American Airlines Reviews

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Waiting on a two hour phone call is not acceptable

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Waiting on a two hour phone call is not acceptableI am the wife of the deceased Vietnam veteran dealing with issues and two hours of my time waiting to get something resolved in booking things its very stressful after losing ones husband
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4 comments
#2023744

Same

#2028919
@PissedConsumer2023744

Different

#2029092
@PissedConsumer2023744

Different

#2020937

Don’t pad your complaint. Sorry for your loss, but deceased Vietnam Veteran, has nothing to do with your issue with American.

Voice your complaint more clearly. It had nothing to do with your husband’s passing.

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Featured
ID
#2528974 Review #2528974 is a subjective opinion of poster.
Loss
$216
Preferred solution
Let the company propose a solution
Most helpful review

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New Reviewer
American Airlines - Discrimination
American Airlines - Discrimination
American Airlines - Discrimination
I took a flight to Columbus Ohio for my grandmothers funeral and I was removed from my return flight for respectfully asking a rude stewardesses name. Literally thats ALL I did User's recommendation: Do Not Fly American Airlines if you are black!!!!
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12 comments
#2055542

I am a "person of color" and don't have these sorts of problems. Could it be because I am respectful to ALL races and act like I have some sense?!!

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Featured
ID
#1945650 Review #1945650 is a subjective opinion of poster.
Service
American Airlines Customer Care
Loss
$1200
Preferred solution
Let the company propose a solution

Flight change

I was notified thru email my flight was canceled. They sent a new flight prior to me not knowing we had a certain time to be in NYC. I agreed, after they sent the itinerary stating we need to be there at a certain time. Ive emailed and called several times no one will help me. My daughter is participating in the Macys Day parade they have a full week schedule that we must be present. I just would like them to take my situation into consideration please and thank you
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ID
#2901113 Review #2901113 is a subjective opinion of poster.
Location
Pineville, Louisiana

Customer service

I'm so sorry for that, it was directed towards spirit airlines. You guys are the best.................................................................................................................................................................................................................................................................................
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ID
#2899000 Review #2899000 is a subjective opinion of poster.
Location
Land O Lakes, Florida

Above and beyond customer service

Hellen continue to try other avenues even after it looked like the credit that I had had been lost somehow. I never felt so comforted losing $668. That woman deserves a raise

User's recommendation: Ask for Hellen.

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ID
#2897425 Review #2897425 is a subjective opinion of poster.
Location
North Las Vegas, Nevada

Covid testing and check in

No response. I need an answer. Do I need to be tested before flying to South Carolina. I leave the 28th. I am vaccinated. Need a live person to talk to.
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ID
#2897413 Review #2897413 is a subjective opinion of poster.
Location
Portland, Oregon

COVID-19

Do i have to get a covid test before i leave dallas tx going to grand rapids mi. And also comeing back also or just wear a mask.
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ID
#2896807 Review #2896807 is a subjective opinion of poster.
Location
Irving, Texas

Change in flight

Changed our flight and gave us a 6hr lay over in Dallas. Stated it was a scheduled change, whatever that means. No apology, no perks, and the USO was closed. Not a happy camper. Then the flight had no WI-FI, nothing. However, the two elderly flight attendants droned on about mask wearing and federal offenses to dismantle smoke detectors in the bathrooms, and poor air conditioning.

User's recommendation: Fly on another airlines.

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ID
#2896096 Review #2896096 is a subjective opinion of poster.
Location
Crawfordville, Florida
New Reviewer

Cosas faltantes en mis maletas

Uando llegue a mi destino me faltaron dos maletas y me las entregaron a mi domicilio al dia siguiente,pero no todo estaba completo me faltaban ropa, bolsillo de mano y tapetes de recamara , y yo abia pagado una proteccion para el viaje y mis maletas , ise el reclamo con la compania y aun no e tenido respuesta, pesimo servicio , no recomendaria esta aerolinia para a otras personas. Nada responsables. Y yo necesito mis cosas faltantes, alguien tiene que aserse responsable porque para eso pague la proteccion.

