American Airlines Reviews

I booked a trip first class to ***, ***, with 5 bags total: 2 carry-on, 2 checked in, and 1 oversized bag. And I do mean oversized.

However, it met the requirements by linear size and weight. Well, at least I thought I made weight, but I was over by 1 pound. To make a long story short, the agent told me BEFORE even measuring or weighing that they couldn't take it!! Wait!

WHAT??!! I pleaded with this woman to check because I had done my homework and asked 3 different times to 3 different telephone agents if I was safe. And 3 times I was told I was good to go! Just needed to pay an arm, leg, and my soul.

After 10 minutes arguing with her, she makes a call and then gets a tape measure. She then says NASTILY to put it on the scale. I do so with no issues. And lo and behold, I am 1 pound overweight.

I'm thinking maybe she'll let me slide after arguing with me and finding out I was right about the size. Nope!!! She made me take out 1 pound of packing, which included my locks. But that meant I had to remove the gorilla glue tape that kept the seams intact (see photo I attached and you'll understand).

So after I removed all the styrofoam protection for my racing SIM rig, she tells me, 'Sorry, but we can't ship without the seams locked!! I *** you not!!!' At this point, I'm livid!! But thank heavens I bought my bungee cords that I almost didn't bring. I ***-rigged it nicely and just knew I was done and could head into my gate.

NOPE!!! She then said, 'Sir, where's your return ticket from ***?' I said, 'What?!' She said, 'I'm sorry, but we can't let you board without a return ticket.' At this point, I'm just laughing, and I do mean laughing like the Joker! Needless to say, we go back and forth debating about the situation. She gets fed up and calls her supervisor, who told her that's not their call; it's Brazil who could deny me entry, which I KNEW they wouldn't, being I have done it many times before.

I frequent *** often, have my VISA, and can stay 180 days per year, up to 90 days at a time. And I'm in the process of temporary residency, but that's neither here nor there. So now she's really hot that all her attempts to stop me were thwarted. I was so angry I actually emailed the President of American to tell them about my horrible experience.

They responded real quick when I did that, but the damage was already done! This was on May 25th, and I am still PISSED OFF!!!

I told them I would only use them as a last resort because I never expected Spirit Airline attitude on American Airlines! Travelers beware!

American Airlines has not contacted me about sending the 600 Euros directly to me (instead of sending it to Click2Refund). The attached documents reaffirm that Click2Refund "reassigned and returns all such rights, claims, and entitlements back to customer".

The reassignment was effective 7/8/26. I have sent multiple emails to American Airlines, and no one has contacted me stating I will be receiving the 600 Euros (instead of Click2Refund). Also, Susie Glover (American Airlines Representative -833-799-**** (Ext.

20043) contacted me about additional compensation and said she would call me back. I keep leaving her voicemail messages, but she does not call me back.

I arrived at my final destination on 7/25/2026 (ILM) Wilmington,NC from a flight from Honduras Comayagua Airport(XPL) THRU Miami (MIA). My other bag was rechecked at MIA as well as the one that I still have not received!

I filed a claim at ILM that night - Claim number is 874889****77. I sent a 2nd report after 5 days . I was told via Email that bag would be delivered 7/26/26 which did not happen! There is no update from Fed Ex either.

This is ridiculous! All afternoon it was issues with your airline from having to endure a 2nd screening in Comayagua for explosive residue on my hands and baggage just before boarding for Miami . Then after going through passport control , TSA and resubmitting baggage , The AA person demands my drivers license when I scan my boarding pass to leave MiA! I felt targeted every step of the way home!

Then, my checked trunk doesnt arrive at ILM! This is beyond comprehension how you can treat someone like this! I have traveled to Honduras ever July since 2021 and have NEVER been treated like this! No one else in my group was singled out like this and I am almost 70 years old!

I would like my bag since there are gifts in it, my Bible and a lot of dirty laundry. It seems that I should get some decent compensation for the mental anguish your personnel caused as well!

Sara Hauser

American (UnAmerican in it's treatment of a disabled Veteran) Airlines has granted $150 discount for the pain, suffering, disrespect and delays I experienced in Chicago as long as I fly American again within one year. NOT GOING TO HAPPEN!!

Here's the story. On July 19th 2026 I flew from Green Bay, WI to Sacramento, CA. I am a 71 year old Vietnam Era Veteran with 20+years of active duty service to this country then Honorably discharged and retired from the U.S. Air Force.

