I was seated in first class (5B) and started to feel like I could not breathe and my eyes were watering, then I looked over to see the passenger in (5E) smoking an e-cigarette, I got up and alerted the flight attendant servicing first class and her response was, "Oh ***, she's doing what?" She was then showed pictures and a video of the passenger smoking. When I left the plane at LAX myself and 2 other passengers (One was an asthma patient) immediately told the American Airlines person at the door in the terminal the same thing we told the in-flight attendant, she called "Lana Star, Operational Supervisor," and we showed her the pictures and video, at which time Ms. Star went to the plane and talked to the flight attendant.
Ms Star then returned and told us that the flight attendant servicing first class did not inform the captain that the passenger in 5E was smoking or informed the captain that we had told her about the incident and showed her pictures. Ms Star told us that she couldn't do anything about it because the passenger had left the plane, to which I replied, she is picking up her dog at the baggage claim. She repeated that there was nothing she could do and for me to contact customer relations. I then reported the incident to customer service agent Jonnie (Employee # EN9)
The safety of my life and hundreds of passengers was put at risk by one selfish passenger and then overlooked and excused by a series of American Airline employees. As a company you say: " At American Airlines, we are continuously advancing our safety and security practices to provide our customers with a travel experience that is safe, worry-free and reliable. A safe, reliable, hassle-free trip is critical to the satisfaction of our customers" Well that was not the case on this flight. I received a extremely lame attempt from customer relations to justify the passengers actions. To date no action has been taken by American Airlines.
Product or Service Mentioned: American Airlines Customer Care.
Reason of review: Public Safety.
Monetary Loss: $1000.
Preferred solution: Full refund.
American Airlines Cons: Public safety.