American Airlines
Reviews and Complaints

I had some fragile items in my carry-on luggage. That morning, I received an email requesting volunteers to give up their seats.

Observing that there were 21 people on the waitlist, and as my travel plans were flexible, I decided to volunteer. It is worth mentioning that 2000 flights had been canceled the previous day.
As a volunteer, I was among the last to board the plane when it was determined my seat was not needed. At the gate, the agent informed me that my bag required checking. I explained that I had fragile items and did not want it checked.

However, he abruptly insisted. I asked for it to be marked as fragile, but he refused and grabbed my bag.
Upon retrieving my suitcase after the flight, I discovered a broken item inside, my Technivorm Moccamaster coffee maker. I went to the baggage office, where a woman named NJardos was quite rude and instructed me to file the claim online at home.
Returning home, I got online and learned quickly that incident reports needed to be filed at the airport within 24 hours of the flight. I contacted customer service and expressed my dissatisfaction.

After sharing my experience with a considerate agent, I was subsequently transferred to the baggage claim department. Another amiable agent listened to my story and informed me that, since my bag was not damaged, an incident report could not be filed. As a final option, I was advised to email central.baggage@***.com to describe my situation. I concluded the call feeling even more distressed.
I then emailed them about my experience, and a few hours later, I received a call from them.

Unfortunately, this agent was neither helpful nor pleasant. She reiterated that, due to the absence of damage to the bag, they would not be taking any action.
This is quite disheartening and seems rather unjust.

I did not want to check my bag, aware of the potential for rough handling. I find it difficult to accept that they are unwilling to offer any assistance at all.

I was on a flight from ORD to CLE yesterday. I checked in online and got my boarding pass on my phone.

My seat was assigned to me as 8F. When boarding, I scanned my phone, and the agent said, 'Have a safe trip.' I proceeded to my seat and settled in. Suddenly, a flight attendant said that someone else had that seat! I said no, I was assigned this seat and was boarded to it.

She asked to see my boarding pass; I dialed it through my AA app, and it disappeared! There is no seat number where it is supposed to be displayed on the app! It showed -- The attendant claimed that I didn't have a seat assigned. False!

I showed her that a boarding pass could not be issued without a seat assignment. They pulled me out of my seat and seated the other person in my seat. They then told me to sit in 17A.

During the flight, my app magically showed 17A as my seat! I am demanding a full apology and compensation from the airline.

1. En el viaje de ida de Charlotte, NC para Newark, NJ, el vuelo se retrasó casi 3 horas, perdí la renta de mi vehículo porque llegué después de las 2 a.m.

cuando ya estaba todo cerrado. Tuve que hacer una renta nueva más cara en el único rent a car que estaba abierto a las 3 a.m.

2. En el vuelo de regreso perdí la conexión en Charlotte de nuevo, supuestamente por mal tiempo, aunque hubo un retraso porque vi el cuerpo de un policía en el vuelo y fue todo un protocolo abordar.

Tuve que tomar un hotel extra en Charlotte, el cual lo pagué de mi dinero y tuve que pagar comida porque el vuelo fue hasta el próximo día. AA no se hizo cargo de mi estadía cuando ellos atrasaron el vuelo.

Avoid American Airlines if you value your time, money, or basic customer service. Our flight was canceled with almost no warning, and we were left stranded for over 24 hours.

I stood in line multiple times at the airport and spent over six hours on the phone trying to get rebookedtransferred repeatedly, placed on hold, and disconnected more than once. There was no real help or accountability from anyone at American.

To make matters worse, the email I received after filing a complaint was a generic, copy-paste responsethe exact same one I got after a previous delay months ago. Clearly, no one is actually reviewing these complaints or taking them seriously.

AA gave us a $12 voucher and lost our bags. No hotel, no toiletries, no real compensation.

Im not turning in receiptsthat doesnt even begin to cover the stress, time wasted, and disruption to our plans.

Every time I fly AA, theres a delay or cancellation. Not once have I left on time.

