Unclaimed
American Airlines Reviews
1.2M
CLAIMED LOSSES
1.8K
TOTAL REVIEWS
220K
PAGE VIEWS
8
ISSUES RESOLVED
American Airlines Net Promoter Score (NPS)
-5
low
NPS
-100
100
- 42% Promoters
- 11% Passives
- 47% Detractors
American Airlines's estimated NPS of -5 considered to be low. 42% of users would likely recommend American Airlines to a friend or colleague.
Customer Satisfaction
American Airlines Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer Advanced ReviewerAvoid American Airlines
Original review updated by user Mar 16, 2023
Avoid American Airlines. I flew 10 flights on American or its partners between Feb 10 and Mar 11. The flights themselves were fine. However, AA has wasted more than 10 hours of my time due to chronic understaffing, deficient technology, or substandard baggage handling....
ID
Pros
- Good in flight performance
- Good destinations
Cons
- Incompetent baggage handling
- Awaiting hours of passenger time for these reasona
- Incompetent technology
Preferred solution
Compensation for my time wasted due solely to their failures.
Last time I fly with American flight delayed for a snow storm in Ceder Rapids IA that did not happen. After I purchased hotel to spend the night had to wake up early to catch the flight that was delay
Flight delayed from Charlotte to Cedar Rapids IA for a snow storm that did not happen in Cedar Rapids. Extra cost of motel then several delays Sunday morning along with three gate changes. Sat in the plane another hour because they put the luggage on the wrong plane. Should have landed in CR @ 10pm Saturday did not land until 12:30pm Sunday. I paid for sitting that AA chaged our sitting arrangement both going and coming home
User's recommendation: Don’t.
ID
Location
Omaha, Nebraska
Changed our take off gate three times long walk
We were at gate 41 changed to gate 47 then back to gate 8. Long walk for a Senior out of Miami. Flight from Reno to phoenix was late kin leaving. If we had not taken a shuttle would have missed our flight another long gate. Six minutes until boarding. Seats on flight from Phoenix Reno no leg room
User's recommendation: Get better seats.
ID
Location
Carson City, Nevada
Missed and Delayed flights
This has to be the worst airline in history with their lack of customer care and keeping their passengers up to date on delays and missed flight information. They are rude, obnoxious and throughly unprofessional - I now know that AA stand for Anonymous Airline - their attitude is absolutely atrocious toward their passengers.
User's recommendation: Avoid this airline at all costs - they are totally unprofessional, rude and obnoxious to their passengers.
ID
Location
Arusha, Arusha
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerZero*
I'm severely handicapped. I was dumped out of the plane at approximately 12:40 AM. DTW was Deserted. I was ALONE traveling solo and bound to the chair. A horrible long story short I was injured by an AA/DELTA transporter who claimed. Massive amount of understaffing. Rude and wreckless , he ran me into a pole so hard my entire shin was skinned to the point of blood. I was given $100 credit for my ordeal. I am still trying to contact them for said credit for 3 months now, which is about to expire !! Is there anyone who can help me??
ID
Preferred solution
Utilize my $100 credit BEFORE EXPIRATION. PLEASE!
New Reviewer
Add baggage to my reservation
Original review updated by user Feb 26, 2023
Hi there I have to add extra baggage to my reservation could you please help me with this matter.you can email me @: prashantkisana@***.com Or call me 919781****81. ID
Preferred solution
Want to add extra baggage
Past flights
Paid for upgrade in coach for me an my fience an didnt receive from cak to charlotte but did from charlotte to aruba, then way back didnt from aruba to charlotte an did from charlotte to akron canton, i have called an e- mailed an have not received any response from them.
ID
Location
North Canton, Ohio
New Reviewer