American Airlines
Reviews and Complaints
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Verified Reviewer |
Carlsbad, California
Resolved: Update my new phone number
The reviewer tried to contact the company before posting this review.
aa wants to send a verification code to an discontinued ph# and so I am locked out of my AAdvantage account and can not access my personal profile. 180******** doesn't offer any help. need to talk to real person!
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Verified Reviewer |
Bryan, Texas
Delayed bag
- - Bag was never loaded at IAH and delayed to BCN.
- - Reportedly sent to Naples after BCN; cruise left.
- - AA tracking shows no Naples bag; no contact.
Don't give up, no matter how frustrating it can be dealing with different AA staff. No one reads your file, so you are constantly repeating the same info.
We flew to Barcelona for a cruise. Reported bag delayed. Bag eventually sent to BCN. AA uses a third party for reporting delayed bags at BCN, and that company sends me an email telling me when the bag arrived at BCN on 8/5.
They sent the bag on to Naples 8/6 flight VY6504, but the cruise ship had already left. AA tracking system doesn't show the bag in Naples, apparently the company in BCN is unable to update AA bag tracking. Impossible to reach anyone at AA baggage by phone. Only options are to file claims online.
So, I start a chat. The chat person tells me they can find that AA transferred the bag to another airline, which took the bag to Naples, and I have to contact them for the bag. I can't reach Vueling Airlines, that's the VY in flight VY6504, and chat gives me a Vueling bag tag number. Why do I have to call??
AA should call. I have as much chance getting Vueling baggage by phone as I do AA...NONE! I just want AA to get my bag from Naples and get it home to me. This has been since Aug.
2, and it's now Aug. 20. I don't know if the bag is still in Naples or not. I filed an online report for reimbursement of essentials purchased, but didn't even get a confirmation email!
Can't get any response in person or via email from AA, and the chat tells me to call the other airline??? No. I don't want to file lost bag, I'm only entitled to the amount less the essentials I already purchased. There's more $$$ in the bag than the amount remaining.
I'd rather have my bag & contents back!
Just get my bag, AA!! This is YOUR mess!
- Can not get in contact with anyone
- Lack of concern
- Lack of communication
Preferred solution: Deliver product or service ordered
User's recommendation: Learn to pack carry on only
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Verified ReviewerUnthinkable customer service
Family vacation. American Airlines kiosks were all down.
I waited in line for 90 minutes just to get bags checked. I missed an entire day of vacation due to this. They are refusing to do anything for us.
I needed an email from them for my travel insurance to get a partial refund. They refused, ignoring several follow-up emails.
- Awful customer service
Preferred solution: Letter admitting their technology was down so I can get some money back from my travel insurance
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Verified Reviewer |
Palatine, Illinois
Resolved: Missing / taken life saving medication
The reviewer tried to contact the company before posting this review.
i have not been able to download the PIR report. *** customer service; they are the worst customer service ever.
- No pros
Preferred solution: Deliver product or service ordered
User's recommendation: don’t fly american
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Verified ReviewerThe worst air traveling experience we have ever had
- - Morning flight had maintenance issues causing delays.
- - Missed connections led to hotel stays and extra flights totaling about $2,500.
Your best bet is try not to do any business with them. The extra expenses which we incurred was due too mechanical issues with their plan.
Our trip costed us $1500.00 out of our pocket to get us to the second port of call obviously missing our embarkation. They threw us some points and a check for $229.00. It also took three weeks before anyone would even speak to me.
I am going to contact our local TV station. People need to know what they will be dealing with when they travel American Airline.
I had previously booked a flight with American Airline for another trip prior to this terrible experience. I will loose my money if i cancel now. So i have no choice but to fly with them at least one more time.
Needless to say, the connecting flight we were supposed to catch we missed. They put us on another flight which landed in Washington, DC. Then they put us on a flight out of DC to Dallas. The flight to Dallas was held up; we were redirected to Memphis and sat on the tarmac for three hours, of course missing any chance to catch a flight out to our destination of Spokane, Washington.
Long story short, we missed our embarkation which was scheduled for the following day. American Airlines could not even get us to our destination even though we left the day before. We had to pay for an extra hotel night to catch the ship on the second port of call. The whole experience cost us an additional $1,500.
We had to book our own flights on a different airline because American Airlines couldn't even get us to the ship for our second port of call, so we had to book our own flights on a different airline which cost us $1,000 more. We would have missed two days of our cruise. They couldn't help me. No one really seemed to care much.
They booked us on flights then canceled the flights and had us on standby. It was the worst experience we ever had. If you can at all help it, stay away from American Airlines. They cannot even take the time to talk to you on the phone.
It took me a whole month before I could finally speak to a person that would actually give me their name and give me a contact number. After all that was said and done, they chose to give me a check for $229 and flyer miles. Do I really want to use the flyer miles? Would I dare to fly with them again?
Beware, do not do business with that airline. It seems as though they continue to try and give you flyer miles and credits to try to get you to come back, but after such a horrible experience, I really don't know if I can do that.
