On November 19, 2014 I took an American Airlines fly #2986 from Chicago(ORD) to Detroit (DTW) at 4:20pm. My carry-on luggage has been taken as a valet luggage and it has been damaged .One corner of the luggage has been riped off.
(photo attached)I went to AA luggage office and they told me that AA do not cover damages on carry-on baggage. The luggage was in perfect condition.
If you take a luggage from a passenger it is not carry-on any more and as such you are responsible for the damage. I think that the airlines should reimburse me the replacement cost.
Reason of review: Damaged or defective.
Monetary Loss: $99.
Preferred solution: Full refund.