American Airlines Reviews and Complaints
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2
Issues
resolved
657
Total
reviews
$330K
Claimed
losses
$1.7K
Avg
loss
49K
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What was your experience with American Airlines?
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Customers don't like
- Poor customer service
- Customer relations
- Delay after delay
Customers like
- Finally getting home
- Worse customer service at any level
- Pricing and available flights
BOOKED THROUGH THEM. IE PACKAGE. WAS CHARGED DOUBLE THE HOTEL RATE AND THEN WAS NOT ALLOWED TO CHANGE OR CANCEL!!!! CUSTOMER SERVICE ha! BEWARE OF THIS SCAM. THEY JUST WANT TO SCREW THE CONSUMER. GO DIRECT TO A HOTEL OR A HOTEL SITE. I CONFIRMED THE REAL RATE WHILE...
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I didn't like
- Sneaky booking practice
So, here is why AA is a horrible airline that will never receive another penny from me! We flew my mother in law from Honduras to Virginia, with a connection in MIA. We did everything needed to request her wheel chair service in advance as well as provide an emergency...
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This is by Chance the worst Airline I have everything they canceled my trip I've been sitting in the airport for the past 9 hours waiting on another flight for that flight to get him in to be told that that play Muse maintenance so I'm just sitting here waiting again...
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American Airlines - Customer abuse
I sent American Airlines an email detailing the mistreatment. They responded with a form letter saying they were sorry. They made no mention of fixing the problem in the future. Their response boiled down to (1) we are sorry we treated you poorly, (2) please flynwith us again so we can treat each our poorly again. No thanks
On our current trip from Los Angeles to Spain, every leg was canceled, delayed or took 3 hours for checkin due to lack of staff in the Barcelona Airport. We paid for seats that we did not get when we waited for 8 hours for our flight and was moved to Luftansia. I can...
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On July 23, 2018 I flew from Charlotte, NC to Buffalo, NY - sorry I no longer have the flight number, but I'm sure you do. I would assume you could trace it from my name and phone number below. There was a male flight attendant who spoke very broken English (think he...
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I didn't like
- Unable to understand flight attendant
Boarded us on an extremely hot plane in Dallas where temps were 101 because pilots were not there yet to turn on ac. Made me sick. 4 hour flight to Seattle. This is inhumane.
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americanairline123
It’s amazing to me you don’t expect any of those things (the FA behaviors) on an American Airlines flight. American airlines is the number on choice of millions traversals. Bo...
American Airlines MIA
3 weeks of flight per week with aa in mia. Delays delays delays. No excuses. Bad service. Hours of hours wait 2 times sitting in a plane for over 2 hours. They simply treat customers like cargo. Delta growths so fast in mia. When you see the bad service from aa you know why. They just dont change. And they give a sh.. of customer feedback
American Airlines - Worst flight i ever had
Worst flight i ever had. Airline compromised my Girlfriends and my safety and comfort to seat an obese person halfway into the seat i purchased. Their response was basically suck it up we have to make a buck at your inconvenience.
Similar to American Airlines
American Airlines - Worst flight
Worst flight i ever had. Airline compromised my Girlfriends and my safety and comfort to seat an obese person halfway into the seat i purchased. Their response was basically suck it up we have to make a buck at your inconvenience.
I flew R-T to Manchester NH, through Philly. Long delays coming and going. On the return trip, we were told that there was a delay due to a baggage conveyor problem; then it w...