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I made a reservation to fly from Barbados to Miami at aa.com and placed it on hold for 24 hours, because I do not own an American credit card I had to pay for the booking at the Grantley Adams International Airport. I tried contacting the booking desk at the airport to inquire about their closing hours but continued to get a busy signal the entire morning and afternoon, so I decided to go and when I arrived at the AA desk at the GAIA I was told in a very rude way that they were closed, I tried explaining that I was calling but I was paid no attention.

Due to this I lost my reservation I had on hold and now have to pay a higher price for my ticket. I'm very disappointed.

Product or Service Mentioned: American Airlines Flight Booking.

Reason of review: Problems with payment.

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Anonymous
#1016912

Next time look on the internet, which almost certainly has their hours of operation. Or send them a tweet - social media work very well.

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