Solon, Ohio
Featured Not resolved

On November 19, 2014 I took an American Airlines fly #2986 from Chicago(ORD) to Detroit (DTW) at 4:20pm.My carry-on luggage has been taken as a valet luggage and it has been damaged .One corner of the luggage has been riped off.

(photo attached)I went to AA luggage office and they told me that AA do not cover damages on carry-on baggage. The luggage was in perfect condition.

If you take a luggage from a passenger it is not carry-on any more and as such you are responsible for the damage.I think that the airlines should reimburse me the replacement cost.

Jacek Fabrykowski

Reason of review: Damaged or defective.

Monetary Loss: $99.

Preferred solution: Full refund.

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Markham, Ontario, Canada #911899

How are we to know the baggage was not damaged before and you are trying to get a free replacementÉ

to KevinRichards Brantford, Ontario, Canada #940771

if it was that damaged, it would likely have been noted at the time. Youi would have to be pretty spaced out not to notice that kind of damage.

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