I am flying business class next week. When I got the "reserve your meal" email, I called to ask for a kosher meal.
After looking in to it, the rep told me it's not available in this market. I suggested that they get a kosher meal for me from another market-- they're an airline, it's not like they have no way to transport food!
She reiterated and told me to bring my own food. When I asked to change flights, she told me that I was outside the 24 hour window in which that was allowed, even though I had originally emailed about this at the time of booking.
Product or Service Mentioned: American Airlines Inflight Meal.
Reason of review: Failure to provide kosher meal.
Monetary Loss: $100.
Preferred solution: Provide kosher meal on my flight or let me change my ticket.
American Airlines Cons: No special food provided.