American Airlines

I booked a trip first class to ***, ***, with 5 bags total: 2 carry-on, 2 checked in, and 1 oversized bag. And I do mean oversized.

However, it met the requirements by linear size and weight. Well, at least I thought I made weight, but I was over by 1 pound. To make a long story short, the agent told me BEFORE even measuring or weighing that they couldn't take it!! Wait!

WHAT??!! I pleaded with this woman to check because I had done my homework and asked 3 different times to 3 different telephone agents if I was safe. And 3 times I was told I was good to go! Just needed to pay an arm, leg, and my soul.

After 10 minutes arguing with her, she makes a call and then gets a tape measure. She then says NASTILY to put it on the scale. I do so with no issues. And lo and behold, I am 1 pound overweight.

I'm thinking maybe she'll let me slide after arguing with me and finding out I was right about the size. Nope!!! She made me take out 1 pound of packing, which included my locks. But that meant I had to remove the gorilla glue tape that kept the seams intact (see photo I attached and you'll understand).

So after I removed all the styrofoam protection for my racing SIM rig, she tells me, 'Sorry, but we can't ship without the seams locked!! I *** you not!!!' At this point, I'm livid!! But thank heavens I bought my bungee cords that I almost didn't bring. I ***-rigged it nicely and just knew I was done and could head into my gate.

NOPE!!! She then said, 'Sir, where's your return ticket from ***?' I said, 'What?!' She said, 'I'm sorry, but we can't let you board without a return ticket.' At this point, I'm just laughing, and I do mean laughing like the Joker! Needless to say, we go back and forth debating about the situation. She gets fed up and calls her supervisor, who told her that's not their call; it's Brazil who could deny me entry, which I KNEW they wouldn't, being I have done it many times before.

I frequent *** often, have my VISA, and can stay 180 days per year, up to 90 days at a time. And I'm in the process of temporary residency, but that's neither here nor there. So now she's really hot that all her attempts to stop me were thwarted. I was so angry I actually emailed the President of American to tell them about my horrible experience.

They responded real quick when I did that, but the damage was already done! This was on May 25th, and I am still PISSED OFF!!!

I told them I would only use them as a last resort because I never expected Spirit Airline attitude on American Airlines! Travelers beware!

The Breeze Airways main customer service number is **1 (87*) ***-**** or +1 (855) 4**-**.04**. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance.

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Convenient Booking & Effortless Journey Planning

The travel experience opened with a reservation process that was fast, intuitive, and thoughtfully arranged. Business class benefits, including priority airport privileges, flexible fare options, and spacious seating, were presented in a clear and easy-to-follow format. Flight selection, seat customization, and reservation confirmation were completed without difficulty, while the travel itinerary was issued immediately, providing a comprehensive overview of the trip.

#. Premium Airport Services & Stress-Free Departure

From arrival at the airport, business class services helped create a more efficient and comfortable departure experience.

Dedicated check-in facilities reduced waiting times, while priority security screening ensured passengers could move through the terminal smoothly. Lounge access provided a relaxing space to unwind, enjoy refreshments, or prepare for the flight before boarding. Priority boarding allowed travelers to board ahead of the main group, creating a calm and organized beginning to the journey.

#. Refined Cabin Experience & Exceptional Hospitality

The premium atmosphere continued onboard with a cabin designed to deliver comfort at every stage of the flight.

Spacious seating, generous legroom, and a peaceful environment made it easy to relax, work, or rest during the journey. The aircraft remained clean, quiet, and well-maintained, adding to the overall sense of comfort. Throughout the flight, the cabin crew delivered attentive, friendly, and professional service, ensuring passengers enjoyed a consistently pleasant onboard experience.

#. Comfortable Arrival & Seamless Travel Experience

The journey remained smooth and well-coordinated from takeoff until landing, with efficient inflight services supporting a comfortable and uninterrupted flight.

Upon arrival, priority baggage handling enabled passengers to retrieve their luggage promptly, making the final stage of the trip quick and convenient. From the initial booking to the final destination, business class combined premium comfort, reliable service, and efficient travel benefits to provide a polished and rewarding travel experience.

I just discovered American Airlines charged me $45. I called cust svc who said it was a luggage fee, she also said there was a complete mishmash with the appearance of several bags being checked in, then voided.

She said she couldn't help me and suggested i email cust support. Clearly there is NO humans working at cust support since each reply was written in boilerplate and didn't even address the issue. The first one claimed all fees are nonrefundable, But we never checked in any additional bags!! so there shouldn't even be a fee.

No answer back. the next rep said the charge was for an oversized bag! huh? we flew with the same luggage there, they were perfectly normal sized bags.

Again no reply back. clearly AA has no idea what is going on and can't even accurately respond to the problem

On 10/31/25 AA2621, on a flight check-in, using my American Airlines app on an iPhone, itinerary from Milwaukee, WI (MKE) to Dallas-Fort Worth, TX (DFW), I was offered a First Class upgrade for $92.10 for this segment of my flight. I selected the upgrade, paid, and the app went to an error screen, but when I checked my seat, it was still in Main Cabin.

I checked my bank, and $92.10 had been deducted twice. Yet, still in Main Cabin, no change. I called American Airlines AAdvantage customer help line. I explained the situation, and the operator said, 'Well, this sucks,' (laugh) 'it voided you because someone must have clicked the same time as you.' Me: 'Well, it was offered, and I paid for it - twice actually.

Are there any more seats in First Class available?' Her: 'Yes! It's showing 4 as open, but to buy them over the phone will be $357.88' (nervous laughter). Me: 'Well, thank goodness, I've already paid the lower price of $92.10 that was offered to me.' Her: 'That was voided (by American Airlines with open seats left).' I hung up angrily. No empathy, no caring.

Next operator, same experience, and wanted me to jump through several hoops including calling my bank to get information to process a refund that could take up to 60 days!!! I wrote to American Airlines, spelling out exactly what happened to me, how I was treated, and that they took $200 from me, wanted $357.88 more, provided no service, and could care less. I got a generic bot letter back with nothing to make this right. I feel defrauded and bait-and-switched with American Airlines.

I am disgusted with them after this experience and was super loyal to the brand before this. My company has spent hundreds of thousands with them, but now they’ve thoroughly rewarded my loyalty with misery, cancellations, delays, frauds, and bait-and-switches. I hate this because I used to love American Airlines.

Sad to see it become the Greyhound of the sky. That should be their line.