San Diego, California
Not resolved
2 comments

I am flying business class next week. When I got the "reserve your meal" email, I called to ask for a kosher meal.

After looking in to it, the rep told me it's not available in this market. I suggested that they get a kosher meal for me from another market-- they're an airline, it's not like they have no way to transport food!

She reiterated and told me to bring my own food. When I asked to change flights, she told me that I was outside the 24 hour window in which that was allowed, even though I had originally emailed about this at the time of booking.

Product or Service Mentioned: American Airlines Inflight Meal.

Reason of review: Failure to provide kosher meal.

Monetary Loss: $100.

Preferred solution: Provide kosher meal on my flight or let me change my ticket.

American Airlines Cons: No special food provided.

  • Kosher Food Not Offered
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Anonymous
#1175137

Kosher Food. Really???

!

I abhor American Airlines and their *** customer service. But if you want kosher food I suggest you find another means of transportation.

Anonymous
#1160374

Are you serious? Did you really expect them to go through the trouble of getting one meal for you?

Were you really wanting to cancel a flight because you couldn't have a *** meal or is there more to it than that?

I'm guessing it's a bit more complicated than just getting a tray from another "market."

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