User's recommendation: No viajar en esta aerolina irresponsable.

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ID
#2892907 Review #2892907 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Flight info

Info on my flights from Columbus, Ohio to Durango Colorado on sept.23,2021 . Returning on September 26 2021 from Durango to Columbus Ohio.
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ID
#2892551 Review #2892551 is a subjective opinion of poster.
Location
Clinton, Ohio

Missed flights because connection was half hrs late. No ADA sercices

we planned a trip for a cruise. Supposed to board ship outside of Rome, connecting flight was half hr late. Travel documents were all in order except we did not have a copy but the picture of the doc was on my phone. price gouged us for a mandatory covid test. Provided ADA SERVICES BOOK on another Air no wheel c

User's recommendation: Don't fly AA. save yourself grief.

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1 comment
#2066019

Then travel documents were not in order. A “copy” wouldn’t have helped you.

Forget a pic on your phone.

Why didn’t you have the original document? Don’t blame the airline.

ID
#2890306 Review #2890306 is a subjective opinion of poster.
Location
Marathon, Florida
New Reviewer

Ticket# 00175******** Dates 10/22-11/12

I booked this ticket through Expedia and cancelled this flight through Expedia. I was told i could use this credit but had to book directly through American. Only, to find out that American will not honor this credit because I did not cancel the flight through American. I was never told I had to cancel through American. I cancelled with whom I booked through. understanding that there

User's recommendation: My ticket credit was $417.20. If I am not compensated for this I will not fly or recommend American.

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ID
#2887931 Review #2887931 is a subjective opinion of poster.
Location
Bradenton, Florida

Ticket on hold

First of all, couldn't find a workable phone number. Ended up at your site and it could dial through Skype directly. 2 hours on hold to use a credit for cancelled flight. Wow! No easier way to do this but call? Site said I had to call to complete purchase. Like they needed another phone call today....

User's recommendation: Call only when you have a couple hours to listen to music...

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1 comment
#2061117

Did you try calling Kathy?

ID
#2862032 Review #2862032 is a subjective opinion of poster.
Location
Cuenca, Provincia Del Azuay
New Reviewer
Update by user Sep 11, 2021

Uncomfortable, Stressed, my anxiety has set in.

Update by user Sep 11, 2021

Stressed out with a headache and embarrassed

Original review updated by user Sep 11, 2021
I am a amputee below the left knee. I let the people know in Charlotte that I was a amputee. So I went through the body check and it showed my hair and leg. They patted me down...
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1 comment
#2062405

Welcome to the world of flight Post 9-11. Deal with it or drive...

ID
#2860973 Review #2860973 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Cons
  • Make you feel less then
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Me descontaron dos veses el mismo tiket

Ayer por la tarde me descontaron el numero es wftmsn es la confirmación hoy por la mañana me descontaron otra ves y número de confirmación es WEQHHH. Los ultimos numeros de mi tarjeta es 4893. Mi correo electrónico es yanerig1972@***.com
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ID
#2860808 Review #2860808 is a subjective opinion of poster.
Loss
$157
Preferred solution
Full refund
New Reviewer

Confirm my flight!

To make sure my hand carry on bag is included! Making sure is all included in my reservation! Including my carry on bags!

User's recommendation: Highly recommended!

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ID
#2858536 Review #2858536 is a subjective opinion of poster.
New Reviewer

I need to speak to someone

I purchased a plane ticket And then I canceled the ticket The customer service representative on the phone said that I myself could use the ticket for a later date They DID NOT say anything about the person, I purchased the ticket for was the only person who could use this ticket.until I called at a later date to use the ticket for myself . I feel like I purchased a ticket and I was the one who canceled the ticket. .if the ticket can only fbe used for that person then why didn't why didn't they make them cancel it...
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ID
#2856640 Review #2856640 is a subjective opinion of poster.
Location
Atlanta, Georgia

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