American Airlines Phone Numbers and Emails

Toll-Free Number:

  • (800) 433-7300
    Reservation And Ticket Changes (English)

Customer Service:

  • (800) 882-8880
    Aadvantage
  • (800) 223-5436
    Automated Flight Information
  • (800) 535-5225
    Baggage Delays
  • (800) 677-9555
    Gift Cards
  • (800) 433-1790
    Meeting Services Desk

Accesibility:

  • (817) 786-3778

Business Customer Service:

  • (800) 457-7072
    Business Extra Programm

Complaints/ Feedback:

  • (682) 278-9000

Headquarters:

  • (817) 963-1234

Investors/ Franchasing:

  • (877) 390-3077
    Transfer Agent

Sales/ Reservations:

  • (800) 433-7300
    Reservation And Ticket Changes (English)
  • (800) 237-0027
    Reservation And Ticket Changes (Japanese)
  • (800) 492-8095
    Reservation And Ticket Changes (Mandarin Chinese)
  • (866) 824-8717
    Reservation And Ticket Changes (Portuguese, 6 a.m. – 7 p.m.)
  • (800) 633-3711
    Reservation And Ticket Changes (Spanish)

Technical Support:

  • (800) 222-2377
    U.S. and Canada
  • +6 129 101 1948
    Australia
  • +431 360 277 3960
    Austria
  • +327 030 0300
    Belgium
  • +2 299 748 2220
    Benin
  • +2 292 132 2795
    Benin
  • +553 004 5000
    Brazil
  • +86 400 818 7333
    China
  • +5 062 539 7363
    Costa Rica
  • +458 233 2895
    Denmark
  • +2 022 576 4101
    Egypt
  • +35 898 171 0443
    Finland
  • +3 382 198 0999
    France
  • +49 692 999 3234
    Germany
  • +23 330 278 2054
    Ghana
  • +23 330 277 6724
    Ghana
  • +30 211 181 3884
    Greece
  • +8 523 057 9197
    Hong Kong
  • +91 124 256 7222
    India
  • +62 656 349 8444
    Indonesia
  • +35 381 871 0299
    Ireland
  • +9 723 795 2123
    Israel
  • +39 023 859 1485
    Italy
  • +8 134 333 7675
    Japan
  • +6 032 053 5120
    Malaysia
  • +31 900 040 1666
    Netherlands
  • +649 308 4014
    New Zealand
  • +478 156 2022
    Norway
  • +9 251 282 7209
    Pakistan
  • +507 269 6022
    Panama
  • +632 524 8625
    Philippines
  • +4 822 625 3002
    Poland
  • +35 180 820 0958
    Portugal
  • +9 744 499 5736
    Qatar
  • +7 495 641 5121
    Russia
  • +96 611 461 5453
    Saudi Arabia
  • +656 349 8444
    Singapore
  • +2 711 844 6067
    South Africa
  • +8 223 483 3909
    South Korea
  • +3 490 205 4654
    Spain
  • +4 677 120 0666
    Sweden
  • +4 184 828 9289
    Switzerland
  • +88 622 563 1200
    Taiwan
  • +662 634 1030
    Thailand
  • +2 289 134 0274
    Togo
  • +90 212 251 1315
    Turkey
  • +9 712 627 1111
    United Arab Emirates
  • +44 844 369 9899
    United Kingdom

American Airlines Emails:

Business Customer Service
Business Extra, Hong Kong
Discounts/ Rewards/ Cashback
Gift Cards
Investors/ Franchising
Transfer Agent
privacy@aa.com
Privacy Inquiries
Media
More phone numbers and emails Less phone numbers and emails

American Airlines Contact Information

American Airlines Website:

American Airlines Online Chat:

Corporate Office Address:

American Airlines, Inc.
4333 Amon Carter Boulevard
Fort Worth, Texas 76155
United States

Other Info (opening hours):

Additional Fax Numbers:

Refunds: +1480-693-2759 (International)


Privacy Inquiries

American Airlines

c/o Privacy Office

1 Skyview Drive, MD 8B503

Fort Worth, TX 76155 USA


Overnight Mail

American Airlines Customer Relations

4255 Amon Carter Blvd. MD 2400

Fort Worth, TX 76155-2603


Refunds

American Airlines

Attention: Passenger Refunds

4000 E. Sky Harbor Blvd.

Phoenix, AZ 85034

Fax:

+1800-892-3447
Edit Business Info

American Airlines Rating Based on 577 Reviews

Rating details

1.7
more details
Customer service
Level of Comfort
Exchange, Refund and Cancellation Policy
Product or Service Quality

Rating stats

Rating trend

Summary of American Airlines Customer Service Calls

7.3K TOTAL
CALLS
11:18 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call American Airlines Customer Service?

