I bought a round trip ticket from Dallas (DFW) to Norfolk, VA (ORF) for a total of $460. I wanted to change my return to leave from Baltimore (BWI) instead of ORF.
On AA.com the one-way from BWI to DFW was $123. I guess I don't change reservations often because I was unaware that the fee increase to $200 per segment! That's not the crazy part though. The csr I spoke with put me on hold for ~5 minutes while she called to get the price difference.
I paid $230 - $200 change fee + $123 = $153 right (I understand that I should just buy the ticket for $123, but I wanted to see where this was going). She comes back and tells me it's going to be $645 to change the flight!
What the *** sense does that make?
Reason of review: Pricing issue.
Monetary Loss: $123.
Preferred solution: Full refund.