On top of ruining our only vacation by many cancellations, when we were coming home, our bag was supposedly over by 1 (ONE) pound and we were charged $100.00. I am sure it was not over.
We had checked the same beg several times on the trip and it was not over. At the end of our trip at the Watertown NY airport, I put my bag on the baggage scale to double check the weight...it was .5 or 1/2 pound over.
Needless to say, there has to be a little give. I have a bitter taste in my mouth for AA.
Product or Service Mentioned: American Airlines Baggage Policy.
Reason of review: Problems with payment.