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Lily S Wpj

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AA Advantage E-shopping Miles Continuously Short-changed

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American Airlines - AA Advantage E-shopping Miles Continuously Short-changed
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I am an AA Advantage member and have been a very loyal flying customer with AA for several years. Always fly first class.

To earn miles, I frequently do my online shopping via their AA Advantage e-shopping portal using the correct channel every time.

Each store there offers miles earned through dollars spent. They are CONTINUOUSLY short-changing my miles. I always have to follow up to be sure they provided the just amount due, and more often than not, they fail to do so. For example, Macys offered 5 miles per subtotal dollars amount.

AA shortchanged me 220 miles, only giving me 2 miles per subtotal dollar spent. Another example, Grove Collaborative offered 1,000 miles to join membership upon first purchase. I NEVER saw these miles. I have 2 cases going on with them right now that are unresolved and Grove Collaborative is one.

I take screenshots of each step along the way of my shopping via their portal, including the promised miles Im to be earning per subtotal dollar. I HIGHLY suggest you do the same.

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Cons:
  • Do not keep their word

Preferred solution: The 1000 miles owed me for joining Grove Collaborative, the 43 miles owed me for Walmart purchase, and the 1000 bonus miles owed me for the Lululemon purchase on 16 September!

User's recommendation: Follow up EVERY purchase to see if you earned the correct amount of miles!

Kenneth C Tqb

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Lost baggage

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They lost my bags. Found them and offered to ship to me. However, they charged me for checking the bags and offer no compensation for their incompetence that is costing me money by the day. I will never fly with them again. Their customer care sucks along with their service.
View full review
Loss:
$500

Preferred solution: Apology

User's recommendation: Offer compensation for additional cost cause by them.

Ahmad K Opb

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6 times flight delay between 2 days and nobody cares

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American Airlines - 6 times flight delay between 2 days and nobody cares
American Airlines - 6 times flight delay between 2 days and nobody cares - Image 2
American Airlines - 6 times flight delay between 2 days and nobody cares - Image 3
American Airlines - 6 times flight delay between 2 days and nobody cares - Image 4
Original review May 30, 2024

Confirmation DWWDHK

Flight 2077 from Atlanta to DFW on Tuesday May 28th 2024 at 6.00 am got delayed 6 times, we understand that there was a storm in the morning hours at DFW, but if AA cares and take responsibility, they were supposed and according to the FAA Regulations compensate any passenger who's flight get delayed after three hours, but they take weather as a reason to put their failures to it.

I even spoke to the AA Manager at ATL Airport and told him after my flight got delayed 6 times and got rescheduled to the next day Wedensday May 29th at 6.00 am flight no 2077 and got again delayed from.6.00 am to 2.00pm, I told the manager that I might loose my job and everyone was so rude and nobody care.

Shame on American Airlines, I was forced to book a Delta Flight and Pay over $1500 to get to DFW so I can catch up with my work tasks.

Dr. Ahmad Keichour

View full review
Loss:
$1500

Preferred solution: Full refund

User's recommendation: Only trust DELTA

Chris P Rim

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They have my package I want my package delivered immediately to my house address express otherwise I will call to complain to American police headquarters to pick up my package and it’s fraud

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It's very corrupt. Why? It's been four months since I purchased my shoes and American Airlines has not responded. My package was left with American Airlines. I want my package delivered immediately, otherwise, I will involve the police headquarters of America. Please send my package - the shoes - to my address in Australia immediately via express delivery.
View full review
Loss:
$96

Preferred solution: Deliver product or service ordered

User's recommendation: I will definitely not recommend public to use American Airlines

Chris P Rim

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They are to deliver my package to my address immediately

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American Airlines - They are to deliver my package to my address immediately
American Airlines - They are to deliver my package to my address immediately - Image 2
American Airlines - They are to deliver my package to my address immediately - Image 3
American Airlines - They are to deliver my package to my address immediately - Image 4
My overall experience is that they have my package and won't deliver it to my address. This is corrupt and fraudulent, and a criminal act against me. They should be charged. Otherwise, they better send my package ASAP, express to my address, from the military post. I will also involve the American police regarding my package.
View full review
Loss:
$96
Pros:
  • Stolen my package
Cons:
  • Stolen my package

Preferred solution: Deliver product or service ordered

User's recommendation: I would not recommend public

Deedee S Gqp

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Trying to reach customer service by phone. Disconncted every time AI transferred me. I just needed a flight number

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American Airlines - Trying to reach customer service by phone. Disconncted every time AI...
American Airlines - Trying to reach customer service by phone. Disconncted... - Image 2

I spent a good 30 minutes on the American Airlines website trying to get a flight number that my son was on flying from Charlotte North Carolina to Milwaukee Wisconsin. I decided Ill just call Customer Service because the flight status application they have on their website only showed flights up till 830 that night but that couldnt be right because my son was on a boarded a plane left at 10:45, but they did not have it on any website.

so I found the website that had the information I needed on kayak I gave up on American Airlines their website and customer service because every time that I called customer service and the AI transferred me to customer service individual. I got disconnected time after time after time after time, so I realize that nobody was on duty thats what happens. They just shut it down. They dont even say that theyre doing that, but I have enough experience with a to know that thats what they do , I went online and I kayak and I found it.

