American Airlines

I would like to share my experience on American Airlines Flight 2161 on February 21, 2025, to Cartagena, seat number 15B. After boarding my flight and settling in my assigned seat, I noticed that the seat didn't feel right.

I was sitting much lower than usual, so I decided to lift the seat cushion and discovered the seat was defective. The straps that support the cushion were not attached, causing the seat cushion to sit on the metal frame which was very uncomfortable. I asked the flight attendant if there were any available seats to change to, but she said no as it was a full flight. During my flight, I had to constantly shift my position because it was very uncomfortable.

I then asked the flight attendant if she had a pillow or blankets to alleviate the discomfort, and she said no. This was the worst flying experience of my life. I have a bulging disc and a herniated disc, and I see a chiropractor when needed. This was a safety concern because if the plane hit any turbulence, my spine and back may have been damaged due to the seat cushion sitting on the metal frame.

The flight attendant did take pictures with her company phone and said she was going to report the damaged seat.

I look forward to your response to confirm that this seat has been repaired, so no one has to endure the discomfort I experienced during the 3-hour flight. I feel I should not have to pay for this flight and I am requesting a refund for my discomfort and the safety concerns that could have been much worse if the plane had experienced turbulence.

American Airlines delayed my flight by 24 hours, causing significant disruption to my life. Flight AA 1064 on November 17, 2024, was labelled as a controllable delay, yet the airline failed to comply with DOT regulations requiring meal, lodging, and transportation vouchers.

Instead, they offered 7,500 AAdvantage miles, an insultingly low amount that wouldnt even cover a one-way ticket. To make matters worse, those miles were never credited to my account, rendering their offer completely meaningless.

The 24-hour delay forced me to reschedule a critical doctors appointment for an ongoing medical issue. Originally scheduled for November 18, I had to push it back to February 2025over three months laterbecause that was the earliest available slot. This appointment is necessary to refill my medication, meaning I have been without essential medication since November.

This delay has directly impacted my health and well-being, yet American Airlines refuses to take responsibility.

When I raised these concerns, their responses were dismissive and robotic, ignoring key issues like a separate delayed flight (AA 1432 on November 13). Despite my repeated requests for transparency and fair compensation, theyve refused to explain how their inadequate offer was calculated.

Whats even more troubling is the strong sense of bias in how my case was handled. As a multiracial woman, I feel overlooked and undervalued. American Airlines actionsor lack thereofsuggest they dont treat all customers equally.

Their boilerplate responses and refusal to acknowledge the full extent of their failures only reinforce this feeling.

What I want: 1.Immediate crediting of 30,000 AAdvantage miles to my account to mitigate the out-of-pocket expenses I incurred during the delay, including a cancelled doctors appointment, lodging, meals, and transportation.

A proper review of my complaints about both flights (AA 1064 and AA 1432) and additional compensation for the stress and harm caused.

Transparency about how they calculate compensation.

American Airlines disregard for its customers rights and well-being is appalling. If youre a woman or person of color, be cautious when flying with themthey clearly dont value or respect all passengers equally.

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American Airlines lying to customer and stealing money from them

American Airlines is lying to customer: first by offering them a refund of their tickets and then denying the same, after clients have provided themselves with other solutions (and lost additional money)

These frauds and lies must be addressed in the company and the appropriate financial compensation and apologies must be offered

Here are the facts in chronological order.

21st June 2024:

I buy a ticket Miami -Austin for the price of 98.48US$. for October 28th

30th June 2024:

American Airlines changes dramatically the AA2137 departure and arrivals times.Given the dramatic change, this flight becomes useless to my business purposes.

18th September 18th:

I call the customer service to change the date completely.

The advisor understands the big trouble American Airlines has caused to me and promises me to refund the flight. In order to refund it, she needs to cancel the flight.

I accept HER offer, under the only condition of getting the full refund she promises.

She confirms.

When I hang up, I receive 2 confirmation Emails, as evidence of the agreement on the phone.

After days of silence (and refund still missing) I contact again AA to understand the status of my refund.

30 September 2024:

Penny Jones writes to me saying that they are not going to refund my flight.

She is unaware and unwilling to learn about the FAKE Promises made by her own SCAM company, and pretentiously closes the case in favour of AA

I only accepted the offer of the advisor. Effectively I was counting on those 99US$ to buy a new ticket which now cost me 155US$ (complete additional financial burden caused by AA moving dramatically the original flight!!)

