American Airlines Reviews and Complaints | aa.com @ Pissed Consumer

New Reviewer

Apr 30, 2021 Marie K Mwl

Waiting on a two hour phone call is not acceptable

1.7

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Waiting on a two hour phone call is not acceptableI am the wife of the deceased Vietnam veteran dealing with issues and two hours of my time waiting to get something resolved in booking things its very stressful after losing ones husband

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7 comments

Sep 11, 2022 Sharri Jtn #2248117

Vietnam was almost 40 years ago and your still playing that card??

1 0

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Featured

#2528974

Loss

$216

Preferred solution

Let the company propose a solution

Most helpful review

New Reviewer

Aug 27, 2022 Param T

Baggage claim

I travelled from Mumbai to Dallas on 15-16th of August I received my bags after 4 days landing at Dallas to college station. One of the bag was completely broken into pieces. Fortunately my luggage was not damaged but little misplaced and had a broken eye-frame. The images are attached below with the bill receipt of the new bag bought. As an international student it was difficult to setup here without my luggage initially. But managed somehow. I want American airlines to compensate with my completely broken baggage.

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Featured

#3895813

Location

Grapevine, Texas

Preferred solution

Full refund

Sep 22, 2022 PissedConsumer3995958 of Berkeley, CA

Extend Covid voucher

4.1

I attempted to extend a travel voucher I received from AA for an issue with an earlier flight. American was great about the voucher, but it was set to expire and when I attempted to extend the voucher through their "Customer Relations" email function, I received no...

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#3995958

Location

Berkeley, California

New Reviewer

Sep 22, 2022 Lynn M Usy

They took my money said credit expired 2 September was told it would go to dec 2022 I didn’t ask for credit they could have refund my money because everybody can’t travel when they want to especially

1.0

American Airlines - They took my money said credit expired 2 September was told it would go to dec 2022 I didn’t ask for credit they could have refund my money because everybody can’t travel when they want to especially

Try to use credit was told it expired 12 days ago because of COVID and the fires in near Reno we had to canceled trip and they were canceled flights couldnt afford to to getting trapped in Reno and was fearful of fires American Airlines could have refunded my money instead of credit working people cant just take like that my niece need a liver and is in the hospital I was trying to visit her

User's recommendation: Fly delta they work with you.

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#3994538

Loss

$400

Preferred solution

Price reduction

New Reviewer

Sep 19, 2022 Lynn M Usy

Miss info and not standing behind service

1.0

Was told credit would exp and its my money that was reduce not full beyond my control working people fly when they can and Ned too ljjhhhhh

User's recommendation: Don’t fly.

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#3980962

Loss

$350

Preferred solution

Reduce fair on new ticket

New Reviewer

Sep 18, 2022 kianesha w

Poor customer service

1.0

There was a system error and it booked my flight for the day after the date I actually needed to fly on and I was told there is nothing that can be done.

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#3977685

Location

Newark, New Jersey

Loss

$340

Preferred solution

Full refund

Sep 16, 2022 PissedConsumer3965997 of Strongsville, OH

Check flight

American Airlines had changed my original afternoon flight time that I had scheduled to a much earlier time on the same day. I called to change my flight to a later time on the same day because I had an early morning obligation, so the early flight did not work for me. They charged me to change the reservation time to a later time in the day. I did not fuss at the time, but I should have not been charged extra for changing my flight because American changed it first to a time that did not work for me.

User's recommendation: Be careful about getting charged for changing your flight times when American Airlines changes it first!

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#3965997

Location

Strongsville, Ohio

New Reviewer

Sep 13, 2022 Ernest C Rcd

Bad Customer Service

1.0

I been trying to get at hold of Customer Service because my bad is delayed. No body answers the phone

User's recommendation: Improve Customer Service.

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#3954429

Location

Livingston, New Jersey

New Reviewer

Sep 12, 2022 Plinio P

Bad customer service American Airlines

1.0

Me and my 6 months pregnant bought 8 main cabin extra seats for our trip. Cause she has to go to the bathroom a lot. We made tthe seat reservations but on our check in surprise. No seats. We got terrible separated seats in the middle. They assume the mistake but made no offer to solve our issue. AA never morr.

