American Airlines Reviews

I booked a trip first class to ***, ***, with 5 bags total: 2 carry-on, 2 checked in, and 1 oversized bag. And I do mean oversized.

However, it met the requirements by linear size and weight. Well, at least I thought I made weight, but I was over by 1 pound. To make a long story short, the agent told me BEFORE even measuring or weighing that they couldn't take it!! Wait!

WHAT??!! I pleaded with this woman to check because I had done my homework and asked 3 different times to 3 different telephone agents if I was safe. And 3 times I was told I was good to go! Just needed to pay an arm, leg, and my soul.

After 10 minutes arguing with her, she makes a call and then gets a tape measure. She then says NASTILY to put it on the scale. I do so with no issues. And lo and behold, I am 1 pound overweight.

I'm thinking maybe she'll let me slide after arguing with me and finding out I was right about the size. Nope!!! She made me take out 1 pound of packing, which included my locks. But that meant I had to remove the gorilla glue tape that kept the seams intact (see photo I attached and you'll understand).

So after I removed all the styrofoam protection for my racing SIM rig, she tells me, 'Sorry, but we can't ship without the seams locked!! I *** you not!!!' At this point, I'm livid!! But thank heavens I bought my bungee cords that I almost didn't bring. I ***-rigged it nicely and just knew I was done and could head into my gate.

NOPE!!! She then said, 'Sir, where's your return ticket from ***?' I said, 'What?!' She said, 'I'm sorry, but we can't let you board without a return ticket.' At this point, I'm just laughing, and I do mean laughing like the Joker! Needless to say, we go back and forth debating about the situation. She gets fed up and calls her supervisor, who told her that's not their call; it's Brazil who could deny me entry, which I KNEW they wouldn't, being I have done it many times before.

I frequent *** often, have my VISA, and can stay 180 days per year, up to 90 days at a time. And I'm in the process of temporary residency, but that's neither here nor there. So now she's really hot that all her attempts to stop me were thwarted. I was so angry I actually emailed the President of American to tell them about my horrible experience.

They responded real quick when I did that, but the damage was already done! This was on May 25th, and I am still PISSED OFF!!!

I told them I would only use them as a last resort because I never expected Spirit Airline attitude on American Airlines! Travelers beware!

I arrived at my final destination on 7/25/2026 (ILM) Wilmington,NC from a flight from Honduras Comayagua Airport(XPL) THRU Miami (MIA). My other bag was rechecked at MIA as well as the one that I still have not received!

I filed a claim at ILM that night - Claim number is 874889****77. I sent a 2nd report after 5 days . I was told via Email that bag would be delivered 7/26/26 which did not happen! There is no update from Fed Ex either.

This is ridiculous! All afternoon it was issues with your airline from having to endure a 2nd screening in Comayagua for explosive residue on my hands and baggage just before boarding for Miami . Then after going through passport control , TSA and resubmitting baggage , The AA person demands my drivers license when I scan my boarding pass to leave MiA! I felt targeted every step of the way home!

Then, my checked trunk doesnt arrive at ILM! This is beyond comprehension how you can treat someone like this! I have traveled to Honduras ever July since 2021 and have NEVER been treated like this! No one else in my group was singled out like this and I am almost 70 years old!

I would like my bag since there are gifts in it, my Bible and a lot of dirty laundry. It seems that I should get some decent compensation for the mental anguish your personnel caused as well!

Sara Hauser

American (UnAmerican in it's treatment of a disabled Veteran) Airlines has granted $150 discount for the pain, suffering, disrespect and delays I experienced in Chicago as long as I fly American again within one year. NOT GOING TO HAPPEN!!

Here's the story. On July 19th 2026 I flew from Green Bay, WI to Sacramento, CA. I am a 71 year old Vietnam Era Veteran with 20+years of active duty service to this country then Honorably discharged and retired from the U.S. Air Force.

I am permanently disabled and have a VA disability rating of 80%. I have bad knees and right hip. My right knee is bone on bone and painful to walk more than a few yards.

With that in mind - when I departed Green Bay I requested assistance in Chicago for my connecting flight to Sacramento. When I arrived in Chicago according to the information posted by American, I had 37 minutes to make my connecting flight.

