Cuenca, Azuay
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5.0
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Hi Re booking 36612474

The flight from EWR Aug 04,2016 to GYE 8am Aug 05,2016 Career Lan Ecuador

First leg of flight operated by American Air Line EWR To MIA two passengers having only one bag each were charged for the bag $40 each. Although on the ticket was one bag free

on departure was not accepted by them.

The return flight GYE to MIA on Lan Ecuador was perfect.

The MIA to EWR was delayed with no explanation apart from not having a pilot. People got angry. MIA airport is huge disorganized and very very unfriendly. Since the air line

had no explanation for the passengers they brought in a bunch of Police to intimidated people. When you travel as an civilized person and having itinerary if you dealing with a civilized

AirLine who could communicate with for any changes you do not need Police involvement. I would not want to fly on American Air line ever again. Please make a note on my file.

Do not want even a connection with them.

Thank you

I expect the refund of baggage charges which clearly on the ticket was each passenger can have on checked bag free.

Product or Service Mentioned: American Airlines Flight.

Reason of review: Bad quality.

Monetary Loss: $80.

Preferred solution: Full refund.

American Airlines Pros: To deal with cheapoair.

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Anonymous
#1202551

YOur flight was operated by American airlines, therefore you have to follow their baggage policy, and it states $40.00 right on cheapoair website, and theirs.

https://ravpn.fareportal.com/f5-w-68747470733a2f2f7777772e61612e636f6d$$/i18n/travel-info/baggage/checked-baggage-policy.jsp

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