Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Advanced Reviewer

Avoid American Airlines

Original review updated by user Mar 16, 2023
Avoid American Airlines. I flew 10 flights on American or its partners between Feb 10 and Mar 11. The flights themselves were fine. However, AA has wasted more than 10 hours of my time due to chronic understaffing, deficient technology, or substandard baggage handling....
View full review
ID
#4440715 Review #4440715 is a subjective opinion of poster.
Pros
  • Good in flight performance
  • Good destinations
Cons
  • Incompetent baggage handling
  • Awaiting hours of passenger time for these reasona
  • Incompetent technology
Preferred solution
Compensation for my time wasted due solely to their failures.

Last time I fly with American flight delayed for a snow storm in Ceder Rapids IA that did not happen. After I purchased hotel to spend the night had to wake up early to catch the flight that was delay

Flight delayed from Charlotte to Cedar Rapids IA for a snow storm that did not happen in Cedar Rapids. Extra cost of motel then several delays Sunday morning along with three gate changes. Sat in the plane another hour because they put the luggage on the wrong plane. Should have landed in CR @ 10pm Saturday did not land until 12:30pm Sunday. I paid for sitting that AA chaged our sitting arrangement both going and coming home

User's recommendation: Don’t.

View full review
ID
#4448641 Review #4448641 is a subjective opinion of poster.
Location
Omaha, Nebraska

Changed our take off gate three times long walk

We were at gate 41 changed to gate 47 then back to gate 8. Long walk for a Senior out of Miami. Flight from Reno to phoenix was late kin leaving. If we had not taken a shuttle would have missed our flight another long gate. Six minutes until boarding. Seats on flight from Phoenix Reno no leg room

User's recommendation: Get better seats.

View full review
ID
#4431248 Review #4431248 is a subjective opinion of poster.
Location
Carson City, Nevada

Missed and Delayed flights

This has to be the worst airline in history with their lack of customer care and keeping their passengers up to date on delays and missed flight information. They are rude, obnoxious and throughly unprofessional - I now know that AA stand for Anonymous Airline - their attitude is absolutely atrocious toward their passengers.

User's recommendation: Avoid this airline at all costs - they are totally unprofessional, rude and obnoxious to their passengers.

View full review
ID
#4415018 Review #4415018 is a subjective opinion of poster.
Location
Arusha, Arusha

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Zero*

I'm severely handicapped. I was dumped out of the plane at approximately 12:40 AM. DTW was Deserted. I was ALONE traveling solo and bound to the chair. A horrible long story short I was injured by an AA/DELTA transporter who claimed. Massive amount of understaffing. Rude and wreckless , he ran me into a pole so hard my entire shin was skinned to the point of blood. I was given $100 credit for my ordeal. I am still trying to contact them for said credit for 3 months now, which is about to expire !! Is there anyone who can help me??
View full review
ID
#4409284 Review #4409284 is a subjective opinion of poster.
Preferred solution
Utilize my $100 credit BEFORE EXPIRATION. PLEASE!
New Reviewer

Add baggage to my reservation

Original review updated by user Feb 26, 2023
Hi there I have to add extra baggage to my reservation could you please help me with this matter.you can email me @: prashantkisana@***.com Or call me 919781****81.
View full review
ID
#4395520 Review #4395520 is a subjective opinion of poster.
Preferred solution
Want to add extra baggage

Past flights

Paid for upgrade in coach for me an my fience an didnt receive from cak to charlotte but did from charlotte to aruba, then way back didnt from aruba to charlotte an did from charlotte to akron canton, i have called an e- mailed an have not received any response from them.
View full review
ID
#4392831 Review #4392831 is a subjective opinion of poster.
Location
North Canton, Ohio
New Reviewer

Great service