State: Illinois City: Chicago Clear all filters (19 of 669 reviews match)
filters
State:
City:
Product:
Show
Recently traveled to Timo, Haiti the week after Hurricane Mathew, for a humanitarian dental trip. Although I paid for the ticket the booking was done by the sponsoring org. It is my fault completely that I did not review the baggage policy. That being said, I could not...
Read more
Company wrote 0 public responses to the review from Oct 24, 2016.
Anonymous
Anonymous

So you admit that your failure, your mistake, your carelessness caused the problem. (Hopefully you read medical journals and books before proceeding professionally on patient...

2.0
I didn't like
  • Baggage policy
#942186
Reply to reviews
Show

American Airlines Flight 429 Review

Worst service ever!!! I will never fly with this airline again!!!
Company wrote 0 public responses to the review from Aug 21, 2016.
#904523
Reply to reviews
American Airlines - Inoperative Seat and Entertainment
American Airlines - Inoperative Seat and Entertainment
American Airlines - Inoperative Seat and Entertainment
American Airlines - Inoperative Seat and Entertainment
After purchasing a Business class ticket for a flight from Chicago to Shanghai and experiencing a delay, mid-flight I noted that the reclining system of my seat and the entertainment system remote were not working. I contacted the stewardess and she explained that she...
Read more
Company wrote 0 private or public responses to the review from Jul 19, 2016.
1.5
I didn't like
  • Charging for services not provided
  • Lack of customer rights
  • Loyal customer treatment
#885216
Reply to reviews
I am an executive platinum flyer with American Airlines, and would truly rate this Airlines one of the very worst of all of my options. Sitting here once again, waiting for the Chicago flight to Norfolk, no status… No updates… I understand all airlines have issues,...
Read more
Company wrote 0 public responses to the review from Jun 02, 2016.
1.5
#858872
Reply to reviews
Show

American Airlines Baggage Policy Review

It is infuriating that the the airline selects an arbitrary boarding group to stop allowing roolerboards on rather than communicating with the staff on the aircraft to see if there is room. I have been required to check my rollerblade several times only to find plenty of room on the aircraft.
Company wrote 0 public responses to the review from Apr 24, 2016.
3.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#835623
Reply to reviews
My review on American Airlines is due to the fact that twice in the last three weeks, a confirmed flight from Chicago, O’Hare to Fort Wayne International Airport has been canceled. Both flights were the evening 10:10 PM non-stop and both times your airline has chosen...
Read more
Company wrote 0 public responses to the review from Mar 31, 2016.
2.3
I didn't like
  • Unneccessary flight cancellations
#820836
Reply to reviews
Here is their gimmick. Book your flight through discount booking company like Cheapo Air. If you check in only 24 hours early the only seats that show open are upgrades at a minimum of $39 each. These are for middle seats on a row like 13. If you don't pay the...
Read more
Company wrote 0 public responses to the review from Oct 27, 2015.
#724181
Reply to reviews
They changed gates on us 2 times and I only got notified for the first change. Thus making us late and the plane leaving without us. This could have been not a big deal if we hadn't been greeted by two snotty airline personnel. Instead of informing us that we could be...
Read more
Company wrote 0 public responses to the review from Sep 15, 2015.
Anonymous
Anonymous

If 200 or 300 people make the flight on time while you and a few others do not, the problem is with you. Obviously, the airlines provided notification of gate changes suffici...

#700038
Reply to reviews
I areuved at the check.in desk flying to sf from Chicago to find my seat had been given away. I was then treated with an extortionate level of disdain from the single rudest woman called Guila. Apparently being a one world sapphire member means nothing (what American...
Read more
Company wrote 0 private or public responses to the review from Jun 10, 2015.
#648302
Reply to reviews

Contact American Airlines

Mailing Address:
American Airlines, Inc.
4333 Amon Carter Boulevard
Fort Worth, Texas 76155
United States
Phone:
(800) 433-7300
More

American Airlines Products and Services

They cancelled my flight to NYC 15 minutes before boarding due to weather conditions. Asked if I wanted to be re-booked for 6 AM the following morning. I said absolutely not. They told me to wait on another line for a refund voucher, which I did, and sent it in the...
Read more
Company wrote 0 private or public responses to the review from Mar 24, 2015.
I didn't like
  • Being ripped off
#612488
Reply to reviews