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Contact American Airlines Customer Service

How to Reach a Person at American Airlines

Verified Contact Information

Toll-Free Number:

  • 1-800-433-1790
    Meeting Services Desk
Call Now
Send Message

Customer Service:

  • 1-800-882-8880
    AAdvantage Program
  • 1-800-535-5225
    Baggage Delays
  • 1-682-278-9085
    CR Smith Museum
  • 1-800-733-2654
    Credit Card (US/Canada/Puerto Rico)
  • 1-800-223-5436
    Flight Information
  • 1-800-677-9555
    Gift Cards
  • 1-817-786-4304
    Vacations (Outside US/Canada)
  • 1-800-321-2121
    Vacations (US/Canada)

Accessibility:

  • 1-800-892-3624
    Disability Team
  • 1-817-786-3778
    Web Accessibility

Business Customer Service:

  • 1-800-457-7072
    Business Extra Programm

Cargo:

  • 1-800-227-4622
    English
  • 1-817-786-4291
    International

General Info:

  • 1-817-963-1234

Headquarters:

  • 1-682-278-9000

Investors/ Franchising:

  • 1-682-278-0999

Jobs/ Career:

  • 1-866-872-3945
    Talent Services

Sales/ Reservations:

  • 1-800-221-2255
    Group and Meeting Reservations
  • 1-800-756-8613
    Reservation and Ticket Changes (French)
  • 1-800-237-0027
    Reservation and Ticket Changes (Japanese)
  • 1-800-492-8095
    Reservation and Ticket Changes (Mandarin Chinese)
  • 1-866-824-8717
    Reservation and Ticket Changes (Portuguese)
  • 1-800-633-3711
    Reservation and Ticket Changes (Spanish)
  • +6 129 101 1948
    Australia
  • +431 360 277 3960
    Austria
  • +327 030 0300
    Belgium
  • +553 004 5000
    Brazil
  • +86 400 818 7333
    China
  • +458 233 2895
    Denmark
  • +35 898 171 0443
    Finland
  • +3 382 198 0999
    France
  • +49 695 899 6485
    Germany
  • +30 211 181 3884
    Greece
  • +8 523 057 9197
    Hong Kong
  • +91 124 601 4200
    India
  • +62 656 349 8444
    Indonesia
  • +35 381 871 0299
    Ireland
  • +39 023 859 1485
    Italy
  • +8 134 333 7675
    Japan
  • +6 032 053 5120
    Malaysia
  • +31 900 040 1666
    Netherlands
  • +649 308 4014
    New Zealand
  • +478 156 2022
    Norway
  • +966 800 850 0685
    Saudi Arabia
  • +656 349 8444
    Singapore
  • +2 711 844 6067
    South Africa
  • +8 226 438 9008
    South Korea
  • +3 491 215 8999
    Spain
  • +4 677 120 0666
    Sweden
  • +4 184 828 9289
    Switzerland
  • +9718 000 330 5924
    United Arab Emirates

Technical Support:

  • 1-800-222-2377
    US/Canada
  • +44 207 660 2300
    United Kingdom
  • +44 844 369 9899
    United Kingdom

Business Customer Service:

business.extra@aa.com
Business Extra

Cargo:

cargo.customerrelations@aa.com

Customer Service:

airpass@aa.com
AirPass
aa.mobile@aa.com
App
community.relations@aa.com
Community Relations
aa.it.security@aa.com
Security
supplierdiversity@aa.com
Supplier Diversity Team

Discounts/ Rewards/ Cashback:

giftcards@aa.com
Gift Cards

General Info:

info@crsmithmuseum.org
CR Smith Museum

Investors/ Franchising:

investor.relations@aa.com

Jobs/ Career:

talent.services@aa.com
Talent Services

Sales/ Reservations:

aagmt.internet@aa.com
Group and Meeting Reservations
privacy@aa.com
Privacy Inquiries
mediarelations@aa.com

American Airlines Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular American Airlines Phone Number
1 (800) 882-8880
Average Hold Time
00:06:11
Average Calls duration
5 minutes
Most Popular American Airlines Email Address
business.extra@aa.com
American Airlines Live Agent Availability
14% of callers successfully reach a real person
Issue Resolution Rate
Low (13% reported full resolution)
View full overview

American Airlines FAQs

Contacts

Sometimes issues with tickets or flight cancellations can cause inconvenience. That’s why the American Airlines customer service provides customer support over the phone, so that your questions can be quickly resolved. Before calling (you can find all the numbers on the company's website), please think about the cause of your issue to call the number of the required department.

