Contact Information

American Airlines Phone Numbers

Toll-Free Number:

  • (800) 433-7300 English

Aadvantage:

  • (800) 882-8880

Automated Flight Information:

  • (800) 223-5436

Baggage Delays:

  • (800) 535-5225

Business Extra Programm:

  • (800) 457-7072

Headquarters:

  • (817) 963-1234

Meeting Services Desk:

  • (800) 433-1790

Reservation And Ticket Changes:

  • (800) 433-7300 English
  • (800) 237-0027 Japanese
  • (800) 492-8095 Mandarin Chinese
  • (866) 824-8717 Portuguese, 6 a.m. – 7 p.m.
  • (800) 633-3711 Spanish
Write review

does not support this feature.

Currently you can call only US numbers.

Corporate Office Address:

American Airlines, Inc.
4333 Amon Carter Boulevard
Fort Worth, Texas 76155
United States

Other Info:

Overnight Mail
American Airlines Customer Relations
4255 Amon Carter Blvd. MD 2400
Fort Worth, TX 76155-2603

Help in Social Networks:

Summary of American Airlines Customer Service Calls

51 TOTAL
CALLS
10% SUCCESSFUL
CONNECTIONS
07:52 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact American Airlines to Ask about:

Request for Information Question:

  • “Flight question”
  • “Question about flight”
  • “Airline saftey concern”

Staff Question:

  • “Customer service” , Review # 1642616
  • “Customet service” , Review #1641085

Product/ Service Question:

  • “Book a flight”

Return/ Replace Question:

  • “Change flight”

Refund Question:

  • “Refund seat purchase”

Other Question:

  • “Reservations w points”
  • “Advantage sign up help”
  • “Arruvals”

American Airlines Rating Stats

1.6 out of 5 stars
based on 322 reviews
See all 738 reviews

Rating trend

About

American Airlines FAQ
Please enable JavaScript to fully experience this site. www.aa.com will redirect The User to the home page of the country / region site The User of Website choose. The company is dedicated to providing a positive travel experience for all customers. For hearing or speech impaired assistance dial 711 to be connected through the National Relay Service. See what American Airlines have to offer. Purchase a vacation package at AAVacations.com including air, hotel, rental car, activities and more. Make individual bookings for air, car, hotel and activities. The User can use AAdvantage miles to purchase hotel stays and rental cars. The Client of American Airlines can also use AAdvantage miles to purchase vacation packages. The User of Website can cancel The Client's reservation online. Cancellation penalties will not apply to car rentals. From the Cars home page, select the American Airlines's' Cars tab at the top of the page.
Top American Airlines Services

Flight, Customer Care, Flight Attendant

Top American Airlines Products

Aadvantage Reward Card, Reward Card

American Airlines Pros and Cons

Pros: Finally getting home, Worse customer service at any level, Timely flight, Pricing and available flights, Miles

Cons: Customer service, Customer relations, Delay after delay, Rude attendant, No respect for passengers

Summary

American Airlines is the world’s biggest airline, and is a founding member of the oneworld alliance. American flies nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries, with U.S hubs at Dallas/Fort Worth, Chicago O’Hare, Miami, Charlotte, Los Angeles, Phoenix, Philadelphia, New York JFK and Washington Reagan. The company website is AA.com where you can book tickets, check flight status, careers, vacations and find other information on the airline.

The quote we received from AA Customer Service: "Thank you for flying American. If you need to contact us for assistance after your trip is complete, you can reach our Customer Relations team at bit.ly/AACR1" "

American Airlines reviews and complaints

American Airlines is ranked 84 out of 617 in Transport category

Area Served

USA

Payment Methods

VISAMasterCardDiscover

Edit Description

American Airlines Stats

Filter Reset Filter by range.
  • Day
  • Week
  • Month
Level of detail.

Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

Compare American Airlines to

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Write a review
Do you have something to say about American Airlines? What happened? What can we help you with?
Submit review Don't show this popup