My flight was delayed by the airline, It caused us to miss my connection, lost my first class seats, ended up sitting in the middle of two people and not one I traveled with. The woman at the desk assured us that we would have 1st class seats on the connecting flight later on that night.
I Complained and for the difference between first class and coach they gave me $29.00 !! What a ripoff! Its not only insulting its stealing!! I will NEVER FLY AMERICAN AIRLINES!
You can't even speak to someone! It all has to be done by email.
Product or Service Mentioned: American Airlines Flight.
Reason of review: Poor customer service.
Monetary Loss: $450.
Preferred solution: Full refund.