You can reach American Airlines customer service regarding reservation and ticket changes at (800) 433-7300 for further information. If assistance is needed in Spanish, you may dial (800) 633-3711.

You may contact the Meeting Services Desk at (800) 433-1790, from 7:00 a.m. to 10:30 p.m. (CT) from Mondays to Fridays and from 7:00 a.m. to 8:00 p.m. (CT) on Saturdays and Sundays.

For your baggage file locator please call this customer service number: +1 (800) 535-5225. American Airlines baggage customer service desk is available 24/7.

If you want to contact American Airlines via email please fill out the form through the contact us page on the website.

You will have to select a topic and subject of your query and if FAQs will not be able to answer your question you will be redirected to the form. As soon as you provide the company with your contact information an agent will contact you.

You may always contact the American Airlines data protection officer, at privacy@aa.com.

If you have other questions, comments or concerns about gift cards, please contact giftcards@aa.com.

American Airlines actively helps customers through social media, so be sure to get help this way. Please connect with the company support team on social media.

American Airlines has an active Twitter account @AmericanAir, so you can contact the company via DM or by mentioning it in your tweet.

You may also find the company on Facebook. Go to @AmericanAirlines. On Instagram send a DM to @americanair.

You also have the opportunity to reach the American Airlines team through Snapchat: @americanair.

Yes, you can contact the American Airline chat service. This feature is a convenient way for clients to get real-time assistance without needing a phone call. The live chat service is accessible through the official website or mobile app, providing a direct line to customer service representatives who can help resolve issues, answer questions, and provide travel-related support.

To access the American Airlines live chat, navigate to the website or the mobile app, look for the "Contact Us" or "Help" section, and select the chat option. Remember that chat availability may vary, and during peak times, there may be a wait to connect with an agent.

Working Hours & Locations

The American Airlines corporate office is located at the following address: 1 Skyview Drive, Fort Worth, TX 76155, United States. This location is the central hub for corporate operations, where executive leadership is based and strategic decisions are made.

For clients looking to engage with the corporate team for matters beyond regular customer service inquiries, such as business proposals or legal issues, correspondence can be directed to this address. However, for more immediate customer service needs, it is recommended to use the dedicated customer service channels provided by American Airlines.

American Airlines offers 24-hour customer care to ensure travelers can receive assistance anytime, day or night. The customer service American Airlines provides is designed to meet the needs of passengers regardless of the time zone or location.

For those requiring immediate assistance, customer care can be reached at (800) 433-7300 for US clients. Whether you have a question about a flight, need to make changes to a reservation, or are experiencing difficulties during travel, the customer care team is available around the clock to offer support.

Account, Refund & Others

If you need to find your ticket number, check your email. It should have come to you as a unique 13-digit number when you booked your trip. You can also check your credit card statement.

You can use American Airlines miles in various ways: to book a flight or hotel, rent a car, and much more. Just follow “Plan travel” in the top menu of the company’s official website, click “Book with miles”, choose an option you are interested in, and follow the prompts.

According to the American Airlines baggage policy, you have to pay for bags. If you plan to travel within/between the USA, Puerto Rico, and the Verging Islands, the 1st checked bag costs $40 ($35 in the case if you pay online), and the second checked bag costs $45.
If you purchased a ticket on an American Airlines flight to/from Canada, Central America, Guyana, Mexico, or the Caribbean, the 1st checked baggage fee is $35 and the 2nd checked bag fee is $45.

A major airline in the United States, American Airlines is owned by American Airlines Group Inc., a publicly traded company listed on the NASDAQ stock exchange under the ticker symbol AAL.

If you have changed your plans, cancel your American Airlines flight after you log in to your account or find your trip with your confirmation code. Navigate to the menu, click “Cancel trip”, confirm the cancellation by following “Cancel trip”, and check your email where your trip cancellation information should come.

