I had booked my flight through a 3rd party website and when I went to select my seat I went to Qantas which was the airline through which I booked the ticket- only to find out after several attempts that I needed to go to American Airlines for seat assignment. When I did that I was told there were no seats other than middle seats and one window seat which I reluctantly took.
Then was told this seat was a preferred seat and I would be charged $26. Why was it preferred? It was further towards the front of the plane- no extra legroom - no nothing except location. I felt that I was forced to take it or suffer a middle seat for 6 hours.
Additionally, they came by 2 times with beverage service- nothing else. Oh, they also charged me $50 for booking through a 3rd party website. Baggage fee on top of all that and to add insult to injury, they wanted to charge $5 for ear phones. When I got home from my trip,I wrote a letter to the CEO about my miserable flight to LA.
A customer service rep. responded with nothing but corporate platitudes- no attempt to either resolve or to compensate me for the confusion I experienced.
The rep simply kept repeating American Airlines policy and then told me what a valuable customer I was, yada, yada. I asked to speak to her supervisor- she has refused to give me a contact person.
Product or Service Mentioned: American Airlines Flight Booking.
Reason of review: Poor customer service.
Preferred solution: Very simple- refund my $26 and apologize for the confusion..
American Airlines Cons: No respect for passengers, Customer service, No solution to issues, Customer service no solution to issues.