So what I'm stuck with is a check for $229 and a bill for $1,500 due to their terrible customer relations and their maintenance problems with their planes. I am still considering contacting my local media to make the public aware of such poor service and nonresponsive customer relations.
Preferred solution: Full refund
User's recommendation: Stay away from American Airline
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Verified ReviewerI'm a unhappy customer and I feel something should be done (without having to pay extra
The reviewer tried to contact the company before posting this review.
I first want to file a complaint against the Philadelphia Airport and secondly since I never made it to my destination, and a recent family emergency, I'm wondering if I can change my return flight to a earlier date
User's recommendation: Don't sit around waiting for someone to help you because it's not going to happen
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Verified ReviewerDelayed over 3h flight
The reviewer tried to contact the company before posting this review.
Flight is already delayed over 3 hours. The gates were changed 4 times already, and it is still unknown when and if the flight will take off. This is unacceptable for all customers to go back and forth to the airport.
- Unreliable
Preferred solution: Full refund
User's recommendation: Would rather fly with a different airline.
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Verified Reviewer |
Rochester, New York
I love my travel with AA I just would like my luggage replaced
- - Carry-on damaged en route to Curacao; requests replacement before October.
- - Attempts to resolve on aa.com failed; rep directed to contact this platform.
Honestly I don't know bc all I been getting is the run around
Please reach out and let me know if the bag that was damaged on the way to Curacao is going to be replaced as I have a upcoming trip in October and that was my carry-on which needs to be replaced. I have tried many times to get resolution on aa.com website with no results and was directed by an aa customer service representative to reach out on pissed consumer
Preferred solution: A new piece of carry on luggage to replace mine that got damaged going to Curacao, one of the wheels got smashed in and is no longer able to roll
User's recommendation: Make sure you contact the Airline as soon as there is a problem bc you get no results if you don't
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Verified Reviewer |
Dallas, Texas
American Airlines Phone Number
- - Contact via phone, website, app, or airport desk.
- - Have confirmation number, passenger details, flight number, and travel date ready.
To reach American Airlines customer service, +1 87Seven-TwoSixFour- (OneThreeSixZero)* can provide travel assistance for reservations, flight changes, cancellations, itinerary questions, and other booking concerns. You can also use the American Airlines official website, Help Center, mobile app, or airport service desk for assistance. Keep your confirmation number, passenger details, flight number, and travel date ready when requesting help so your issue can be explained clearly and handled more efficiently.
User's recommendation: American Airlines Phone Number
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Verified ReviewerTravel insurance
The reviewer tried to contact the company before posting this review.
I need traveling insurance for my trip
For delay , canceled ore travel emergency, missing airplane . Let me know if I can
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Verified Reviewer |
Seattle, Washington
Resolved: Good service and support
Company fixed the issue and I have been provided with apology.
how to connect for american air lines service
how do i contact for american air lines
how can i contact for a live agent support
- Good support
- Everthing was good at all
Preferred solution: I like everything there service and after support service everthing was very smooth and efficient manner
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Verified Reviewer |
Phoenix, Arizona
Very disappointed
The reviewer tried to contact the company before posting this review.
You only get 100 words its much too long. I called customer service and they didnt particularly care what I had to say so thank you.
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Verified Reviewer |
Doha, Baladiyat Ad Dawhah
Bag missing
The reviewer tried to contact the company before posting this review.
Hi there. Missing bag number 153767 and I need my beg to be arriving to my final destination to Khartoum
Preferred solution: Deliver product or service ordered
User's recommendation: Bag missing
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Verified Reviewer |
Santa Cruz, California
ALL I WANT IS ABOARDING PASS
The reviewer tried to contact the company before posting this review.
ALL I WANT IS ABOARDING PASS why is this taking so long to get a board pass should not be this difficult . you could do it from thiyour end , rather than all this ***
User's recommendation: right now ZERO THIS IS *** !!!! CALLED AMERICA, AILINS make telephone contact your agent told they would be with me shorty shorty now is 3hours a go
Seattle, Washington
American Airline-Not responsive to well-known November Naples airport closure
The reviewer tried to contact the company before posting this review.
- - I asked AA about the Nov 2026 Naples closure; no official plan yet.
- - No plan; waiting; changes may require canceling and higher rebooking costs.
Have contacted American Airlines about 6-7x, about accommodating my Nov 2026 departure flight out of the Naples airport since the Jul 23 announcement of the closure of the airport for the month of Nov. 2026 due to runway repairs.
I have tried to be proactive to change my flight plans so my trip would go smoothly while I still had time. The agents kept telling me they have no official statement from the airport and to make a voluntary change I would have to cancel the current flight plans and rebook at a greater cost. However, as of Sept. 9, AA still says they have no official plan of action for the closure.
AA tells me to just wait. I found the Pissed Off Consumer website to help me get to an AA customer service phone number to speak with a person. The AA phone number or an AA email address to make complaints or to provide feedback are not available on AA's website--at least I could not find the information. All they have is FAQ's.
the customer service rep spoke with me and gave me the email address to file a complaint about my situation. I am waiting for a response.
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