I made my concerns very clear to all American representatives encountered. When I arrived in Chicago I expected to be met by someone waiting for me. I asked the American and Airport personnel on the jet-way if anyone was assigned my name. I was TOLD to get to the top of the jet-way and wait in the terminal.

Ordered - NOT requested to Please wait in the terminal!! No information, No explanation, No updates, just get to the top of the jet-way and wait! I did as I was told without objection and waited. After a short period and having located my departing gate (two terminals over at the very end of that terminal) and still no transport or updated information and 20 minutes before push back, I had no choice but to get out my cane and walk as fast as I could (about 1/2 mile) to my connecting gate.

On the way I was tripped by someone and nearly Knocked down. My cane kept me up but just barely. I arrived in pain, out of breath, perspiring heavily and was ignored by two American representative for several minutes standing right in front of them at the gate desk. After I was able to confirm being in the right place at the right time, the individual who ordered me to the top of the jet-way arrives with the motorized cart and asks me why I didn't wait?

I told him I couldn't wait because of the time concerns I had expressed earlier. His comment was 'well I'm here and the flight hasn't left' or something disrespectful to that effect. I told him that I didn't know that at the time and no one offered any information. His response was "Oh Well".

Turns out the original aircraft assigned to Flight 2627 had a fuel issue and another aircraft was assigned. The new departure gate was at the other end of the concourse - another 1/4 mile walk and NO help offered. The American representatives just grabbed their radios, paper work and headed for the new gate. I never saw the motorized cart, offered a ride or the assistance that I had requested and was shown NO respect when I inquired as to why!

Unless I am compensated for the pain, the two-hour delay getting home, the extra unneeded anxiety and the disrespect, I will Never Again fly on American Airlines - They can keep the $150 - for what they put me through Unnecessarily!

And Chicago will never see any of my money ever again!! There are plenty of alternatives!

On July 19th of this year, I flew from Green Bay, WI, to Sacramento, CA (Flight No.'s: AA3546 & AA2627). I am a 71-year-old Vietnam Era Veteran with 20+ years of active duty service to this country, then honorably discharged and retired from the U.S.

Air Force. I am permanently disabled and have a VA disability rating of 80%. I have bad knees and a right hip. My right knee is bone on bone and painful to walk more than a few yards.

With that in mind—when I departed Green Bay, I requested assistance in Chicago for my connecting flight to Sacramento. When I arrived in Chicago, according to the information posted by American, I had 37 minutes to make my connecting flight. I made my concerns very clear to all American representatives encountered. When I arrived in Chicago, I expected to be met by someone waiting for me.

I asked the American and airport personnel on the jetway if anyone was assigned my name. I was told to get to the top of the jetway and wait in the terminal. Ordered—not requested—to please wait in the terminal! No information, no explanation, no updates, just get to the top of the jetway and wait!

I did as I was told without objection and waited. After a short period, and having located my departing gate (two terminals over and at the very end), and still no transport or updated information, I had no choice but to get out my cane and walk as fast as I could (about 1/2 mile) to my connecting gate. On the way, I was tripped by someone and nearly knocked down. My cane kept me up, but just barely.

I arrived in pain, out of breath, perspiring heavily, and was ignored by two American representatives for several minutes, standing right in front of them at the gate desk. After I was able to confirm being in the right place at the right time, the individual who ordered me to the top of the jetway arrived with the motorized cart and asked me why I didn't wait? I told him I couldn't wait because of the time concerns I had expressed earlier. His comment was, 'well I'm here and the flight hasn't left,' or something disrespectful to that effect.

I told him that I didn't know that at the time, and no one offered any information. His response was, 'Oh well.' Turns out the original aircraft assigned to Flight 2627 had a fuel issue, and another aircraft was assigned. The new departure gate was at the other end of the concourse—another 1/4 mile walk and no help offered. The American representatives just grabbed their paperwork and headed for the new gate.

I never saw the motorized cart, offered a ride, or the assistance that I had requested and was shown no respect when I inquired as to why! Unless I am compensated for the pain, the two-hour delay getting home (breach of contract), and the disrespect, I will never again fly on American Airlines, and Chicago will never see any of my money ever again!

