American Airlines Phone Numbers and Emails

Toll-Free Number:

  • (800) 433-7300
    Reservation And Ticket Changes (English)

Customer Service:

  • (800) 882-8880
    Aadvantage
  • (800) 223-5436
    Automated Flight Information
  • (800) 535-5225
    Baggage Delays
  • (800) 677-9555
    Gift Cards
  • (800) 433-1790
    Meeting Services Desk

Accesibility:

  • (817) 786-3778

Business Customer Service:

  • (800) 457-7072
    Business Extra Programm

Complaints/ Feedback:

  • (682) 278-9000

Headquarters:

  • (817) 963-1234

Investors/ Franchasing:

  • (877) 390-3077
    Transfer Agent

Sales/ Reservations:

  • (800) 237-0027
    Reservation And Ticket Changes (Japanese)
  • (800) 492-8095
    Reservation And Ticket Changes (Mandarin Chinese)
  • (866) 824-8717
    Reservation And Ticket Changes (Portuguese, 6 a.m. – 7 p.m.)
  • (800) 633-3711
    Reservation And Ticket Changes (Spanish)

Technical Support:

  • (800) 222-2377
    U.S. and Canada
  • +6 129 101 1948
    Australia
  • +431 360 277 3960
    Austria
  • +327 030 0300
    Belgium
  • +2 299 748 2220
    Benin
  • +2 292 132 2795
    Benin
  • +553 004 5000
    Brazil
  • +86 400 818 7333
    China
  • +5 062 539 7363
    Costa Rica
  • +458 233 2895
    Denmark
  • +2 022 576 4101
    Egypt
  • +35 898 171 0443
    Finland
  • +3 382 198 0999
    France
  • +49 692 999 3234
    Germany
  • +23 330 278 2054
    Ghana
  • +23 330 277 6724
    Ghana
  • +30 211 181 3884
    Greece
  • +8 523 057 9197
    Hong Kong
  • +91 124 256 7222
    India
  • +62 656 349 8444
    Indonesia
  • +35 381 871 0299
    Ireland
  • +9 723 795 2123
    Israel
  • +39 023 859 1485
    Italy
  • +8 134 333 7675
    Japan
  • +6 032 053 5120
    Malaysia
  • +31 900 040 1666
    Netherlands
  • +649 308 4014
    New Zealand
  • +478 156 2022
    Norway
  • +9 251 282 7209
    Pakistan
  • +507 269 6022
    Panama
  • +632 524 8625
    Philippines
  • +4 822 625 3002
    Poland
  • +35 180 820 0958
    Portugal
  • +9 744 499 5736
    Qatar
  • +7 495 641 5121
    Russia
  • +96 611 461 5453
    Saudi Arabia
  • +656 349 8444
    Singapore
  • +2 711 844 6067
    South Africa
  • +8 223 483 3909
    South Korea
  • +3 490 205 4654
    Spain
  • +4 677 120 0666
    Sweden
  • +4 184 828 9289
    Switzerland
  • +88 622 563 1200
    Taiwan
  • +662 634 1030
    Thailand
  • +2 289 134 0274
    Togo
  • +90 212 251 1315
    Turkey
  • +9 712 627 1111
    United Arab Emirates
  • +44 844 369 9899
    United Kingdom

American Airlines Emails:

Business Customer Service
Business Extra, Hong Kong
Discounts/ Rewards/ Cashback
Gift Cards
Investors/ Franchising
Transfer Agent
Media
privacy@aa.com
Privacy Inquiries
More phone numbers and emails Less phone numbers and emails

American Airlines Contact Information

American Airlines Website:

American Airlines Help Center:

Corporate Office Address:

American Airlines, Inc.
4333 Amon Carter Boulevard
Fort Worth, Texas 76155
United States

Other Info (opening hours):

Additional Fax Numbers:

Refunds: +1480-693-2759 (International)


Privacy Inquiries

American Airlines

c/o Privacy Office

1 Skyview Drive, MD 8B503

Fort Worth, TX 76155 USA


Overnight Mail

American Airlines Customer Relations

4255 Amon Carter Blvd. MD 2400

Fort Worth, TX 76155-2603


Refunds

American Airlines

Attention: Passenger Refunds

4000 E. Sky Harbor Blvd.

Phoenix, AZ 85034

Fax:

+1800-892-3447

Customer Service Rating and Reviews

1.4 / 5
Bad
Dorothy H Neq
Bad experience on flights
2.8

Two days spend in airports became Ill feet swollen (see pics below) customer service was bad Agents bad attitude made Reservations in April or May w/Group to Boston from Aug 1-Aug 5,2022 n our gr...

