Checked in for all legs of my flight,2154 YAK to DFW, on 8/10/17 at 11am. When I arrived for my 3:22 flight from SEA to DFW there was no boarding group on my pass which was problem number one!
Due to this missing number I was told I had to board the plane in the last group. Problem number two came when from the moment boarding started they new they had a full flight and would have trouble with room for all the carry on luggage. They asked for people to give up any bags they didn't need. Yet even though they new room would be a problem, they let MULTIPLE people board the plane with over sized bags and in MULTIPLE cases, 3 bags!
I watched this closely because even though my bag met the strictest size requirements, I was carrying 3 things in it that couldn't be checked - a lap top computer and two heirlooms from my deceased mother! As the boarding continued, they announced no more carry on luggage as of my group 7. I went up to the attendant and explained my precious items. She told me to talk to the flight attendant when I got down the jet way.
I stood in line with my bag. A very aggressive bag handler came up to me and reached to take my bag. I told her no, that I was told to speak with the attendant. She yelled at me that there was no room and tried to take it again.
I told her no and pulled the bag behind me. Visibly upset now, I reach the front of the line where I encounter the ticket agent that told me to speak with the attendant. She tells me now to step out of line and wait while she checks with the attendant. Of course, no room and I will have to give up my bag.
I ask for a bag to put my heirlooms in and was given a plastic sack. More visibly upset now, I open my bag in the jet way and remove the statues and place them in the plastic bag and board the plane. As I reach seat 13C, there is a lady in my seat with a large carry on who has been told she will have to check the bag. I tell her this is my seat.
She gets up and the flight attendant tells her to give her the carry on.... there is room for it in first class!!
Product or Service Mentioned: American Airlines Baggage Policy.
Reason of review: Poor customer service.