American Airlines Reviews and Complaints
Add to comparison
2
Issues
resolved
643
Total
reviews
$330K
Claimed
losses
$1.7K
Avg
loss
47.8K
Page
views
What was your experience with American Airlines?
Customers don't like
- Poor customer service
- Customer relations
- Delay after delay
Customers like
- Finally getting home
- Worse customer service at any level
- Pricing and available flights
Pilot attempted to land in a bad storm 5 times while passangers were screaming and some called their relatives and thought they would die. We were diverted to chicago and the customer svc was absolutely unprofessional. We waited 2 hrs then were directed to a faster...
Read more
American Airlines - Do not fly American into or out of LGA
Terminal B at LGA is the worst and they now put u on a bus to get to a taxi stand.
Although the trip to Jamaica was great, I mean no problems mon! The trip back, at least at the point we flew into Charlotte was a strange and confusing nightmare. First we were put on standby as (T) passengers told time and again our flights had canceled because of...
Read more
Fletcher, North Carolina
I liked
- Employees
I didn't like
- You lied
Arrived home from a fight from London. 1of our 2 bags arrived. When we went to the desk, we were advised that the bag was scheduled to arrive the following day from another London flight. We then noticed that about 20 or more people were being advised of the same. We...
Read more
Anonymous
Lost or misplaced baggage happened on every airline. You should probably just drive if you can't handle this.
American Airlines- why would anyone be allowed to board a plane without a pilot? It’s like going into surgery and without a doctor. Today sitting on a plane for 30 minutes awaiting on pilot to arrive. No one knows how to turn on the air so the flight is extremely warm....
Read more
Anonymous
Your complaint doesn't make any sense. The plane didn't take off without a pilot, so no it's not the same thing as surgery without a doctor. The pilot arrives in time to fly t...
American Airlines - Horrible
There is a reason I fly Southwest! 3 am no bag 8:30 am meeting and they won’t even let me send courier to airport to have bag in morning! I have to wait on them to bring it!
American Airlines - Embarrassing at secuity
Put everything in basket, went through scanner. This guard than hand searched me in front of other passangers. Very ebarrassing. No reason for it. I am 73 years old . I was already crying due to Leaving my son.Then when i Unpacked my bag my mademeselle purfume was missing. A security Guard did not look in my suitcase, but took my carry on to another counter.
Two American Airlines issues AA switched equipment on a flight bumping us from 1st class, and threatening to "refund" a whole $75.00 of a $1,000.+ ticket. That was a month ago, and still no refund. Customer Service today shared that the refund was between me and the...
Read more
I didn't like
- All customer service issues are ties and all ties go to aa
American Airlines - Embarrased
Went through security, everything iput in bin. Went through scanner. Then was hand searched in front of people. Im 73 years old and there was no reasonfor this action. Embarrassing.missing expensive bottle of perfume.
Similar to American Airlines
I was not told that I would go through customs in Dublin. It happened that we went to the departure area early. I had requested (upon booking the flight in the US) wheelchair assistance through customs. We waited 45 minutes for this service...finally my daughter went...
Read more
" i had two choices to either be wheeled in a wheel chair to the correct gate or walk"Did you want a piggy back ride to the gate? This is an adult thing here. You had two logi...