I called my aa gold priority phone number at 5am because I was going to finish my meeting earlier than expected and I was on a 630 pm flight(AA1277)- I was told that there was plenty of room on AA 1871 at 351 pm, and I could either pay $200 now or standby for free. The agent noted there were plenty of seats and since I was Gold my best option was to stand by.
I arrived at the airport at 1 pm , an American agent helped me print my boarding pass and in trying to let me standby for the earlier flight noted I had to go to US AIR to standby for the 351pm flight. I then went to US AIR where I was told they were rude, since as they stated” they are not American “and could not help unless AA transferred the ticket, and for me to return to American (she said they were a different airline).I went back to American and they said they could not help, my two options were to purchase a new ticket on US AIR (not their airline) or wait 6 hours and purchase a day pass in the admirals club. The agent was very nasty. But concluded "PLEASE LET ME KNOW HOW I CAN BE OF ASSISTANCE HAVE A NICE DAY". I then went through security and called the gold priority phone, paid the $200 and got on the 351 pm plane ..
The personnel at the airport were mean and not courteous. Meanwhile on the flight they announced flight 1871 (never mentioning US AIR) and the pilot referred this as an American flight. This is devious and fraudulent based on what the agents noted.
Reason of review: Poor customer service.
Monetary Loss: $400.
Preferred solution: Full refund.