Contact American Airlines Customer Service
American Airlines Phone Numbers and Emails
Toll-Free Number:
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(800) 433-7300Reservation and Ticket Changes (English)
Customer Service:
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(800) 882-8880AAdvantage Program
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(800) 535-5225Baggage Delays
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(682) 278-9085CR Smith Museum
American Airlines Emails:
American Airlines Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
American Airlines Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call American Airlines is 8004337300. 82% of consumers used this number to address their issues and concerns. Meanwhile, 73% of users reported contacting a real person successfully by dialing the phone number 8008828880.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 8 minutes.
Be prepared for the call as American Airlines may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
American Airlines Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call American Airlines is 8004337300. 82% of consumers used this number to address their issues and concerns. Meanwhile, 73% of users reported contacting a real person successfully by dialing the phone number 8008828880.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 8 minutes.
Be prepared for the call as American Airlines may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or phone number.
People call American Airlines mainly because of request for information, return/ replace and product/ service.
13% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact American Airlines is business.extra@aa.com. 33% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
American Airlines FAQs
Most Popular Number:
| Total calls: 17 800 | Issues resolved: 732 | Last call: Jan 19, 2026 |
Contact Information
American Airlines Website:
American Airlines Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
P.O. Box 619616
DFW Airport, TX 75261-9616
Attn: Passenger Refunds
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
American Airlines Customer Service Reviews
Do to being an economy basic seat they said I had to pay $190 and the rest in a credit or refund. However the schedule had changed so they gave me a free refund with no charge.
I had some fragile items in my carry-on luggage. That morning, I received an email requesting volunteers to give up their seats.
Observing that there were 21 people on the waitlist, and as my travel plans were flexible, I decided to volunteer. It is worth mentioning that 2000 flights had been canceled the previous day.
As a volunteer, I was among the last to board the plane when it was determined my seat was not needed. At the gate, the agent informed me that my bag required checking. I explained that I had fragile items and did not want it checked.
However, he abruptly insisted. I asked for it to be marked as fragile, but he refused and grabbed my bag.
Upon retrieving my suitcase after the flight, I discovered a broken item inside, my Technivorm Moccamaster coffee maker. I went to the baggage office, where a woman named NJardos was quite rude and instructed me to file the claim online at home.
Returning home, I got online and learned quickly that incident reports needed to be filed at the airport within 24 hours of the flight. I contacted customer service and expressed my dissatisfaction.
After sharing my experience with a considerate agent, I was subsequently transferred to the baggage claim department. Another amiable agent listened to my story and informed me that, since my bag was not damaged, an incident report could not be filed. As a final option, I was advised to email central.baggage@***.com to describe my situation. I concluded the call feeling even more distressed.
I then emailed them about my experience, and a few hours later, I received a call from them.
Unfortunately, this agent was neither helpful nor pleasant. She reiterated that, due to the absence of damage to the bag, they would not be taking any action.
This is quite disheartening and seems rather unjust.
I did not want to check my bag, aware of the potential for rough handling. I find it difficult to accept that they are unwilling to offer any assistance at all.
How Good is American Airlines's Customer Service?
Summary of American Airlines Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call American Airlines?
Request for Information Question:
- “Questions about carry on medicine”
- “Question about ticket”
- “I am too old (81) to figure out how to make a reservation including a car and hotel. I need help from someone”
Return/ Replace Question:
- “Flight change”
- “Change fight”
- “To change my flight time”
Product/ Service Question:
- “Damage baggage I report on jan 1st”
- “Broken Bag”
- “Damaged luggage”
Activation/ Cancellation Question:
- “Cancel ticket”
- “Cancel my ticket”
- “Canceled flight”
Shipping and Delivery Question:
- “Arrived last night Jan. 18 from DFW my checking luggage was damage”
- “Lost item on aircraft today”
- “Delayed flight”
Payments and Charges Question:
- “Paid 2 thousand dollars for a ticket on dec 3 but they still have not sent it to me, not even a confirmation, and they won't let me log in to my account”
- “Extend credit ticket date- due to medical issues”
- “There's a pending transaction and I pay with another card I called my bank and my bank said y'all still have a hold of my money”
Refund Question:
- “Locate refunded tickets”
- “Refund”
- “Refund flight due to noncommunication of gate changes”
Account Question:
- “Forgot advantage number and password”
- “Account locked”
- “Verify my flight”
Staff Question:
- “Customer service”
- “Customet service”
- “Customer Service Assitance”
Cards Question:
- “Lost card”
- “To see if my Citi Bank Advantage Card allows me 1 bag checked free”
- “Help getting 1 bag free with credit card”
Website/ Application Question:
- “App is glitch”
- “AA app doesn't see two upcoming trips. I set up app after booking the flights.”
- “App not working”
Employment Question:
- “Seeking Ramp Visa Job Sponsorship in USA”
- “For employment”
- “Applying. Job”
Other Question:
- “Frequent Flyer Miles”
- “Voucher”
- “Book a flight”
Compare American Airlines Customer Service To
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