User's recommendation: Never.

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1 comment

Sep 15, 2022 PissedConsumer2249713 #2249713

Yawnnnnnnnnnnnnnnnn

0 0

#3950860

Loss

$1000

Preferred solution

Price reduction

Sep 12, 2022 PissedConsumer3948500 of Anchorage, AK

Seat assignment

3.0

Thank you for assigning our proper seats for our entire family, 5 members, for our upcoming trip. We are happy for our trip

User's recommendation: Good solutions to travel issues.

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#3948500

Location

Anchorage, Alaska

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New Reviewer

Sep 10, 2022 Mark E Irb

Refund of baggage fees

I purchased my wifes ticket to Quebec today using my frequent flyer miles and I am an executive platinum member she also has her red MasterCard linked to me and when she got to the airport she was charged for both of her bags $35 apiece at the very least she shouldve only been charge for one but being an executive platinum member I would like to see if I could get my $70 back from her bag fees

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#3943247

Loss

$70

Preferred solution

Full refund

Sep 09, 2022 PissedConsumer3937690 of Miami, FL

I am a handicapped senior citizen and they split our seats me in the middle of 2 complete strangers and my husband on an aisle seat 5 rows back.

1.0

In order for us to get our seats together I had to pay $50.88 to change it. When I had already purchased my tickets thru Expedia. This is ridiculous at this point I won't be doing business with you or American Airlines. Dissapointed in service!

User's recommendation: Don't use Expedia, don't fly American Airlines.

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#3937690

Location

Miami, Florida

New Reviewer

Sep 08, 2022 Chantelle G Zmx

Can’t get any help

1.6

I was flying flight1100 from Bna to Dallas. I get to baggage claim and was told baggage was at C12 then C4 C15. The lady working I believe was Tiffany and was training a young lady kept giving me the run around. She put a claim in to be sent to hotel where I am staying...

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#3935872

Location

Dallas, Texas

Loss

$350

Preferred solution

Deliver product or service ordered

New Reviewer

Sep 06, 2022 Jacqueline S Cuz

Being over charge for changes

I was charged several hundreds of dollars over what I was suppose to pay for set changes. Your customer service sucks big time

User's recommendation: Fly a different airline.

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#3930069

Location

Stockton, California

Preferred solution

Full refund

Airline Expert Talks

Airlines making masks optional | How to travel safely this season?

May 25, 2020

Airlines announce mask-optional policy. A travel expert, Jamie Larounis, talks about dropped mask mandate on airplanes and what it means for travelers.

Jamie Larounis

Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.

New Reviewer

Sep 06, 2022 Lundyn Mgv

*** in incorrect refused to get some help when the ticket counter agent refused to take our luggage 50 minutes prior to getting our tickets.

1.0

Arrived 50 minutes ahead of time the agent refused to take our luggage. She was plain nasty. She eventually said as we tried to figure out what to do that you will just have to leave your luggage here as we couldnt carry on luggage. No place to stay in Brooks Falls. So...

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#3929285

Location

Victoria, British Columbia

New Reviewer

Sep 04, 2022 Margaret C Bwn

Ecredits

American Airlines refused to refund (or credit) the ticket for travel a week away. Unfortunately, I was uninvited to the ceremony and will not be traveling to Trinidad with the group. American Airlines is refusing to provide any compensation to a loyal customer.

User's recommendation: Speak to a representative.

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#3921820

Loss

$324

Preferred solution

Full refund

Sep 02, 2022 PissedConsumer3915082 of Randolph Township, NJ

I want to put a complaint

Well I have an issue with you guys because our plane was not doing well as a mechanic you had a problem like the plane went up and then the plane went down and it stopped very bad and everybody got hit all the luggage one back and forth and I hurt my head and you guys...

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#3915082

Location

Randolph Township, New Jersey

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Cleanliness	3/5
Number of Destinations	2/5
Location	2/5
Price Affordability	2/5
Quality of Accommodation	2/5

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Top American Airlines Reviews

"Extend Covid voucher"

"They took my money said credit expired 2 September was told it would go to dec 2022 I didn’t ask for credit they could have refund my money because everybody can’t travel when they want to especially"