Tiaree S
Bad experience
1.6

Had the worst experience going and returning from Atlanta. The customer service was terrible passenger calling you out your name using gay terms and other flight attendants did nothing. The commu...

Summary of American Airlines Customer Service Calls

13.8K TOTAL
CALLS
12:12 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call American Airlines Customer Service?

Request for Information Question:

  • “Question about airline credit”
  • “Can I pack a iron truck hitch in my carry on?”
  • “Send me receipt with itinerary number please I want to check in online thanks”

Activation/ Cancellation Question:

  • “Hurricane Ian cancellation”
  • “Flight canceled”
  • “Ticket cancellation with travel insurance”

Return/ Replace Question:

  • “Change a flight”
  • “Change flight”
  • “Flight changed by AA”

Product/ Service Question:

  • “Need to book a flight”
  • “Book ticket”
  • “Buy ticket”

Refund Question:

  • “Refund flight”
  • “Refund of baggage fees”
  • “Refund for baggage”

Payments and Charges Question:

  • “Charged me twice”
  • “Wondering why I was charged”
  • “Overcharged”

Staff Question:

  • “Customer service”
  • “Ask for full wheel services”
  • “Wheeler chair service”

Account Question:

  • “Birthday incorrect on my account”
  • “Can't login to my AA account”
  • “Can not log in”

Shipping and Delivery Question:

  • “See if a flight arrived”
  • “Back last scanned in London when I arrived in bilboa”
  • “I will fly on sep 15 to MAdrid from Miami Airport, and I want to know by what door do I to get the proper counter to check-in??”

Cards Question:

  • “Info re my ASdvantage credit card”
  • “Book flight and credit card”
  • “Cuba landing card”

Employment Question:

  • “Jobs”
  • “Applying. Job”
  • “Trying to find a job”

Website/ Application Question:

  • “Website not working”
  • “App not working”
  • “Needed a covid testing site for american airlines traveling international”

Other Question:

  • “Appears I was booked for an additional flight from Phoenix to Ontario”
  • “Lost luggage 3 days”
  • “What time is my flight tomorrow?”

About

American Airlines Privacy Policy
To read more: https://www.aa.com/i18n/customer-service/support/legal-privacy-copyright.jsp?anchorEvent=false&from=footer
American Airlines FAQ
Please enable JavaScript to fully experience this site. www.aa.com will redirect The User to the home page of the country / region site The User of Website choose. The company is dedicated to providing a positive travel experience for all customers. For hearing or speech impaired assistance dial 711 to be connected through the National Relay Service. See what American Airlines have to offer. Purchase a vacation package at AAVacations.com including air, hotel, rental car, activities and more. Make individual bookings for air, car, hotel and activities. The User can use AAdvantage miles to purchase hotel stays and rental cars. The Client of American Airlines can also use AAdvantage miles to purchase vacation packages. The User of Website can cancel The Client's reservation online. Cancellation penalties will not apply to car rentals. From the Cars home page, select the American Airlines's' Cars tab at the top of the page.
To read more: https://www.aa.com/i18n/customer-service/faqs/faqs.jsp?anchorEvent=false&from=footer
Top American Airlines Services

Flight, Customer Care, Baggage Policy

Top American Airlines Products

Aadvantage Reward Card, Reward Card

American Airlines Pros and Cons

Pros: Worse customer service at any level, No pros, Finally getting home, Customer service, Pricing and available flights

Cons: Poor customer service, Customer relations, No respect for passengers, Delay after delay, Flights delayed or cancelled

Related Companies

Us Airways, American Airlines Cargo, American Airlines Vacations, AmericanAirlines Arena, Envoy Air

Summary

American Airlines is the world’s biggest airline, and is a founding member of the oneworld alliance. American flies nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries, with U.S hubs at Dallas/Fort Worth, Chicago O’Hare, Miami, Charlotte, Los Angeles, Phoenix, Philadelphia, New York JFK and Washington Reagan. The company website is AA.com where you can book tickets, check flight status, careers, vacations and find other information on the airline.

The quote we received from AA Customer Service: "Thank you for flying American. If you need to contact us for assistance after your trip is complete, you can reach our Customer Relations team at bit.ly/AACR1" "

American Airlines reviews and complaints

American Airlines is ranked 67 out of 257 in Airlines and Air Transport category

Area Served

USA, Worldwide

Payment Methods

VISAMasterCardDiscoverAmerican Express

Compare American Airlines To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Delta Airlines
2036 reviews
1.9
United Airlines
1263 reviews
1.7
Southwest Airlines
710 reviews
2.2
Write a review
Do you have something to say about American Airlines? What happened? What can we help you with?
Submit review Don't show this popup