I am permanently disabled and have a VA disability rating of 80%. I have bad knees and right hip. My right knee is bone on bone and painful to walk more than a few yards.

With that in mind - when I departed Green Bay I requested assistance in Chicago for my connecting flight to Sacramento. When I arrived in Chicago according to the information posted by American, I had 37 minutes to make my connecting flight.

I made my concerns very clear to all American representatives encountered. When I arrived in Chicago I expected to be met by someone waiting for me. I asked the American and Airport personnel on the jet-way if anyone was assigned my name. I was TOLD to get to the top of the jet-way and wait in the terminal.

Ordered - NOT requested to Please wait in the terminal!! No information, No explanation, No updates, just get to the top of the jet-way and wait! I did as I was told without objection and waited. After a short period and having located my departing gate (two terminals over at the very end of that terminal) and still no transport or updated information and 20 minutes before push back, I had no choice but to get out my cane and walk as fast as I could (about 1/2 mile) to my connecting gate.

On the way I was tripped by someone and nearly Knocked down. My cane kept me up but just barely. I arrived in pain, out of breath, perspiring heavily and was ignored by two American representative for several minutes standing right in front of them at the gate desk. After I was able to confirm being in the right place at the right time, the individual who ordered me to the top of the jet-way arrives with the motorized cart and asks me why I didn't wait?

I told him I couldn't wait because of the time concerns I had expressed earlier. His comment was 'well I'm here and the flight hasn't left' or something disrespectful to that effect. I told him that I didn't know that at the time and no one offered any information. His response was "Oh Well".

Turns out the original aircraft assigned to Flight 2627 had a fuel issue and another aircraft was assigned. The new departure gate was at the other end of the concourse - another 1/4 mile walk and NO help offered. The American representatives just grabbed their radios, paper work and headed for the new gate. I never saw the motorized cart, offered a ride or the assistance that I had requested and was shown NO respect when I inquired as to why!

Unless I am compensated for the pain, the two-hour delay getting home, the extra unneeded anxiety and the disrespect, I will Never Again fly on American Airlines - They can keep the $150 - for what they put me through Unnecessarily!

And Chicago will never see any of my money ever again!! There are plenty of alternatives!

On July 19th of this year, I flew from Green Bay, WI, to Sacramento, CA (Flight No.'s: AA3546 & AA2627). I am a 71-year-old Vietnam Era Veteran with 20+ years of active duty service to this country, then honorably discharged and retired from the U.S.

Air Force. I am permanently disabled and have a VA disability rating of 80%. I have bad knees and a right hip. My right knee is bone on bone and painful to walk more than a few yards.

With that in mind—when I departed Green Bay, I requested assistance in Chicago for my connecting flight to Sacramento. When I arrived in Chicago, according to the information posted by American, I had 37 minutes to make my connecting flight. I made my concerns very clear to all American representatives encountered. When I arrived in Chicago, I expected to be met by someone waiting for me.

I asked the American and airport personnel on the jetway if anyone was assigned my name. I was told to get to the top of the jetway and wait in the terminal. Ordered—not requested—to please wait in the terminal! No information, no explanation, no updates, just get to the top of the jetway and wait!

I did as I was told without objection and waited. After a short period, and having located my departing gate (two terminals over and at the very end), and still no transport or updated information, I had no choice but to get out my cane and walk as fast as I could (about 1/2 mile) to my connecting gate. On the way, I was tripped by someone and nearly knocked down. My cane kept me up, but just barely.

I arrived in pain, out of breath, perspiring heavily, and was ignored by two American representatives for several minutes, standing right in front of them at the gate desk. After I was able to confirm being in the right place at the right time, the individual who ordered me to the top of the jetway arrived with the motorized cart and asked me why I didn't wait? I told him I couldn't wait because of the time concerns I had expressed earlier. His comment was, 'well I'm here and the flight hasn't left,' or something disrespectful to that effect.

I told him that I didn't know that at the time, and no one offered any information. His response was, 'Oh well.' Turns out the original aircraft assigned to Flight 2627 had a fuel issue, and another aircraft was assigned. The new departure gate was at the other end of the concourse—another 1/4 mile walk and no help offered. The American representatives just grabbed their paperwork and headed for the new gate.

