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Our luggage was missing from London Heathrow to DFW.We live in Austin and AA lines has promised to deliver to Austin.

After 10 calls still no one knows where or what the status is. Asked for a supervisor no one called after 24 hours. Still no one knows where it is and every time you call it is a different answer. Tired of this.

This AM they said it is in Austin someone said it is in dallas. One rep wants to send it back to Dallas.Our luggage was missing from London Heathrow to DFW. We live in Austin and AA lines has promised to deliver to Austin. After 10 calls still no one knows where or what the status is.

Asked for a supervisor no one called after 24 hours. Still no one knows where it is and every time you call it is a different answer. Tired of this.

This AM they said it is in Austin someone said it is in dallas.One rep wants to send it back to Dallas

Review about: American Airlines Baggage Policy.

Reason of review: Poor customer service.

Monetary Loss: $1000.

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