I doubt any compensation will be offered, and there are plenty of alternatives! I will explain to my doctor at the VA why I am currently in pain.

!I checked my luggage in Abilene,TX then went to DFW & on to my destination, Nashville. The whole large outside zipper compartment was completely ripped off!

I had placed approximately $2000. Worth of jewelry in it! This damage & theft happened on June 23, 2026. I carried the luggage back to Nashville airport and reported it the next day.

American Airlines sent me a new piece of luggage but what about my missing jewelry!!! Officer Cash from the Nashville Metro Police Department told me to call DFW Lost & Found. I finally got thru to them. They do not have it.

Officer Cash called me on 06-24-26 saying that they reviewed the video & when Nashville received the luggage it was already damaged!!! I expect reimbursement for my Stolen jewelry!!! You can clearly see where someone cut it with a knife or box cutter!!! I believe this is a case of internal theft and American Airlines is responsible!!!

I already sent you a picture of it. If you do not help me asap, Ill start writing letters.

I am very upset. Some of my best & sentimental jewelry was in there!

First flight in the morning plane has mechanical issues. The flight was due to leave around seven and at 10:30, they still have not resolved the maintenance problem.

Needless to say, the connecting flight we were supposed to catch we missed. They put us on another flight which landed in Washington, DC. Then they put us on a flight out of DC to Dallas. The flight to Dallas was held up; we were redirected to Memphis and sat on the tarmac for three hours, of course missing any chance to catch a flight out to our destination of Spokane, Washington.

Long story short, we missed our embarkation which was scheduled for the following day. American Airlines could not even get us to our destination even though we left the day before. We had to pay for an extra hotel night to catch the ship on the second port of call. The whole experience cost us an additional $1,500.

We had to book our own flights on a different airline because American Airlines couldn't even get us to the ship for our second port of call, so we had to book our own flights on a different airline which cost us $1,000 more. We would have missed two days of our cruise. They couldn't help me. No one really seemed to care much.

They booked us on flights then canceled the flights and had us on standby. It was the worst experience we ever had. If you can at all help it, stay away from American Airlines. They cannot even take the time to talk to you on the phone.

It took me a whole month before I could finally speak to a person that would actually give me their name and give me a contact number. After all that was said and done, they chose to give me a check for $229 and flyer miles. Do I really want to use the flyer miles? Would I dare to fly with them again?

Beware, do not do business with that airline. It seems as though they continue to try and give you flyer miles and credits to try to get you to come back, but after such a horrible experience, I really don't know if I can do that.

So what I'm stuck with is a check for $229 and a bill for $1,500 due to their terrible customer relations and their maintenance problems with their planes. I am still considering contacting my local media to make the public aware of such poor service and nonresponsive customer relations.

To whom it may concern,

I am emailing you to inform you that I was supposed to fly on your flight yesterday, which was supposed to depart .

At around 1:15 a.m., I did check in at the counter of Qatar Airways, which was located at the CMB [Bandaranaike Int Airport]. As per usual proceedings, I did check in at the counter, and they were checking my boarding passes for quite a second, and whoever the flight attendant that referred my case conduct did refuse to issue the boarding pass as a result of her mentioning that my visa is revoked due to unspecified reasons. And when I tried asking what the reason was that they couldn't give me the boarding pass, she did deny answering me that question. So, without any further interference, I had to return back to the airport, and I am strongly asking for an appeal on this case.

Faithfully,

Somaweera

The ticket is non refundable and non changeable, they say. Can I change my ticket? I have paid 1200 USD for this ticket. It’s unfair.

Bag broken on arrival in Denver, so from LA to Denver Airport, my bag got damaged on 7th July. Then on my return trip to Australia on 27th July, I traveled 5 hours to get to Denver Airport, got my ticket, told to go to C32 for my plane, but you could not hear or understand what they were saying over the PA.

My gate got changed to C36, never paged, so I missed the plane and my flight to Australia. Not happy with the service; the lady at gate 32 was very rude to me. I was not happy, but the staff downstairs were so helpful.

I have had no sleep for over 24 hours, and I have another over 20 hours until I get back to Australia. I am sure I will not travel with American Airlines again as the service is so bad.