I never saw the motorized cart, offered a ride, or the assistance that I had requested and was shown no respect when I inquired as to why! Unless I am compensated for the pain, the two-hour delay getting home (breach of contract), and the disrespect, I will never again fly on American Airlines, and Chicago will never see any of my money ever again!

I doubt any compensation will be offered, and there are plenty of alternatives! I will explain to my doctor at the VA why I am currently in pain.

8/5/2026

American Airlines Customer Relations

P.O. Box 619619

DFW Airport, TX 75261-****

Subject: Formal Complaint Regarding Recent Travel Experience

Dear American Airlines Customer Relations,

This complaint concerns multiple delays, a cancellation, unsanitary aircraft conditions, and poor customer service during our July 30 and August 2, 2026, travel on American Airlines. These issues significantly disrupted both legs of our trip and resulted in additional out-of-pocket transportation costs.

I am writing to formally express my dissatisfaction with my recent travel experience on American Airlines. My trip involved Flight AA2334 on Thursday, July 30, 2026, traveling from DFW to PSP, and return travel on August 2, 2026, from PSP to BOS through DFW on Flights AA2425, AA1577, and AA1048, under confirmation code YLXFII. Unfortunately, the service and handling of my travel experience fell far short of the standard I expected from American Airlines.

Flight AA2334 from DFW to PSP was initially delayed for mechanical reasons. The flight was then delayed another 30 minutes because cleaners had left blood on the window wall in my row. The passenger next to me was very upset, and we had to wait for the area to be cleaned before departure. We arrived in Palm Springs about one and a half hours late, which caused me to miss lunch with my friend. In addition, while boarding the flight, the gate attendant was very rude and told me that my wife and I needed to communicate better after another passenger cut in front of my wife without my knowledge.

Flight AA2425 from PSP to DFW was delayed because of mechanical reasons; no one was working on the plane. I know the staff were late. The delay caused me to arrive past my connecting flight, and the gate attendant would not allow me to make other arrangements until I got to Dallas.

Flight AA1577 was canceled after two delays.

Flight AA1048 was scheduled to leave at 4 PM and was delayed twice; finally, at 6:20, the gate attendant said we needed to rush and board the plane to take off by 6:45, or the flight would be canceled. After rushed boarding, we sat on the plane for 45 minutes due to a backup on the tarmac. Finally, arriving in Boston at 11:45 PM instead of my initial flight that would have arrived at 4 PM. My arranged ride for initial pickup could not get us that late, so I had to Uber home for $71. We arrived home at 1:20 AM.

I respectfully request that American Airlines review this situation and provide a refund for $1,416.60, which is the cost I paid for the tickets that neither way got me to my destinations on time, and a check for $71 for the Uber I had to take due to my very late arrival.

I can provide copies of my ticket receipt, itinerary, boarding information, and the Uber receipt for $71 upon request.

Please respond to this complaint at your earliest convenience using the contact information listed above. I appreciate your attention to this matter and look forward to a fair and timely resolution. We fly American Airlines very frequently to Key West, and we have the American credit card and are Advantage members. I would hate for that to change.

Sincerely,

!I checked my luggage in Abilene,TX then went to DFW & on to my destination, Nashville. The whole large outside zipper compartment was completely ripped off!

I had placed approximately $2000. Worth of jewelry in it! This damage & theft happened on June 23, 2026. I carried the luggage back to Nashville airport and reported it the next day.

American Airlines sent me a new piece of luggage but what about my missing jewelry!!! Officer Cash from the Nashville Metro Police Department told me to call DFW Lost & Found. I finally got thru to them. They do not have it.

Officer Cash called me on 06-24-26 saying that they reviewed the video & when Nashville received the luggage it was already damaged!!! I expect reimbursement for my Stolen jewelry!!! You can clearly see where someone cut it with a knife or box cutter!!! I believe this is a case of internal theft and American Airlines is responsible!!!

I already sent you a picture of it. If you do not help me asap, Ill start writing letters.

I am very upset. Some of my best & sentimental jewelry was in there!

Delta Air Lines customer support number:1-877,426 ,5;042(US) (OTA). The in-flight entertainment was fantastic, with a great selection of movies and music.

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They carefully checked my booking, explained my flight schedule, confirmed baggage allowances, and clarified seat selection options. I recently contacted Delta Air Lines at 1-877,426 ,5;042 OTA (US) and had an outstanding customer service experience. The representative was courteous, professional, and highly supportive while handling my booking and seat preferences. As a special surprise, I was offered a Business Class upgrade, which made my trip much more comfortable and enjoyable.

