Contact American Airlines Customer Service
American Airlines Phone Numbers and Emails
Toll-Free Number:
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(800) 433-7300Reservation and Ticket Changes (English)
Customer Service:
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(800) 882-8880AAdvantage Program
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(800) 535-5225Baggage Delays
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(682) 278-9085CR Smith Museum
American Airlines Emails:
American Airlines FAQs
Most Popular Number:
| Total calls: 17 374 | Issues resolved: 709 | Last call: Apr 20, 2025 |
American Airlines Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
American Airlines Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call American Airlines is 8004337300. 82% of consumers used this number to address their issues and concerns. Meanwhile, 71% of users reported contacting a real person successfully by dialing the phone number 8008828880.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 10 minutes.
Be prepared for the call as American Airlines may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
American Airlines Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call American Airlines is 8004337300. 82% of consumers used this number to address their issues and concerns. Meanwhile, 71% of users reported contacting a real person successfully by dialing the phone number 8008828880.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 10 minutes.
Be prepared for the call as American Airlines may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
People call American Airlines mainly because of request for information, return/ replace and product/ service.
13% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact American Airlines is business.extra@aa.com. 35% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
American Airlines Website:
American Airlines Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
P.O. Box 619616
DFW Airport, TX 75261-9616
Attn: Passenger Refunds
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
American Airlines Customer Service Reviews
AA was not able to do something all their other US competitors can: change flights if it includes flight segments on partners (British Airlines). I spoke with several customer service agents, they said to call British Airways (although I booked through American Airlines).
British said they could make the change because it was booked via American Airways.
Ive changed flight many times with Delta and United (easy web or app), with having to call support. American airlines app, website and service agents get zero stars.
Had to call over 6 times to get someone in customer support trying to link my sky miles to my account. The first 3 times I was getting booted out of an automated system that hangs up on you if you don't have an account number handy or can't understand your account number.
At no point can you just ask for a representative. Finally requested a call back first callback automated system hangs up on me. Next call back representative says she's going to place me on a brief hold when she's sends me into the call queue for a call back an hour later. Basically dumped my call!
Then i requested another call and I got a call back with a rep that just sat on the phone and wouldn't talk. Could hear the persons dog barking and the TV on but would not respond until I just hung up (happened twice) Finally on the last call back I got a live person, immediately asked her name and customer service id and she gave it to me and walked me through a solution (which was AA had misspelled my email and so I was locked ). The whole experience took over 4 hrs of calls. Will be canceling this miles credit card and finding a different miles plan and company.
Horrible first time experience with a subpar company. Pitiful.
How Good is American Airlines's Customer Service?
Summary of American Airlines Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call American Airlines?
Request for Information Question:
- “I lost my license and I wanna know how can I fly? I can’t get them till 16 May.”
- “How to get boarding pass”
- “Information about my flight”
Return/ Replace Question:
- “Change name on ticket”
- “Change flight”
- “Change return flight”
Product/ Service Question:
- “Airline Missed connection has caused delays”
- “Rebooting zed ticket”
- “Connecting flight gone and our flight came late”
Activation/ Cancellation Question:
- “Cancellation”
- “Flight was canceled”
- “Flight canceled”
Shipping and Delivery Question:
- “Delayed luggage”
- “Delayed flght”
- “Delayed flight”
Payments and Charges Question:
- “Over charged”
- “Use credit to purchase tickets”
- “Charges to credit card”
Refund Question:
- “Still haven’t recommended refund I need to talk to someone”
- “I would like to get a refund, I was denied enter usa”
- “Refund tickets”
Account Question:
- “Get AA membership #”
- “Verifying my departure from Yakima airport to el paso texasxas”
- “Rewards”
Staff Question:
- “Customer service”
- “Customet service”
- “Customer Service Assitance”
Cards Question:
- “Help getting 1 bag free with credit card”
- “Reservations not accepting new credit card”
- “Authorize credit card”
Website/ Application Question:
- “AA app doesn't see two upcoming trips. I set up app after booking the flights.”
- “App not working”
- “To make sure I checked in right an download boarding passes”
Employment Question:
- “Applying. Job”
- “Employment”
- “Death former employee”
Other Question:
- “Baggage claim”
- “Preferred seating”
- “Need new flight after injury”
Compare American Airlines Customer Service To
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