I found the flight number and everything they had it but American Airlines didnt think theyre too big thats what I think they used to be really and I dont think so. Its terrible terrible terrible

View full review
Pros:
  • Love their routes
Cons:
  • Customer service closes too early

User's recommendation: My recommendation to future customers if you are having difficulty getting through to American Airlines customer service try kayak. It works great and is up-to-date.

Resolved
Marge P Ybh

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Resolved: American Airlines customer service agent costing me over $800

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American Airlines customer service agent costing me over $800
American Airlines customer service agent costing me over $800 - Image 2
American Airlines customer service agent costing me over $800 - Image 3
Updated by user May 16, 2024

Company fixed the issue and I have been provided with full refund. Reservations supervisor happened to pick up one of my calls and actually knew how to fix this issue.

I did not listen to numerous other agents that said that there is nothing they can due. I knew it was agents mistake and did not just let go until I got someone knowledgable on the phone.

Updated by user May 15, 2024

I was able to get a reservations supervisor on the phone and looks like she will be able to solve this issue. Fingers crossed that it works. Yay for taking the accountability and trying to actually fix it.

Original review May 14, 2024
I had credit for $1,200 and put an itinerary on hold for 3 people. It stated to call to make the booking to use the credit.

I called and the agent made the booking over the phone using the credit and charging $27 to my credit card. I got 2 confirmation numbers and was told it was because 2 out of the 3 travelers were minors. A week later, I realized there was an $800 charge on my card. I called AA and was told that they can see it was their mistake, but there is nothing they could do since the credit is now expired.

The credit was not expired when I made the booking, and now I'm stuck with the charge. I have filled out the online forms to contact customer relations, as they are supposedly the only ones who can make a change to this.

I want them to extend the credit deadline, cancel the flights, refund my cash, and use the credit as they were supposed to. Every time I fill out the form, I get a random response saying, 'Your valuable insights will be made available to our leadership team to explore necessary improvements and deliver the world-class customer experience you expect from us.' It's ridiculous that I would have to pay for their mistake.
View full review
Loss:
$804

Preferred solution: I would like to get my credit extended, itinerary canceled for a refund and then rebooked using the credit.

User's recommendation: Do not trust the agents over the phone, most of them are just "winging it" and have no idea what they are doing.

Nicholas T Lpa

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Verified Reviewer
| map-marker Cedar Park, Texas

WORST FLIGHT EXPERIENCE IN 40 YEARS OF FLYING

American Airlines - WORST FLIGHT EXPERIENCE IN 40 YEARS OF FLYING
American Airlines - WORST FLIGHT EXPERIENCE IN 40 YEARS OF FLYING - Image 2
American Airlines - WORST FLIGHT EXPERIENCE IN 40 YEARS OF FLYING - Image 3

AS I WRITE THIS I AM SITTING ON THE TARMAC IN AUSTIN TEXAS WITH 150 OTHER PASSENGERS GOING ON AN HOUR AND THIS IS NOT THE WORSTTHESE *** MADE ALL OF US INCLUDING 2 PILOTS AND 2 FLIGHT ATTENDANTS WAIT IN PHOENIX FOR 6 SIX HOURS BCUZ A WORTHLESS AND SELF CENTERED FLIGHT ATTENDANT DECIDED NOT TO SHOW UP FOR THEIR FLIGHTAND AMERICAN AIRLINES DID NOTHINGNOT ONLY DOES THEIR DALLAS CONTROL CENTER HAVE THEIR HEADS CLEAR UP THEIR *** BUT EVER SINCE THEY BOUGHT UNITED AIRLINES THIS IS THE WORST AIRLINE IN THE WORLD, and YES, WORSE THAN ALLEGIANT, FRONTIER, and SPIRIT WHO ARE STILL IN THE TOP 5 OF WORST COMMERCIAL AIRLINES IN BUSINESS AND THAT SHOULD BE OUT OF BUSINESS

THEY NEVER OFFERED ANYTHING EVER THRU THIS BS THOSE GREEDY BASTARDSNO INTERNET NO FOOD NO DRINKS NO CREDITSNOTHING!!!

