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I was asked to check my bag and neglected to get a sweater as the planes are usually cold. Several people complained and the flight attendant said they warmed up the plane but I was still very cold and asked for a blanket. The flight attendant insisted that they didn't...
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#1357265
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American Airlines - Charging me $700 to avoid a hurricane!!!!

It's 5 days before a cat4 hurricane is to hit NC. The Gov has declared a state of emergency. When I call AA to reroute me to avoid connecting thru Charlotte they say there is no travel advisory issued yet and I would have to pay 700 (on a $350 ticket). I am a frequent business flyer for 10+ years and AA is the worse airline I've ever flown..
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1.5
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
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Charlotte, North Carolina
#1350658
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Hello I am a Doctor and totally pi^&ed off at these lousey excuse for an airlines . . . . . This is my story - I booked a flight from Columbus Ga to West Palm Beach and . . . . . These inept morons booked it from Columbus OH . . . . . What the $%^& !!! Really????? Who...
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Anonymous
Anonymous

"Hello I am a Doctor" I'm not a doctor but I play one on TV and I'm here to tell you that you're more than likely the inept moron who can't spell. "Nice try . . . I the 1st pa...

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1.0
Phoenix, Arizona
#1348274
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Thought I'd be ok with their refund policy when I had to cancel my flight because of a staffing shortage at work. Surprise! They basically would only refund me $160 on 2 round trip tickets that cost apx. $800. and will not refund the cost of preferred seating until I...
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Anonymous
Anonymous

"Thought I'd be ok with their refund policy " So when you agreed to the terms of service, you were just joking around right? Do not hit that that little tick box similar to th...

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1.3
#1344988
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It seems as though you aren’t able to read and comprehend. If I had to take a guess I would say you are 40+living in your parents basement. Instead of being another useless leech on the world by posting ignorant comments to something that doesn’t involve you, try...
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Anonymous
Anonymous

No clue what you are talking about.

Anonymous
Anonymous

Huh?

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#1339909
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American Airlines - Absolutely horrible experience
American Airlines - Absolutely horrible experience
I have never flown American Airlines and will make sure as many as possible hear my story so that they book through another airline. I arrived at the airport about and hour and ten minutes before my flight. AA changed terminals recently so a quick google search sent me...
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Anonymous
Complaint

This is in response to ignorant comment left on this complaint. It seems as though you aren’t able to read and comprehend. If I had to take a guess I would say you are 40+livi...

Anonymous
Anonymous

" I was under the impression my ticket had been checked in online Why would you be under the impression? Either you checked in or you didn't. Which is it? After all, you a big...

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1.0
I didn't like
  • Already explained in description
#1338909
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Thank goodness we arrived at the airport 4:30am in order to board our 6:30am flight, which didn't happen. We were bounced around to two gates and then finally had to take the train back to another gate. Not one employee seemed to know which gate we needed to be at and...
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Anonymous
Anonymous

Flight delays due to too much fuel is actually pretty common. And the baggage claim area number comes from the airport so not the airlines fault.

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Fort Worth, Texas
#1334967
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So, here is why AA is a horrible airline that will never receive another penny from me! We flew my mother in law from Honduras to Virginia, with a connection in MIA. We did everything needed to request her wheel chair service in advance as well as provide an emergency...
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Anonymous
Another unsatisfied ex customer

I agree, this is not only by far the worst airline but the worst company I have ever dealt with.

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1.8
Jacksonville, Florida
I didn't like
  • Customer service
#1328884
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This is by Chance the worst Airline I have everything they canceled my trip I've been sitting in the airport for the past 9 hours waiting on another flight for that flight to get him in to be told that that play Muse maintenance so I'm just sitting here waiting again...
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Anonymous
Thomas Brown

I flew R-T to Manchester NH, through Philly. Long delays coming and going. On the return trip, we were told that there was a delay due to a baggage conveyor problem; then it w...

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1.0
#1324772
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Contact American Airlines

Mailing Address:
American Airlines, Inc.
4333 Amon Carter Boulevard
Fort Worth, Texas 76155
United States
Phone:
(800) 433-7300
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American Airlines - Customer abuse

I sent American Airlines an email detailing the mistreatment. They responded with a form letter saying they were sorry. They made no mention of fixing the problem in the future. Their response boiled down to (1) we are sorry we treated you poorly, (2) please flynwith us again so we can treat each our poorly again. No thanks
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American Airlines Customer Care
#1323311
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