Thought I'd be ok with their refund policy when I had to cancel my flight because of a staffing shortage at work. Surprise!
They basically would only refund me $160 on 2 round trip tickets that cost apx. $800. and will not refund the cost of preferred seating until I book again and pay for more preferred seating. I am an AAdvantage member.
Never been able to use my points and now this. How in the world do they get away with these kinds of practices!
You know they re-sold my seat because it was only 2 days after I booked. I will NEVER fly American again and goodbye to AAdvantage rip-off!
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $900.
Preferred solution: Full refund.