Resolved: American Airlines - Fraudulent Charges
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Company fixed the issue and I have been provided with full refund. After many emails to AA bots, I finally got a call back from them.
they simply said they would issue a full refund. nothing more than that, but i'm pleased with the results.
I just discovered American Airlines charged me $45. I called cust svc who said it was a luggage fee, she also said there was a complete mishmash with the appearance of several bags being checked in, then voided.
She said she couldn't help me and suggested i email cust support. Clearly there is NO humans working at cust support since each reply was written in boilerplate and didn't even address the issue. The first one claimed all fees are nonrefundable, But we never checked in any additional bags!! so there shouldn't even be a fee.
No answer back. the next rep said the charge was for an oversized bag! huh? we flew with the same luggage there, they were perfectly normal sized bags.
Again no reply back. clearly AA has no idea what is going on and can't even accurately respond to the problem
User's recommendation: Avoid this airline at all costs.
Monetary Loss: $45.
Preferred solution: Full refund.
American Airlines Pros: Flight staff and check in agents are terrific.
American Airlines Cons: No human is working in the customer support dept.
Location: Winter Park, Florida
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