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User's recommendation: NEVER FLY AMERICAN AIRLINES

1 comment
Guest

Does typing in all caps make you feel important?

Robert R Wrg

Refund

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American Airlines - Refund
I was disconnected after waiting for 20 minutes. Attached is the flight that was canceled and I am trying to get a refund.
View full review
Pros:
  • Flight back was fine
Cons:
  • Can not speak to representative

Preferred solution: Full refund

User's recommendation: Not recommended

Anna C Vix

They put you on hold for hours, don’t speak English and are very disrespectful

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American Airlines - They put you on hold for hours, don’t speak English and are very...
Lost earring on flight from Charlotte to Cleveland, seat 27C. Flight was delayed for hours. Too much chaos. Called at Cleveland airport, kept on hold for 1 hour only to be hung up on.
View full review
Pros:
  • Cheap flight
Cons:
  • Worst service

Preferred solution: Find my earring, gift from Dubi

Lee K Irb

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AA Overboks Flights

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American Airlines - AA Overboks Flights

AA confirmed my flight, and then the day before departure, they sent emails asking to compensate me if I would rebook to leave at a later time on the same day due to an overbooked flight. I declined.

Hours before the flight, they emailed that they cancelled my flight. The flight was actually still happening. They had simply overbooked and just cancelled the flight for a few economy bookings to make it work for them. The rebooking they offered me (with no compensation) wasn't even for the same day.

It ruined all my plans.

I will be closing my account with AA. They can't be trusted to look after the interests of their customers.

View full review
Loss:
$400

Preferred solution: Full refund

User's recommendation: Use Different Airline

Rich F Wsl

Rudeness

American Airlines - Rudeness

We were among the flyers whose flights were cancelled in Dallas on 5/16. I asked to speak to a manager about retrieving my wifes bag that contained her medication.

I waited 20 minutes for her (as she walked by me several times). I finally stopped her and said we were waiting for the manager who had sent message that she would be right with us. She said that is me. I explained the situation and she told me call the paramedics and slammed the door in my face.

I know it was a difficult situation, but that was totally uncalled for.

When she came back out and ignored me, I took a picture of her (if anyone is interested). We are done with American!

View full review
Loss:
$1000
Cons:
  • Screwed and rude

Preferred solution: Full refund

User's recommendation: Don’t fly American. Stay away from her!

Nigel B Iis

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Forcefully took bag at gate

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American Airlines - Forcefully took bag at gate
American Airlines - Forcefully took bag at gate - Image 2

To whom it may concern,

AA2290, Seat 1L

I had my bag physically taken out of my hand today by Art in your Miami airport gate. I volunteered to let them check my bag leaving Santo Domingo, DR but specifically asked if this would happen.

I explained it to your agent and he rudely said, my name is Art and tell them Im the only one following FDA regulations. I have video of my 1st class seat area with tons of luggage space.

I will inform American Express to cancel all charges related to this flight if Im not contacted with resolution. I have an 8am meeting in LA and now I have to wait for a bag that was never checked throughout my entire trip.

Thanks,

Nigel Breakfield

562-338-****

View full review
Loss:
$362
Cons:
  • Seating too small along

Preferred solution: Price reduction

User's recommendation: Be consistent and communicate

Constance B Bdj

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Verified Reviewer

Late flight cancellation caused us to lose a week's SCUBA diving

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Re: AA2335 June 1, 2024 - cancelled

Ticket #00121******** & #00121********

Confirmation Code: ALBOVO

We used mileage to buy flights through DFW to Roatan, HN, Leaving ABQ at 6:10 am, arriving at Roatan at 1:55 pm the same day - 7 hours total. AA cancelled our 6:10 am flight to DFW at 9:30 pm the previous night.

We saw the text at 2:00am. AA offered flights 18 to 24 hours long the next day with multiple stops and long layovers on each which we, at ages 81 & 76, could not accept. There were no flights on the only other airlines going to Roatan - Delta and United. Thus, AA's cancellation and lack of viable alternative flights caused my husband and me to have to abandon a weeks SCUBA diving in Roatan, HN.

The week at Barefoot Cay Resort in Roatan included a 12-dive package, meals, and seafront accommodations at a cost of $4,200.00 all included, which we have paid.

In addition, we have a $200.00 pet sitting bill .

I expect American Airlines to reimburse us for out of pocket costs of $4,200.00 plus $200.00 - TOTAL $4,400.00.