I had an excellent experience with the support team. Based on my experience, 1-877,426 ,504 2 OTA (US) provided reliable assistance whenever needed. My recent travel experience was one of the smoothest and most well-coordinated journeys I have had in a long time. From the moment I started planning my trip until I arrived at my destination, everything felt organized, comfortable, and stress-free.

A key part of this seamless experience was the consistent support available through 1-877,426 ,5;042 OTA (US), which I was able to rely on for reservations, travel updates, baggage information, and general flight assistance whenever needed. Continuing my travel experience, everything remained smooth and efficiently managed as the journey progressed. From check-in to boarding and in-flight service, the entire process felt organized, comfortable, and professionally handled. I was also able to stay informed whenever needed through 1-877,426 ,5;042 (OTA) (US), which provided helpful support for reservations, baggage queries, flight updates, and general travel assistance.

Before boarding, the airport experience was efficient and well-organized.

Check-in was smooth, staff were helpful, and passengers were guided clearly through each step of the process. After contacting Delta Air Lines support at 1-877,426 ,5-04-2 (US), the representative was extremely helpful and ensured I had complete clarity on all my travel options.

Two identical bags, and one bag was never loaded at IAH. How does that even happen??

We flew to Barcelona for a cruise. Reported bag delayed. Bag eventually sent to BCN. AA uses a third party for reporting delayed bags at BCN, and that company sends me an email telling me when the bag arrived at BCN on 8/5.

They sent the bag on to Naples 8/6 flight VY6504, but the cruise ship had already left. AA tracking system doesn't show the bag in Naples, apparently the company in BCN is unable to update AA bag tracking. Impossible to reach anyone at AA baggage by phone. Only options are to file claims online.

So, I start a chat. The chat person tells me they can find that AA transferred the bag to another airline, which took the bag to Naples, and I have to contact them for the bag. I can't reach Vueling Airlines, that's the VY in flight VY6504, and chat gives me a Vueling bag tag number. Why do I have to call??

AA should call. I have as much chance getting Vueling baggage by phone as I do AA...NONE! I just want AA to get my bag from Naples and get it home to me. This has been since Aug.

2, and it's now Aug. 20. I don't know if the bag is still in Naples or not. I filed an online report for reimbursement of essentials purchased, but didn't even get a confirmation email!

Can't get any response in person or via email from AA, and the chat tells me to call the other airline??? No. I don't want to file lost bag, I'm only entitled to the amount less the essentials I already purchased. There's more $$$ in the bag than the amount remaining.

I'd rather have my bag & contents back!

Just get my bag, AA!! This is YOUR mess!

First flight in the morning plane has mechanical issues. The flight was due to leave around seven and at 10:30, they still have not resolved the maintenance problem.

Needless to say, the connecting flight we were supposed to catch we missed. They put us on another flight which landed in Washington, DC. Then they put us on a flight out of DC to Dallas. The flight to Dallas was held up; we were redirected to Memphis and sat on the tarmac for three hours, of course missing any chance to catch a flight out to our destination of Spokane, Washington.

Long story short, we missed our embarkation which was scheduled for the following day. American Airlines could not even get us to our destination even though we left the day before. We had to pay for an extra hotel night to catch the ship on the second port of call. The whole experience cost us an additional $1,500.

We had to book our own flights on a different airline because American Airlines couldn't even get us to the ship for our second port of call, so we had to book our own flights on a different airline which cost us $1,000 more. We would have missed two days of our cruise. They couldn't help me. No one really seemed to care much.

They booked us on flights then canceled the flights and had us on standby. It was the worst experience we ever had. If you can at all help it, stay away from American Airlines. They cannot even take the time to talk to you on the phone.

It took me a whole month before I could finally speak to a person that would actually give me their name and give me a contact number. After all that was said and done, they chose to give me a check for $229 and flyer miles. Do I really want to use the flyer miles? Would I dare to fly with them again?

Beware, do not do business with that airline. It seems as though they continue to try and give you flyer miles and credits to try to get you to come back, but after such a horrible experience, I really don't know if I can do that.

So what I'm stuck with is a check for $229 and a bill for $1,500 due to their terrible customer relations and their maintenance problems with their planes. I am still considering contacting my local media to make the public aware of such poor service and nonresponsive customer relations.