flight customer service service airline customer plane airport ticket flights people
Most helpful review
1.0
Details
Worthless Miles - American Airlines review
Worthless Miles - American Airlines review
Worthless Miles - American Airlines review
Yesterday I received a phone call from American Airlines telling me that I had 25,000 in my account and that they were going to expire in two days. However, they could extend the expiration of such miles if I paid $ 60.00. So, I decided to make a little investigation...
View full review
2 comments
Anonymous
#1707338

They gave me a choice to sign up and eat out of certain restaurants with their program and they would not expire my miles... They did of course, but allowed me to spend $400 to get 38,000 back...

That is not worth it unless I would need the 38000 to save money on a flight... Regardless your miles will expire...

View more comments
Review
#1461578 Review #1461578 is a subjective opinion of poster.
Service
American Airlines Flight
Reason of review
Pricing issue
Preferred solution
Sell the miles to customers at the same price that you give it to banks for their miles promotions on cards

Checking on flights | American Airlines review from Pensacola, Florida

Im looking for a cheap around trip
View full review
Review
#1773997 Review #1773997 is a subjective opinion of poster.

Wheelchair | American Airlines review from Los Angeles, California

Would have been on hold one hour so will get a call back
View full review
Review
#1773390 Review #1773390 is a subjective opinion of poster.
During my flight back from puerta Vallarta on 1/24 to LAX flight number AA6096 I had already gone through security and while I was at the American airline counter after Seat assignment I was proceeding to make my way towards the plane to go get seated and one of the...
View full review
Review
#1772325 Review #1772325 is a subjective opinion of poster.
Reason of review
Felt targeted
Preferred solution
I need someone to call me

Because I need to make a booking | American Airlines review from Saint George, Saint George

Answer the *** phone and dont keep me on hold for 20 minutes
View full review
Review
#1770517 Review #1770517 is a subjective opinion of poster.
Dear Sirs, My name is Beverley Blair-Morris and my phone # is 770-884-7885. Yesterday. January 22, 2020 my husband and I checked in on Flight AA588 to travel to Miami en route to Grand Cayman. When the flight was announced and awaiting for my Group # to be called the...
View full review
2 comments
Anonymous
#1814519

LOL... You're a moron...

Did your feeling get hurt so much that you put your phone# on a public message board that the airlines will never see? Flag your post...

View more comments
Review
#1770428 Review #1770428 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Baggage | American Airlines review

1.0
Details
You do not have an attendant to ck bags in very disappointed
View full review
Review
#1768734 Review #1768734 is a subjective opinion of poster.
Reason of review
No staff 3 hour wait outside
Preferred solution
Let the company propose a solution
1.0
Details
Not everyone that flies are frequent fliers and they need to explain the process when bags are stopped through security. I flew from O'Hare to Springfield MO. on 12/30/2019 due to a family emergency and my carry on didn't make it through security. They put it back...
View full review
Review
#1766641 Review #1766641 is a subjective opinion of poster.
Service
American Airlines Flight
Cons
  • Horrible customer service
Reason of review
Poor customer service
Preferred solution
Price reduction

Firearm policy | American Airlines review from Minneapolis, Minnesota

I dont have 26 minutes to wait at this time
View full review
Review
#1763243 Review #1763243 is a subjective opinion of poster.

Don't expect to get anything back if you leave it on the plane | American Airlines review

I left my purse and wallet in the overhead bin when I departed a flight from Manchester to Philadelphia. This was clearly my own fault although it likely would not have happened if another passenger from several rows behind had not rushed into the space next to my seat and knocked me down with their bag. The pilot on my connecting flight radioed the previous plan and I was advised "the cleaning crew didn't find anything". What the meant was "the cleaning crew appreciated the Christmas bonus and will happily keep your wallet and leather backpack purse. American Airlines clearly does not care about passenger safety if they approach to cleaners is "finders keepers" and too bad for the person the item belonged to.
View full review
1 comment
Anonymous
#1808346

You ASSume it was the cleaning crew the profited from your stupid act. Anyone could have come behind you and got a payday based on your ignorance.

If it was the cleaning crew, what did you want them to do, hold an inquisition? Don't be an idiot the next time and you'll be just fine..

Review
#1762023 Review #1762023 is a subjective opinion of poster.
Service
American Airlines Customer Care
Reason of review
Item stolen by cleaning crew rather than being turned into lost and found
Loss
$300
Preferred solution
Let the company propose a solution

Contact American Airlines Customer Service

Website:
Mailing Address:
4333 Amon Carter Boulevard
Fort Worth, Texas 76155
United States
Phone:
(800) 433-7300
All American Airlines Contacts

American Airlines Products and Services Reviews

Compare Companies

American Airlines
American Airlines
930 reviews
1.6
VS
Delta Airlines
Delta Airlines
930 reviews
1.8
Compare American Airlines vs Delta Airlines

Latest Question

American Airlines Questions

They care for helping people | American Airlines review from Charlotte, North Carolina

4.2
Details
Like Calling for baggage they help me
View full review
Review
#1760826 Review #1760826 is a subjective opinion of poster.