Our miles have been restored to my account and the taxes reimbursed, but that does not reimburse us.

When I objected, AA paid each of us $70.49 which was credited to our credit card and titled "Your refund is complete."

There is no way to reimburse us for disappointment and inconvenience.

I just learned that Travel + Leisure rated AA the worst international airline. Well earned.

View full review
Loss:
$4400
Pros:
  • Fly
Cons:
  • Multiple late cancellations

Preferred solution: Full refund

User's recommendation: Find another airline

2 comments
Guest

Sounds like you didn't plan properly. Flights can change.

You have a better chance catching a f art in a hurricane than you do getting of refund from them. Good luck.

Constance B Bdj
reply icon Replying to comment of Guest-2540485

Pretty hard to plan when there are so few flights out of ABQ. Maybe I should move to LAX or New York.

Please note: This was cancelled just hours before the flight with no alternatives. Apparently 'you cannot get there from here' You are right about getting compensation from AA, though.

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Carlos M Vsl

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Poor Experience

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I was expecting better from American Airlines since I am a AAdvantage member, but they have only disappointed me. We missed a connecting flight for a maintenance issue, and to even talk to customer service we waited over 30 minutes in line.

There were no available flights for our destination without switching airlines, so we got sent to a hotel to stay in overnight. We got a voucher for meals, but they were only $12 and almost everything was over $12. In this economy, nothing is $12. Our next reservation was made with United, but when we checked in, we had to pay for seats and luggage AGAIN.

For some reason that wasnt covered, over $600 with the seats that were left and luggage combined. Ive spent my first of vacation in a hotel that I will never get back, and I came back from my vacation looking for reimbursement and compensation but I was on hold on the phone for over an hour just for them to tell me everything was done online.

Even with the request forms on their website, they only give you 200 characters to explain your issues. I really hope they value their customers and resolve this problem.

View full review
Loss:
$1000
Pros:
  • Miles
Cons:
  • Incompetant staff at counters

Preferred solution: Full refund

User's recommendation: Stay away from American Airlines

Renee C Hfw

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Verified Reviewer

I found American airlines to be all about money whi

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American Airlines is all about money. I was traveling due to a medical emergency and was left in the airport for 48 hours.

Every time I was number one on the standby list, I would go to the bottom of the list because other customers were spending more money with American Airlines. Some customers, who would have otherwise been separated from their fellow travelers, offered to give me their seat knowing I was in a medical emergency. No compassion, no heart, no consideration was given by anyone at American Airlines; they went to the next person who spent the most money on their flight or flew with them more often. Then, they leave you in an airport with no sleeping arrangements, wanting to send you to substandard motels instead of the beautiful hotels located right in the airport.

When does safety come before money with American Airlines, and where is the compassion? This happened to me in June of 2022 and I've never flown with American Airlines again. I have a friend whom they've left in the airport all night, with no baby stroller and no help. They need to consider the stress and anxiety, both physically and mentally, that they inflict on their customers with no concern.

If you're traveling on a vacation, it's a little different than when you're in a medical emergency or have a small child that needs better accommodations or are a sick person. American Airlines needs to put those considerations before money.

What is the difference between racism about money versus color? I find American Airlines to be discriminatory.

View full review

Preferred solution: Apology

Saira K Trg

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Verified Reviewer

My travel from Greece back to DFW was awful

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I am an AA Gold Member and I called AA to make sure that I was assigned a decent seat on my 11-hour flight from Athens to Chicago. The customer service agent assigned me an exit row aisle seat, which I was happy with.

The flight was delayed, as usual, and at the last minute, someone assigned my confirmed seat to another customer. I went to the counter to speak with them, but all they did was hand me a new boarding pass and tell me that they have no idea what happened. I asked them to find out and they said it's a delayed flight and they are trying to get out of there ASAP, so they can't do anything about it. I didn't want to cause more delays for hundreds of other passengers, so I boarded the plane but called AA customer service immediately.

The CS agent listened to me and then put me on hold to find out what had happened. After being on hold for about 5 minutes, the call was disconnected. On top of that, they put me on a different flight from Chicago to Dallas, as I would've missed my original one because of the delayed flight from Athens. Once again, I was assigned a middle seat and they said nothing could be done because it was a full flight.

The flight gate changed 4 times and the flight was delayed twice from Chicago to Dallas. I reached Dallas after midnight, and the whole experience was pretty awful!

View full review
Pros:
  • Have plenty of flights
Cons:
  • Terrible customer service
  • Uncomfortable planes
  • Delay after delay

Preferred solution: An apology and miles for my inconvenience

User's recommendation: Would NOT recommend

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