best & sentimental jewelry was in there!

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