If you bought the ticket through American Airlines, you can request a refund by filling out a special form. To find it, click on “Receipts and refunds” at the bottom of the official company site, and follow the “Request a refund” hyperlink in the “Refunds (request or status check) block.

You can earn American Airlines points, known as AAdvantage miles, through various methods: when you make purchases, rent a car, discover a unique experience, and much more. Just follow “AAdvantage” in the top menu of the company’s site, click on “Earn miles”, choose the option you are interested in, and go to its separate page by clicking on the appropriate hyperlink.

PissedConsumer Club

Contact Information

American Airlines Website:

American Airlines Help Center:

Corporate Office Address:

American Airlines, Inc.
1 Skyview Dr.
Fort Worth, Texas 76155
United States

Other Info (opening hours):

Mailing Addresses:

P.O. Box 619616

DFW Airport, TX 75261-9616


Attn: Passenger Refunds

4000 E. Sky Harbor Blvd.

Phoenix, AZ 85034

More contact details

How Customers Rate American Airlines Support?

4.4 / 5
Good

Based on 23.7K calls to American Airlines customer support through PissedConsumer.com and 57 survey responses.

Total Calls
23.7K
Avg Call Duration
06:01
Issues Resolved
13%

Why Customers Call American Airlines?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 37%
  • Request for Information 20%
  • Return/ Replace 12%
  • Activation/ Cancellation 7%
  • Product/ Service 7%
  • Payments and Charges 4%
  • Shipping and Delivery 4%
  • Refund 3%
  • Booking and Reservation Issues 2%
  • Account 2%
  • Staff <1%
  • Cards <1%
  • Website/ Application <1%
  • Employment <1%
  • Claims & Legal Issues <1%
  • Phone & Devices <1%
  • Streaming Services <1%
  • Fraud & Security Issues <1%
  • Payments & Transfers <1%

Customer Inquiries & Issues

37%
  • "Make reservation using miles"
  • "Cost of fly"
  • "For Booking"

Request for Information

20%
  • "Information"
  • "Question for live person on assistance for a wheelchair bound traveler"
  • "Get information"

Return/ Replace

12%
  • "Seat assignment is not correct"
  • "Change flight"
  • "Flight change"

Activation/ Cancellation

7%
  • "Cancelled flight"
  • "Canceled flight"
  • "Flight was just cancelled"

Product/ Service

7%
  • "Damaged bags"
  • "Ticket purchase."
  • "To book a flight"

Payments and Charges

4%
  • "Bag fee"
  • "Prices"
  • "Paid for check bag when booked flight"

Shipping and Delivery

4%
  • "delayed"
  • "delayed flight"
  • "Bag delivery"

Refund

3%
  • "Baggage refund"
  • "Need refund"
  • "Seat refund"

Booking and Reservation Issues

2%
  • "Book a flight"
  • "Réservation"
  • "Luggage"

Account

2%
  • "Problem logging in"
  • "Have 2 different AA accounts which are creating problems accessing my flight data"
  • "Deceased advantage member"

Staff

<1%
  • "I need to ask for wheelchair service for my LTFZWF trip"
  • "Customer service"
  • "Service animal"

Cards

<1%
  • "Have AA card but checking in showing it will charge for bags"
  • "Lost card"
  • "American card"

Website/ Application

<1%
  • "Was instructed to call by website"
  • "Trying to get American Airlines app as a guest"
  • "American Airlines application status"

Employment

<1%
  • "1099 form"
  • "Seeking Ramp Visa Job Sponsorship in ***"
  • "For employment"

Claims & Legal Issues

<1%
  • "Claim"
  • "Claims"

Phone & Devices

<1%
  • "Lost phone"

Streaming Services

<1%
  • "To see what is the side to carry a tv"
  • "To bring a TV"
  • "Make a resetvation"

Fraud & Security Issues

<1%
  • "Security"

Payments & Transfers

<1%
  • "Wallet"

Compare American Airlines Customer Service To

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United Airlines
United Airlines Customer Service
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4.3 out of 5

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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