Not resolved

Not only me but many other people missed connecting flights in Dallas. Then promised hotel, accommodations and transportation.

Told the hotel shuttle would pick us up and take us to the hotel and would return us back to the airport in the morning. No such promise. When you call the hotel contact number, the resiptionist says they do not pick up at the airport. It is to far.

Of course you have now left the secured area to make your call to the hotel to be picked up and now you are left hanging.

Spending the night in baggage claim. Screwed!

Product or Service Mentioned: American Airlines Flight.

Reason of review: Not as described.

Company wrote 0 public responses to the review from Feb 24.
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