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My flight was delayed 2 hours going to my destination and 2 hours coming back from my destination. We missed our connecting flight and had to be put up in hotel. Our flight home had a connecting flight because that was all that was available and that was delayed 4...
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Anonymous
Anonymous

You claim you want a full refund and that the customer service was poor yet you provide absolutely no details about why the service was poor. The things you listed are all thi...

#1257121
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It may seem minor, but is it? Here is a copy and paste of what I just sent American Airlines. I am absolutely appalled as to what occurred at SJU and your American Airlines agents. My mate went with me on 4/27/2018 to purchase a round trip ticket from San Juan to Fort...
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1.4
#1243088
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On April 7, 2018 my wife and I were scheduled to fly to Mazatlan. We paid about $760 apiece. We purchased online. The receipt said nothing about any deadline for checking baggage. We arrived at the airport 2 hours in advance. The lines were horrendous. After about an...
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Anonymous
Durpa

What kind of lawyer doesn’t read the fine print?? Really!! So at what point will you agree that it’s all on you? You faithfully admit that you were late. Maybe learn to read b...

Anonymous
Anonymous

It's CLEARLY stated in the terms of service on their website. When you click the button to agree to purchase the tickets you are agreeing to their terms of service. This one's...

#1236977
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On March 24th, 2018 I was a passenger on American Airlines flight 211 from JFK to LAS. Departing at 6:30 PM. Record Locator AATNMD, ticket number 012179836483. I was seated in seat 9D accompanied by my husband in seat 9E which is a more expensive seat with an...
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Anonymous
Anonymous

I anyone who can fly knows exactly what you were doing. You were running your mouth!! By definition you were inciting a incident by continually “chewing the fat”. Ok we get it...

Anonymous
Anonymous

"I asked her if she could help me with the bag but she continued walking." They can't help you. If you can't stow it don't bring it. A simple Google will tell you what we alre...

1.0
#1236935
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American Airlines - Frustrated, no good airlines
American Airlines - Frustrated, no good airlines
Not a good airlines to go, never ever go on this airlines again and advise others not to use this. I bought the ticket from american airlines going houston,tx to portland or. At first the flight got delayed in houston for 30 mins, then we still able to flight to...
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1.0
I didn't like
  • Flight cancellations and rebooking practices
  • Refused to provide refund
#1231201
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*** STAY AWAY FROM AMERICAN AIRLINES COMPANIES **** This is the worst airlines ever... I fly alot for business and will do my best to fly with any other company. We arrived at our gate 11 mins before the flight was to leave the gate. The attendant at the gate seen me...
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Anonymous
William Roberts

You have to be checked in before you get to the gate so arriving 11 minutes before is nothing more than cutting it close. You are so wrong anonymous.

Anonymous
Anonymous

"We arrived at our gate 11 mins before the flight was to leave the gate"I find it hard to believe you fly often. NO ONE in their right mind thinks they can get on a plane 11 m...

#1228974
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My family voluntarily gave up our seats for travel vouchers and the promise of a hotel room. When we checked into the hotel it was out of date and the room only had one bed for 3 of us. No couch, no roll away available. My son had to sleep on the floor as their were no...
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#1225619
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I do not understand why American Airlines are charging for Baggage. I had a small bag and a small purse and they wanted to charge me $25 dollars! this is abuse!. Also I wanted to go on WiFi but you know why I couldn't? because I had to paid $10 dollars and the seats...
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#1224758
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American Airlines - Retire your old flight attendants

If the flight attendant is old enough to forget to give my drink I'm doubtful she's going to be able to perform the emergency duties if required. It also took them over 30 mins to answer the call button thank goodness it wasn't an emergency!
2.1
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Billing Practices
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Level of Comfort
Price Affordability
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Value for money
#1220098
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My daughter put a.trip together for her and her father for a fun weekend. They were to depart JFK 3/23/18 at 3:10 p.m. to arrive in Ind. My husband and daughter Arrived at airport.2 hours before flight was to depart. Stood in security line for well over 1 1/2 hours....
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#1217803
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