American Airlines
Reviews and Complaints
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Verified Reviewer6hr delay !! And you only give me 12 dollar food voucher . Insulting
- Non
- Incompetent reservations staff
Preferred solution: Full refund
Unable to receive credit on airline Case 733055
This past week my entire family together with my 85 yr old mother in law, Giuseppina Cugini, had planned to go to Cancun for a week. The night before the trip, our plans drastically changed because my dad was given 2-5 days left to live (he did by the way pass on Tuesday).
We all cancelled the trip including Giuseppina. For some reason my mother-in-law's ticket was purchased as a non refundable ticket (purely by mistake) Ticket number 00124********. Looks like we will all get our money refunded except her. She is 85, needs assistance and not able to travel alone and may never have that opportunity to travel by air again.
I asked for a refund given the circumstances and was denied. Case ID 733055
User's recommendation: Stay away from American Airlines
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThank you Gilmore for playing me like a ball
Had a flight from Madrid to London on British airways, we spent the night in London and the next day we checked in with American Airlines with in damaged bags but when arrived to Chicago 2 bags were destroyed cracked, dented, and missing wheels Also the item inside were destroyed, it make it clear that these people dont care about our belongings, so I made the report at the counter and I was told to send the claim online. Which I did, later I got an email from AA baggage center saying that they spoke with British airlines and they agree to replace my bags, few weeks passed without answer so I called British airlines to inquire and they so no its AA responsibility and of course I went back to AA and the say that British will pay, they ve been bouncing me back and fourth for at least 4 times, last call I had was the British and I get them because the damage was done on an AA flight but these people been misleading me for 3 months now shame on you American Airlines. And also for the people who plans to travel with them be careful they will treat your bags like crap especially if buy expensive stuff
AA-23AZZOUZI-J09T05 - P20T
- Horrible customer service
Preferred solution: Full refund
User's recommendation: Go with the United no this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelling flights with no notice
- Unreliable
Preferred solution: I am looking to be refunded for the Air France tickets I had to buy.
User's recommendation: Do not book with them, not reliable
I would like to get refund!
Preferred solution: Full refund
I made a claim last night for my missing baggage. . When checking with “where my bagggage”
Preferred solution: Deliver product or service ordered
Canceling a flight
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAA Advantage E-shopping Miles Continuously Short-changed
I am an AA Advantage member and have been a very loyal flying customer with AA for several years. Always fly first class.
To earn miles, I frequently do my online shopping via their AA Advantage e-shopping portal using the correct channel every time.
Each store there offers miles earned through dollars spent. They are CONTINUOUSLY short-changing my miles. I always have to follow up to be sure they provided the just amount due, and more often than not, they fail to do so. For example, Macys offered 5 miles per subtotal dollars amount.
AA shortchanged me 220 miles, only giving me 2 miles per subtotal dollar spent. Another example, Grove Collaborative offered 1,000 miles to join membership upon first purchase. I NEVER saw these miles. I have 2 cases going on with them right now that are unresolved and Grove Collaborative is one.
I take screenshots of each step along the way of my shopping via their portal, including the promised miles Im to be earning per subtotal dollar. I HIGHLY suggest you do the same.
- Do not keep their word
Preferred solution: The 1000 miles owed me for joining Grove Collaborative, the 43 miles owed me for Walmart purchase, and the 1000 bonus miles owed me for the Lululemon purchase on 16 September!
User's recommendation: Follow up EVERY purchase to see if you earned the correct amount of miles!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaints of a flight attendant flight 558 from Newark
- Did have quality customer service until today
- Have the tendency to change fate without advance notice
Preferred solution: Apology
Lied to from staff about credit or getting to my destination after deboarding plane
- Miss information
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaid for seats, didn’t get them. No refund.
- All cons
Preferred solution: An apology, seat money form American and jet blue refunded. Bonus miles for my trouble would be nice, but I’m not counting on it.
User's recommendation: DO NOT FLY. You will get screwed over one way or another last minute and will have to pay for something that was supposed to be included, or pay twice for something.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am beyond disappointed
- Waste of all time and resources
Preferred solution: Full refund
User's recommendation: Absolutely NO
Worst airline on planet
User's recommendation: Negative/ never use them
Did not get my ticket on my refund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
Preferred solution: Nothing!
User's recommendation: Use another airline that has friends front desk agents.
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