Summary:

The Basic economy booking rules was bypassed by AA on September 18th AND confirmed in writing in the Emails (attached)American Airlines needs to be reported for lies and fraud operated by their system and customer service

I expect

1) An immediate refund of the money I paid for this flight (98.58US$)

2) A reimbursement of the time I worked on this case FOR the AA Against my will ( 200US$ corresponding to 3 hours of work for phone and Email writing)

3) As a gesture of goodwill I am not requesting the difference of the new flight which cost me 155US$

4) A formal letter of apology by the company

Confirmation DWWDHK

Flight 2077 from Atlanta to DFW on Tuesday May 28th 2024 at 6.00 am got delayed 6 times, we understand that there was a storm in the morning hours at DFW, but if AA cares and take responsibility, they were supposed and according to the FAA Regulations compensate any passenger who's flight get delayed after three hours, but they take weather as a reason to put their failures to it.

I even spoke to the AA Manager at ATL Airport and told him after my flight got delayed 6 times and got rescheduled to the next day Wedensday May 29th at 6.00 am flight no 2077 and got again delayed from.6.00 am to 2.00pm, I told the manager that I might loose my job and everyone was so rude and nobody care.

Shame on American Airlines, I was forced to book a Delta Flight and Pay over $1500 to get to DFW so I can catch up with my work tasks.

Dr. Ahmad Keichour

American Airlines is the worst airline on the planet. I had multiple delayed flights, and on top of that, they lost my bag.

It started in Chicago, then they moved it to Austin. After contacting them almost every day about my bag, I was reassured that the bag would be on the next flight to Dallas. On top of that, they won't reimburse me even though I submitted my receipts. Not once was I told that I needed to submit receipts within 30 days of travel; otherwise, I would have done so.

I am very upset, and I am sad that they've mishandled and lost my baggage with my expensive personal items and gifts I brought for my family and friends. I can't believe how inconsiderate the staff is, and they were horrible throughout the process. Central baggage was absolutely useless.

I was told a million different things. They don't care about the customer or their items.

We were always pro American Airlines even after having a bad experience with them a couple of times! This last time was the final time.

We have been trying to get an issue resolved for 3 months now that American caused. I have never had this issue with Delta; they are always eager to assist with anything! We had a big trip planned to Mexico, which turned out to be my surprise engagement. When we got to the airport, they told us we did not have a flight even though we had a confirmed flight and seats in the app!

We waited and waited for the attendant to finish speaking with the 800 number so we didn't miss our flight. The American Airlines agent finally told us to go book Delta since she wasn't able to get any help with our issue.

We booked our flight, and they told us they would help us take care of it. This was in January, and they just keep sending me to multiple areas or telling me to fill out another complaint online!

Might as well go ahead. Im gonna be on hold & in the car for over 2 hours anyway. Long rant but if youve ever had a terrible travel experience, Id bet money we have you beat!

Sun we were supposed to fly from Louisville to the Grand Cayman Islands (GCI from here on). We were to have a stop in Miami. We got to the airport & the flight was canceled due to the hurricanes. Ok, we are disappointed but understand. Re scheduled for Monday. This time Louisville to Charlotte to GCI. Changed everything from Sun-Sun to Mon-Mon. No big deal. Mon we get from Louisville to Charlotte & as were walking to our departure gate, the flight to GCI gets canceled due to the hurricanes. Again, ok, well figure something out. Dutch & I go to the American Airlines (AA from here forward) customer service desk. We stand in line 5.5 hours. Again, were disappointed but its hurricanea, no ones fault, but at this point what are our options now?

Theres a flight Tues morning, but its full & has lots of standbys, & could possibly get canceled too. So, the weather looks great this week in Gulf shores (GS going forward). We decided well go there. We have insurance on the GCI trip, do well do it later when we can get a whole week, probably have better weather, etc. So, AA, can you re route us to Pensacola (hour from GS). No, thats too many miles from your original destination he even called a supervisor & asked because we are AAdvantage members, supervisor said no. Offered to fly us back to Louisville & it would be like our trip never happened & basically wed have the full flight for later. I said were going to rent & car & drive to GS then drive home later. He says well, you wont get a full refund because you flew the first part of the scheduled travel. Wait, what? Ok, kid, this aint you, Ill deal with that later. But wait, what about our luggage??!! This is where it get really good. We go stand in another line for 2 hours. Were told OK, well pull it, itll be out here in this pile in 8 hours!!! Maybe sooner but probably not. We get our rental, go eat, rent a hotel room, go back in about 7 hours. At this point I realize my 84 year old mother in law has her medication in her suitcase. I thought it was in her carry on. So, I open with that. Hear are the words they dont care about medication, they dont care about heart devices, they dont care about CPAP machines. Ok lady, just wheres my damn luggage? Oh if its not out here, its not gonna be out here.

