American Airlines - MISSED FUNERAL CAUSE AA CREW WAS LATE AND THEY WONT REFUND MY MONEY AND SAY CUSTOMER REALTIONS HAS NO NUMBER!!! ONLY ONLINE FORM
AMERICAN AIRLINES- SHAME ON YOU. Husband misses funeral cause your attendant was over an hour late and you keep our money and say sorry our customer relations dept does not have phones you have to fill out a form!!!
Are you kidding me #americanair #americanairlinesshameonyou So my husband had a 5am flight the other morning and left work at 3am to make the 5am flight, to bad the flight attendant could not do the same or wake up or whatever. She was over an hour late so he sat on the plane for an hour before learning that no matter what other flight they moved him to he would not make it to the funeral in time. So he decided to leave the plane and come home to get ready to go back to work. Since he was going to miss the funeral he did not need to use the day off work he took.
So he calls American Airlines to get his miles and money back and no such luck. They refunded his miles but still kept 80$ fee that he still is not even sure what it was for. Then he is told only customer relations can refund this fee. So he asks for their number.
OH WAIT FOR IT!! They do not have phones, nope no number. When American Airlines makes a mistake they hide behind a form on a website. *** NO, he missed his best friends funeral he deserves to talk to a person not go fill out a form and wait for some PR approved email response.
I am appalled that it is even legal for a large corporation like AA to get away with having no actual people available to talk to their paying customers. This is so appalling!! He missed a funeral cause a crew member could not be bothered to sober up in time or get in up time to make her flight!! He cant get a redo the friend is now in the ground, no way for him to say goodbye now!!
AA shame on you for not having people to talk with and assist your well paying customers when they need you. You have a customer relations department that can not relate to humans only forms on a screen!!! THIS IS WRONG AND SHAME ON YOU!!!
Please share this and never ever fly AMERICAN AIRLINES AGAIN. There name is a disgrace to the USA, we are better than this *** level of care for the general public!!!
Product or Service Mentioned: American Airlines Flight Attendant.
Reason of review: Poor customer service.
Monetary Loss: $80.
American Airlines Cons: No one to speak to, No respect for passengers, Treatment and delays, No number for customer relations.