American Airlines Reviews and Complaints
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2
ISSUES RESOLVED
738
TOTAL REVIEWS
$350K
CLAIMED LOSSES
$1.6K
AVG LOSS
60.2K
PAGE VIEWS
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Ask a Question About American Airlines
Cons
- Poor customer service
- Customer relations
- Delay after delay
Pros
- Finally getting home
- Worse customer service at any level
- Timely flight
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- Latest review first
- Most helpful reviews first
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American Airlines in Dallas, Texas - 4/4 flights delayed in one week trip
1 week domestic trip. 1 hop each way. All 4 flights delayed due to mechanic issues, with one delay causing us to miss a connection and had to stay in a hotel overnight. Both 6am flights delayed...how does that happen on a first domestic flight if the day???
American Airlines in Pearland, Texas - Cancelled flights
In more than one case on a 30 minute flight from Dallas to Houston they cancelled the flight at the last minute due to low passenger count. The next flight they could put me on was 8 hours later. Really? DFW is American's home airport, they couldn't find another plane to put us on until 8 hours later. It's a 40 minute flight for crying out loud. Last time this happened (same flight to Houston) I cancelled and rented a car and drove hom (4 hour drive). Worst airline in the country.
Review
American Airlines - Complaints
We were charged twice for baggage. $40 at the kiosk and $100 at the check baggage area. I’ve spoken to multiple employees who told me that should not have happened but I’d need to get ahold of someone else for the $30 refund.
Review
Service
My husband and i always travel business class and have always found American Airlines the greatest. However on this last flight when they called group 1 to board (our group) we were waiting forever and realized that everyone in different groups were also boarding. When...
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Review
Service
Pros
- Comfortable on time flight
- Timely flight
- Miles
Cons
- Already explained in description
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
American Airlines - Worst service ever
American Airlines delayed our flight(& gave us no reason) Got us here 3hrs late(12am) didn’t give us dinner vouchers. Made us collect our bags and then when we arrived in the morning, you told us we would have to pay again because we didn’t check them in 12hrs in advance.. YOU WERE THE ONES THAT GOT US HERE LATE, SO WE COULDN’T CHECK THEM IN 12hrs PRIOR!! We had to pay another $60 and no one has been able to help us get our money back. I will not be traveling with American Again & they are definitely not 5 star!!!!!! Worst service from any airline I’ve traveled on.
Review
Service
Pros
- Landed safely
Reason of review
Bad quality
Loss
$60
Preferred solution
Full refund
Tags
American Airlines in Houston, Texas - Crushed in freight elevator
The corporate office did not answer.
Review
American Airlines - Crushed in freight elevator
The wheelchair person refused to take me to my vehicle. She made me get out of the wheelchair chair. She pressed the freight elevator. I walked in and the doors crushed me between the shoulders. I couldn’t move. I had to kick the door open using my legs. I’m very sad because my shoulder is in pain and the emotional factor of being crushed between the elevator doors has been an emotional nightmare.
Review
Service
Reason of review
Getting crushed in elevator
Preferred solution
Having pain. Going to the doctor and see what is wrong
American Airlines - Customer service
Cant even get any one
Review
Service
Cons
- Customer care
Reason of review
Poor customer service
Tags
I purchased airline tickets nearly a year in advance and the fleet and seats are constantly changing throughout the year. I selected certain departure times and seats for a specific reason and I frequently have to check my account to be sure nothing has changed. And...
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Review
Service
Cons
- No compensation of any kind
- Delay after delay
- Crew is unfriendly
Reason of review
Reservation time/seats frequently changing prior to actual departure dates.
Preferred solution
Stop changing fleets and seats after a passenger had purchased their tickets
We were told out flight would be delayed for 3:30 hours American flight 1694. At no time while waiting were there any updates provided until when it was time to board at which time we were told the pilot that arrived refused the flight and we were canceled. Although I...
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2 comments
Do you think you are filing a complaint here? Because this is a generic consumer message board.
This is in NO way affiliated with American Airlines. You just gave your phone number out to a bunch of random strangers for no reason.
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Review
Cons
- Flight delays and cancellation
- No respect for passengers
Reason of review
Problem with delivery
Preferred solution
Reimbursement for my car service both wats. An apology and a credit for my inconvenience and upset and the event I am missing that was pre paid
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You have the government to thank for all of the snafu these days. Travelling now is nothing resembling how it used to be.
You're just another suspicious looking cow in the herd now. Another potential criminal. There is a vast bureaucracy which does little but cost money and waste time.
Hurry up and wait ought to be their slogan. The airlines and the rest of us are hostages to excessive government.