Mexico City, Capital District
Not resolved

Update by user Jul 03, 2016

Rude Customer service representatives

Original review posted by user Jul 02, 2016

American airlines is the worst airline ever from customer service to flight. When traveling to cancun the delay my flight for 8 hours i lost a whole day at the resort when travelling back home the cancel my flight for 1 day when i call customer service nobody is there to answer they call me back in 2 hrs finally i spoke to someone from customer service he was more angry than me when i ask if they are going to put me in hotel for the night the *** told me aa is not in the hotel business and hang the phone up i had to pay for the hotel out of my pocket aa buzz kill my whole vacation and there is nothing i can do about it so please spend a couple a buck's more and travel with a better airline it will worth it in the long run.

American Airlines Cons: Customer service flight cancelation, Treatment and rebooking when canceled.

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