Contact Information

American Airlines Phone Numbers

Toll-Free Number:

  • (800) 433-7300 English

Aadvantage:

  • (800) 882-8880

Automated Flight Information:

  • (800) 223-5436

Baggage Delays:

  • (800) 535-5225

Business Extra Programm:

  • (800) 457-7072

Headquarters:

  • (817) 963-1234

Meeting Services Desk:

  • (800) 433-1790

Reservation And Ticket Changes:

  • (800) 433-7300 English
  • (800) 237-0027 Japanese
  • (800) 492-8095 Mandarin Chinese
  • (866) 824-8717 Portuguese, 6 a.m. – 7 p.m.
  • (800) 633-3711 Spanish
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Corporate Office Address:

American Airlines, Inc.
4333 Amon Carter Boulevard
Fort Worth, Texas 76155
United States

Other Info:

Overnight Mail
American Airlines Customer Relations
4255 Amon Carter Blvd. MD 2400
Fort Worth, TX 76155-2603

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Summary of American Airlines Customer Service Calls

557 TOTAL
CALLS
1% SUCCESSFUL
CONNECTIONS
11:50 AVG CALL
DURATION
19% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact American Airlines to Ask about:

Request for Information Question:

  • “Question about flight”
  • “Checking on flights schedule” , Review # 1773997
  • “Check my rewards miles”

Return/ Replace Question:

  • “Change flight”
  • “Flight change”
  • “To change a flight”

Product/ Service Question:

  • “Flight delayed and missi connection”
  • “Book a flight”
  • “Need to make a reservation. Need translator for African women”

Activation/ Cancellation Question:

  • “Cancel ticket”
  • “Cancel flight”
  • “Cancelled flight”

Staff Question:

  • “Am trying to get to customer service”
  • “Rude customer service agent”
  • “Customer service” , Review # 1743316

Refund Question:

  • “Refund”
  • “I want to use a refund from a earlier flight this year and book a new flight with it.”
  • “Refund for baggage”

Account Question:

  • “Account locked”
  • “Account”
  • “I can't log in”

Payments and Charges Question:

  • “Over charged on flight”
  • “Check prices for military discount”

Employment Question:

  • “Employment”

Cards Question:

  • “American Airlines AAdvantage Aviator Red Credit Card offered on flight and would now like to sign up”

Website/ Application Question:

  • “App not working”

Shipping and Delivery Question:

  • “Stand bye didn't get on my connecting flights”

Other Question:

  • “Missing flight”
  • “Complaint filed”
  • “Time”

American Airlines Rating Stats

1.6 out of 5 stars
based on 340 reviews
See all 789 reviews

Rating trend

About

American Airlines Privacy Policy
To read more: https://www.aa.com/i18n/customer-service/support/legal-privacy-copyright.jsp?anchorEvent=false&from=footer
American Airlines FAQ
Please enable JavaScript to fully experience this site. www.aa.com will redirect The User to the home page of the country / region site The User of Website choose. The company is dedicated to providing a positive travel experience for all customers. For hearing or speech impaired assistance dial 711 to be connected through the National Relay Service. See what American Airlines have to offer. Purchase a vacation package at AAVacations.com including air, hotel, rental car, activities and more. Make individual bookings for air, car, hotel and activities. The User can use AAdvantage miles to purchase hotel stays and rental cars. The Client of American Airlines can also use AAdvantage miles to purchase vacation packages. The User of Website can cancel The Client's reservation online. Cancellation penalties will not apply to car rentals. From the Cars home page, select the American Airlines's' Cars tab at the top of the page.
To read more: https://www.aa.com/i18n/customer-service/faqs/faqs.jsp?anchorEvent=false&from=footer
Top American Airlines Services

Flight, Customer Care, Flight Attendant

Top American Airlines Products

Aadvantage Reward Card, Reward Card

American Airlines Pros and Cons

Pros: Finally getting home, Worse customer service at any level, Pricing and available flights, Timely flight, Miles

Cons: Poor customer service, Customer relations, Delay after delay, Rude staff, Rude attendant

Summary

American Airlines is the world’s biggest airline, and is a founding member of the oneworld alliance. American flies nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries, with U.S hubs at Dallas/Fort Worth, Chicago O’Hare, Miami, Charlotte, Los Angeles, Phoenix, Philadelphia, New York JFK and Washington Reagan. The company website is AA.com where you can book tickets, check flight status, careers, vacations and find other information on the airline.

The quote we received from AA Customer Service: "Thank you for flying American. If you need to contact us for assistance after your trip is complete, you can reach our Customer Relations team at bit.ly/AACR1" "

American Airlines reviews and complaints

American Airlines is ranked 85 out of 576 in Transport category

Area Served

USA

Payment Methods

VISAMasterCardDiscover

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American Airlines Stats

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Number of Calls

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