American Airlines Reviews and Complaints
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2
ISSUES RESOLVED
789
TOTAL REVIEWS
$350K
CLAIMED LOSSES
$1.5K
AVG LOSS
66.5K
PAGE VIEWS
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Ask a Question About American Airlines
Cons
- Poor customer service
- Customer relations
- Delay after delay
Pros
- Finally getting home
- Worse customer service at any level
- Pricing and available flights
Yesterday I received a phone call from American Airlines telling me that I had 25,000 in my account and that they were going to expire in two days. However, they could extend the expiration of such miles if I paid $ 60.00. So, I decided to make a little investigation...
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2 comments
They gave me a choice to sign up and eat out of certain restaurants with their program and they would not expire my miles... They did of course, but allowed me to spend $400 to get 38,000 back...
That is not worth it unless I would need the 38000 to save money on a flight... Regardless your miles will expire...
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Review
Service
American Airlines Flight
Reason of review
Pricing issue
Preferred solution
Sell the miles to customers at the same price that you give it to banks for their miles promotions on cards
Checking on flights | American Airlines review from Pensacola, Florida
Im looking for a cheap around trip
Review
Wheelchair | American Airlines review from Los Angeles, California
Would have been on hold one hour so will get a call back
Review
During my flight back from puerta Vallarta on 1/24 to LAX flight number AA6096 I had already gone through security and while I was at the American airline counter after Seat assignment I was proceeding to make my way towards the plane to go get seated and one of the...
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Review
Reason of review
Felt targeted
Preferred solution
I need someone to call me
Because I need to make a booking | American Airlines review from Saint George, Saint George
Answer the *** phone and dont keep me on hold for 20 minutes
Review
Dear Sirs, My name is Beverley Blair-Morris and my phone # is 770-884-7885. Yesterday. January 22, 2020 my husband and I checked in on Flight AA588 to travel to Miami en route to Grand Cayman. When the flight was announced and awaiting for my Group # to be called the...
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2 comments
LOL... You're a moron...
Did your feeling get hurt so much that you put your phone# on a public message board that the airlines will never see? Flag your post...
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Review
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Baggage | American Airlines review
You do not have an attendant to ck bags in very disappointed
Review
Reason of review
No staff 3 hour wait outside
Preferred solution
Let the company propose a solution
Not everyone that flies are frequent fliers and they need to explain the process when bags are stopped through security. I flew from O'Hare to Springfield MO. on 12/30/2019 due to a family emergency and my carry on didn't make it through security. They put it back...
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Review
Service
American Airlines Flight
Cons
- Horrible customer service
Reason of review
Poor customer service
Preferred solution
Price reduction
Firearm policy | American Airlines review from Minneapolis, Minnesota
I dont have 26 minutes to wait at this time
Review
Don't expect to get anything back if you leave it on the plane | American Airlines review
I left my purse and wallet in the overhead bin when I departed a flight from Manchester to Philadelphia. This was clearly my own fault although it likely would not have happened if another passenger from several rows behind had not rushed into the space next to my seat and knocked me down with their bag. The pilot on my connecting flight radioed the previous plan and I was advised "the cleaning crew didn't find anything". What the meant was "the cleaning crew appreciated the Christmas bonus and will happily keep your wallet and leather backpack purse. American Airlines clearly does not care about passenger safety if they approach to cleaners is "finders keepers" and too bad for the person the item belonged to.
1 comment
Review
Service
American Airlines Customer Care
Reason of review
Item stolen by cleaning crew rather than being turned into lost and found
Loss
$300
Preferred solution
Let the company propose a solution
Compare Companies
American Airlines
930 reviews
VS
Delta Airlines
930 reviews
They care for helping people | American Airlines review from Charlotte, North Carolina
Calling for baggage they help me Review
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You ASSume it was the cleaning crew the profited from your stupid act. Anyone could have come behind you and got a payday based on your ignorance.
If it was the cleaning crew, what did you want them to do, hold an inquisition? Don't be an idiot the next time and you'll be just fine..