We are a family of 4 who recently flew to COSTA RICA on3/19/2016 from Akron to Charlotte flight 5240 ,departure 11:50.Our flight was late and despite arriving before the doors were closed ,our tickets were sold(AA 2059).We missed the connecting flight in Miami to San Jose and we had to spend the night in Miami.
Our names are Mirela Rossi, Seyed ,Darius and Nadia Mirfendereski.
Despite arriving before the doors closed ,the delay was not our fault ,we were still not able to board.
We missed a day of our much anticipated vacation including a visit to the PAOS volcano .
Product or Service Mentioned: American Airlines Flight 5240.
Reason of review: missed day of vacation.
I didn't like: Lack of help resolving issues.