What? Where the *** is it? Its here but we cant or wont pull it Cant remember now which words. Ok, well wheres my luggage going & how can I get it soon? Oh well, where are you going? Weve rented a car & were going to GS. We decide together that the Pensacola airport is about an hour away, she will re- route it there, it will be there tomorrow, we can pick it up there. Great, its on the way to GS. Oh, wait a minute, one of them just came out on the belt. What? I thought they were NOT going to come out? Only 1 came. Ok, Ok. Is there ANY way the other 4 will not be in Pensacola tomorrow? No, Im re-routing, they will be there. Ill putting your phone # in, theyll call you, you can pick it up or if you have an address, they may even deliver it to you. Ok, ok. Oh & here girl, Im not supposed to give you this, but heres the # here to our baggage claim desk here & the one to Pensacola, but remember Im not supposed to give it to you, wink wink. Alright, were gonna salvage this trip, were gonna have 5 great days in GS & were gonna reschedule this fabulous trip to the Caymans.

We lay down at midnight, get up & 6 & off we go to GS. Checking the AA ap every hour for any changes to our baggage status. Finally see a change, ok this is gonna happen, says loaded on a plane in Charlotte. Keep checking every hour for it to say something about Pensacola. No change . No change. Then UNLOADED IN THE CAYMANS WT absolute F??!! Start calling the 2 #s that Im not supposed to have, recording says not accepting calls at this time over & over & over. Also tried Pensacola baggage, same recording. Find 3 #s for the Cayman airport. 1st # no answer. 2nd # private jets only (dont I wish I had one right now)! 3rd # oh honey, you have to talk to AA. Oh honey, dont I want to??!! Called AA customer service, at least a 2 hour wait. Im current at an hour & a half. On Sunday, I held for over 5 hours & no one ever picked up. Wonder if they will today??!!

Funny thing is, no one was super upset or acting like an a&$ (including me if you can believe that. However, not one AA employee was sympathetic at all! It was like they were told not to be nice or be a damn robot.

Point here, dont fly AA. Im an AAdvantage card member & have been treated like total ***

However, well get my luggage at some point. Well have to go shopping today. We will enjoy 5 beautiful weather days in GS. We will get our Cayman trip in December. Were super blessed that were able to go GS right now for our girls. After all, this was Kerrigans high school graduation gift (she moves into her dorm on 8/19) & Brooklyn is about to start her last year of grad school.

Wish I could tag AA. Well see how the rest of the shakes out, cross your fingers that I dont lose my mind!

#americanairlines

2nd post:

At this point this whole AA saga has just transformed into a joke. I swear to the Lord above I must be being punked. You absolutely cannot make this crap up. I think when its all over Im going to share my call log from my phone. You know of everything in the airport on Tuesday & most of what happened yesterday. Heres the new stuff. I did hold over 2.5 hours yesterday, actually I held for 3.5 hours & no one answered. I cant tell you how many times I called the 3 baggage claim desks (Charlotte, Grand Cayman, & Pensacola)! Pensacola did answer 1 time yesterday & the lady said she couldnt help me but told me to go to aa.com/findyourbag & file a delayed baggage claim. Ok, ok, Pensacola had nothing to do with this, Ill do it. So, I go there & guess what??!! You need some 13 digit code that they were to provide and/or it needs to be more than 5 days! So, the calling/unanswered calls went on the rest of my day! I wake up at 5:00 this morning & I think maybe, just maybe i can reach someone this early. I did not have to hold this time, it said wait time was 30 minutes & I could enter my phone # & theyd call me back when it was my place in line. Ok, cool. Someone calls about an hour later. Seems trying to help, but says I have to talk to baggage, she transfers me (its 6:00 at this point), baggage starts taking calls at 7:00 so it hangs up on me. I call back. This time wait time is 45 minutes. I again am allowed to put my phone # in for a call back when its my turn. I do. Phone rings an hour & a half later & its a recording for a 2 question survey & it hangs up! Never spoke to a person. I just now put my # in a 3rd time this morning, well see what happens! Im doing nothing further today. We are going to enjoy the next 5 days here. This is Kerrigans trip & she has her luggage (thank you Lord)! We have a washer/dryer here. You will see the rest of us in pretty much the same clothes everyday, but rest assured, they will be washed every night. Cant handle anymore. Time to enjoy my family. I guess well get the luggage eventually! #americanairlines

Id love it if yall would share & post both my AA stories & tag them. Someone there really should know this stuff. If I were a corporate AA person, i would be beyond embarrassed!

Yall have a great day! I know I am!