American Airlines Reviews and Complaints
Add to comparison
2
Issues
resolved
627
Total
reviews
$330K
Claimed
losses
$1.7K
Avg
loss
44.1K
Page
views
What was your experience with American Airlines?
Customers don't like
- Poor customer service
- Customer relations
- Delay after delay
Customers like
- Finally getting home
- Worse customer service at any level
- Pricing and available flights
On April 7, 2018 my wife and I were scheduled to fly to Mazatlan. We paid about $760 apiece. We purchased online. The receipt said nothing about any deadline for checking baggage. We arrived at the airport 2 hours in advance. The lines were horrendous. After about an...
Read more
On March 24th, 2018 I was a passenger on American Airlines flight 211 from JFK to LAS. Departing at 6:30 PM. Record Locator AATNMD, ticket number 012179836483. I was seated in seat 9D accompanied by my husband in seat 9E which is a more expensive seat with an...
Read more
Not a good airlines to go, never ever go on this airlines again and advise others not to use this. I bought the ticket from american airlines going houston,tx to portland or. At first the flight got delayed in houston for 30 mins, then we still able to flight to...
Read more
I didn't like
- Flight cancellations and rebooking practices
- Refused to provide refund
*** STAY AWAY FROM AMERICAN AIRLINES COMPANIES **** This is the worst airlines ever... I fly alot for business and will do my best to fly with any other company. We arrived at our gate 11 mins before the flight was to leave the gate. The attendant at the gate seen me...
Read more
William Roberts
You have to be checked in before you get to the gate so arriving 11 minutes before is nothing more than cutting it close. You are so wrong anonymous.
Anonymous
"We arrived at our gate 11 mins before the flight was to leave the gate"I find it hard to believe you fly often. NO ONE in their right mind thinks they can get on a plane 11 m...
My family voluntarily gave up our seats for travel vouchers and the promise of a hotel room. When we checked into the hotel it was out of date and the room only had one bed for 3 of us. No couch, no roll away available. My son had to sleep on the floor as their were no...
Read more
I do not understand why American Airlines are charging for Baggage. I had a small bag and a small purse and they wanted to charge me $25 dollars! this is abuse!. Also I wanted to go on WiFi but you know why I couldn't? because I had to paid $10 dollars and the seats...
Read more
American Airlines - Retire your old flight attendants
If the flight attendant is old enough to forget to give my drink I'm doubtful she's going to be able to perform the emergency duties if required. It also took them over 30 mins to answer the call button thank goodness it wasn't an emergency!
My daughter put a.trip together for her and her father for a fun weekend. They were to depart JFK 3/23/18 at 3:10 p.m. to arrive in Ind. My husband and daughter Arrived at airport.2 hours before flight was to depart. Stood in security line for well over 1 1/2 hours....
Read more
Product
Went to the American Airlines site yesterday, 3/20/18 to book a flight from San Diego to Watertown, NY for my sister to come home for a family funeral. Paid for the flight and received a confirmation number. She received a text today saying the leg from Phoenix to...
Read more
Product
Similar to American Airlines
Quiero informale que trvel city esta diciendo que tiene una oferta y lueguo que tu conpra los pasajes te llaman y dicen que la oferta expiro todavia no me han devuelto el dinero 798 dollar estan usando su nombre el telefono de travel city es 1866 439 2995 investiguen...
Read more
Sounds like American is now competing with United for the worst airline in the US. I suggest you complain to the FAA, NTSB, your congressman, senators and also direct to Ameri...