4700 American Blvd, Fort Worth, TX 76155, USA
Not resolved

On an upgraded seat on American Airlines flight #963 from Dallas, Texas to GRU in Sao Paulo, Brazil 12/13/2016 the flight was cancelled for mechanical reasons and scheduled for the next day. Overnight reimbursement for hotel and food costs was promised by the American Airlines rep if I submitted it on their website.

Other passengers were given vouchers on the spot, but not me. After submission with all required paperwork I have now been refused reimbursement twice with no reason given.

I cannot understand why I would be refused...this has never happened in my lifetime of travel...airlines always take care of their mechanical failures don't they? Bruce Porter SMB Financial Services 470 Second Street, Suite F Lake Oswego, OR 97034 503.387.3222

Product or Service Mentioned: American Airlines Flight 963.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $350.

Preferred solution: Full refund.

American Airlines Pros: Comfortable seat.

American Airlines Cons: Refused refund for overnight expenses for one day delayed flight.

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