American Airlines Reviews and Complaints
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2
ISSUES RESOLVED
758
TOTAL REVIEWS
$350K
CLAIMED LOSSES
$1.5K
AVG LOSS
63.1K
PAGE VIEWS
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Cons
- Poor customer service
- Customer relations
- Delay after delay
Pros
- Finally getting home
- Worse customer service at any level
- Pricing and available flights
Latest review first
- Latest review first
- Most helpful reviews first
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American Airlines review in Cocoa, Florida: No refund or credit for first class tickets due to medical
Canceled my tickets I purchased on aa.com for one way travel to and from Oklahoma City, filed a refund request with my medical injury and picture of my cast. They denied it. They kept my money and resold the first class seat for much more. Not a good business practice.
1 comment
Most Helpful
Review
Service
American Airlines Flight Booking
Reason of review
Return, Exchange or Cancellation Policy
Loss
$600
Preferred solution
Full refund
Tags
American Airlines review in Memphis, Tennessee: Mispelled name on my itinerary
I paid for an airline ticket for my sister but was not sure how she spelled her middle name. I called to find out what to do if I misspelled it. As it turns out, the spelling is correct. All is well. Thank you.
Review
American Airlines review in Waldorf, Maryland: Meal choice
No emai recieved to do this
Review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAmerican Airlines review: Do not choose this airline
Original flight schedule at 5 am. It’s 9:54 am and now the schedule time is for 12:00 pm. They don’t give us any information. The new schedule time comes up and no announcements are made until we start asking. They don’t want to make any accommodations. I travel by car 4 hours to get here and arrive two hours before my schedule time. I have missed my connection flight in Philadelphia.
1 comment
Review
Cons
- Rude and disrespectful fligt attendants while on flight aa 1230
- Incompetant staff at counters
Reason of review
Return, Exchange or Cancellation Policy
Loss
$800
Preferred solution
Full refund
Every week which I travel there is an issue usually mechanical problem. This is the third time they claim the bathrooms aren’t working. Unbelievable. My best story is of my brother who was to fly from bwi to Phoenix. He got to the airport and had no luggage to check....
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Review
American Airlines review in Washington, District Of Columbia: Customer service
Poor *** customer service . Racist employees who closes door 1 minute before schedule time due to people being black . Joe and bill ate horrible and should be fired . William states he watch the video footage that the door was closed on time and lied
Review
Service
American Airlines Flight
Cons
- Lack of help resolving issues
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund
American Airlines review in Washington, District Of Columbia: Customer service
Poor customer service and racist employees named supervisor Joe list named William aka bill stating he watch a video regarding the door being closed 10 min prior which is a lie due to the door being shut 1 min from the set time
Review
Service
American Airlines Flight
Pros
- Pricing and available flights
Cons
- Flights delayed or cancelled
Reason of review
Racist
Loss
$400
Preferred solution
Full refund
American Airlines review: Changing flights
I got no one to help me in this moment is distraught .
Review
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
American Airlines review in Denver, Colorado: Can't remember account number
My app does not work it will not allow me to book a flight the number I called did not help I need my aa number to log into my account the entire systems just not working and it would be nice to book a. Flight home for the holidays before the prices go up
Review
They do not support military families, my son ship with delayed a few days and I am here waiting on him. They will not help me reschedule my flight back home. Yes I bought basic economic tickets because just like the rest of the world I live paycheck to paycheck. My...
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4 comments
So you acknowledge that you bought basic economy tickets which are nonrefundable and now you want them to make a change for you? Being a military family doesn't exempt you from the rules and as a soldier in the United States Army I am embarrassed by people like you who think it does.
You give the rest of us a bad name.
Also the "rest of the world" doesn't live paycheck to paycheck. Except for a few cases, most of that type of living means living outside of your means.
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Review
Reason of review
Poor customer service
Preferred solution
Full refund
Compare American Airlines to
American Airlines
915 reviews
VS
Delta Airlines
915 reviews
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write to W. Douglas Parker, Chairman of AA.