Request for Information Question:

  • “Confirmation”
  • “I need to know what terminal, and gate”
  • “Complaint about my trip.”

Activation/ Cancellation Question:

  • “Cancellation”
  • “Cancel my flight”
  • “Cancel flight and refund”

Return/ Replace Question:

  • “Change flight”
  • “Flight change”
  • “Need to find my return ticket and itenery”

Product/ Service Question:

  • “Book a flight”
  • “Book a flught”
  • “Book a flight with dog”

Refund Question:

  • “Refund”
  • “Refund flight”
  • “Refunds/ credits”

Payments and Charges Question:

  • “Check prices for military discount”
  • “Check bag charge”
  • “I'm online and want to use my miles AND it wants to charge me $$$. How do I use my miles ??”

Staff Question:

  • “To complain about customer service”
  • “Service dog”
  • “Customer service”

Account Question:

  • “Cant login, and My flight is tomorrow”
  • “Get login unlocked”
  • “Reset password”

Shipping and Delivery Question:

  • “I did not get a seat assigned where I booked my flight”
  • “I did not receive my boarding pass after I checked in”
  • “Did not receive my booking in a email”

Cards Question:

  • “Do I need a test of Covid to fly to Colombia but I already have the card of vacsanations”
  • “I was told.when I made reservations that I could bring a cardboard box as my second piece of luggage as long as it's dimensions and weight fit the luggage standards. I just saw a comment that boxes are not allowed. I am packed for my flight tomorrow”
  • “Need to have my global number on my advantage card”

Employment Question:

  • “Applying. Job”
  • “I need 2 months of check stubs on reriree Steve ullrich 046245”
  • “Employment history”

Website/ Application Question:

  • “App not working”
  • “Needed a covid testing site for american airlines traveling international”
  • “Computer issues with credit application”

Other Question:

  • “Cha he fmight”
  • “Use miles for my daughter”
  • “Want to add checked bags”

About

American Airlines Privacy Policy
To read more: https://www.aa.com/i18n/customer-service/support/legal-privacy-copyright.jsp?anchorEvent=false&from=footer
American Airlines FAQ
Please enable JavaScript to fully experience this site. www.aa.com will redirect The User to the home page of the country / region site The User of Website choose. The company is dedicated to providing a positive travel experience for all customers. For hearing or speech impaired assistance dial 711 to be connected through the National Relay Service. See what American Airlines have to offer. Purchase a vacation package at AAVacations.com including air, hotel, rental car, activities and more. Make individual bookings for air, car, hotel and activities. The User can use AAdvantage miles to purchase hotel stays and rental cars. The Client of American Airlines can also use AAdvantage miles to purchase vacation packages. The User of Website can cancel The Client's reservation online. Cancellation penalties will not apply to car rentals. From the Cars home page, select the American Airlines's' Cars tab at the top of the page.
To read more: https://www.aa.com/i18n/customer-service/faqs/faqs.jsp?anchorEvent=false&from=footer
Top American Airlines Services

Flight, Customer Care, Baggage Policy

Top American Airlines Products

Aadvantage Reward Card, Reward Card

American Airlines Pros and Cons

Pros: Worse customer service at any level, Finally getting home, Customer service, Pricing and available flights, No pros

Cons: Poor customer service, Customer relations, Delay after delay, No respect for passengers, Flights delayed or cancelled

Related Companies

Us Airways, American Airlines Vacations, American Airlines Cargo, AmericanAirlines Arena, Envoy Air

Summary

American Airlines is the world’s biggest airline, and is a founding member of the oneworld alliance. American flies nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries, with U.S hubs at Dallas/Fort Worth, Chicago O’Hare, Miami, Charlotte, Los Angeles, Phoenix, Philadelphia, New York JFK and Washington Reagan. The company website is AA.com where you can book tickets, check flight status, careers, vacations and find other information on the airline.

The quote we received from AA Customer Service: "Thank you for flying American. If you need to contact us for assistance after your trip is complete, you can reach our Customer Relations team at bit.ly/AACR1" "

American Airlines reviews and complaints

American Airlines is ranked 57 out of 211 in Airlines and Air Transport category

Area Served

USA, Worldwide

Payment Methods

VISAMasterCardDiscover

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