Ive requested this be escalated to a manager, and I expect a real responsenot another canned message.

Fly another airline. AA has completely lost my trust and my business.

I would like to share my experience on American Airlines Flight 2161 on February 21, 2025, to Cartagena, seat number 15B. After boarding my flight and settling in my assigned seat, I noticed that the seat didn't feel right.

I was sitting much lower than usual, so I decided to lift the seat cushion and discovered the seat was defective. The straps that support the cushion were not attached, causing the seat cushion to sit on the metal frame which was very uncomfortable. I asked the flight attendant if there were any available seats to change to, but she said no as it was a full flight. During my flight, I had to constantly shift my position because it was very uncomfortable.

I then asked the flight attendant if she had a pillow or blankets to alleviate the discomfort, and she said no. This was the worst flying experience of my life. I have a bulging disc and a herniated disc, and I see a chiropractor when needed. This was a safety concern because if the plane hit any turbulence, my spine and back may have been damaged due to the seat cushion sitting on the metal frame.

The flight attendant did take pictures with her company phone and said she was going to report the damaged seat.

I look forward to your response to confirm that this seat has been repaired, so no one has to endure the discomfort I experienced during the 3-hour flight. I feel I should not have to pay for this flight and I am requesting a refund for my discomfort and the safety concerns that could have been much worse if the plane had experienced turbulence.

When we returned from Spain on June 1st, I discovered that they left my baggage in Madrid! When it arrived to my house on 6/3, it was: dented, the zipper was broken and the plastic covering over the zipper had pulled away!

I spent from 6/3 to 7/9 trying to file a claim for the damaged bag. Every customer service agent I spoke to gave me a different thing I was supposed to do. I made 24 calls and was on the phone for over 3 hours! Once I got the claim form completed, it was DENIED because TOO MUCH TIME HAD ELAPSED!!!

It's certainly not for lack of trying. I was only trying to get reimbursed for $75.41!!

How to Cancel or Change Your American Airlines Flight
If you need to cancel or modify your American Airlines flight, youre not alone! Flight changes are sometimes inevitable, and American Airlines makes the process simple.

For any help, simply dial +1 (87*)*******, and their dedicated team will assist you promptly. This number +1 (87*)******* is your go-to solution for flight cancellations, changes, or inquiries. Anytime you need to address flight concerns, call +1 (87*)******* for professional assistance.
Steps to Cancel or Change Your American Airlines Flight
Visit the Official Website or Mobile App
Log in to your American Airlines account, navigate to the "My Trips" section, and select the flight you want to modify or cancel. For immediate assistance, call +1 (87*)*******.
Understand the Fare Rules
Depending on your ticket type (Basic Economy, Main Cabin, etc.), fees may apply for changes or cancellations.

To clarify any confusion, reach out to +1 (87*)*******.
Contact Customer Support
If you encounter issues online, the fastest way to resolve them is by calling +1 (87*)*******. A live agent will guide you through the process.
Confirm the Changes
Once the changes or cancellation is confirmed, youll receive an email confirmation. Ensure all details are accurate. If not, call +1 (87*)******* for further support.
Frequently Asked Questions (FAQs)
How do I contact American Airlines to change my flight?
The quickest way to contact American Airlines for a flight change is by dialing +1 (87*)*******.

Their representatives are available 24/7 to assist you with any modifications. Always keep your flight details handy when calling +1 (87*)*******.
What is the fastest way to contact American Airlines?
The fastest way to reach American Airlines is through their customer service hotline, +1 (87*)*******. Whether its an urgent change or a simple inquiry, +1 (87*)******* ensures you get the help you need promptly.
Can I change my American Airlines flight free of charge?
American Airlines allows free changes for certain fare types, especially Main Cabin tickets, under specific conditions. For detailed information, call +1 (87*)*******.

Representatives at +1 (87*)******* will confirm if your ticket qualifies for free changes.
Is it easy to reschedule an American Airlines flight?
Yes, rescheduling is straightforward. Log into your account or call +1 (87*)******* to reschedule your flight. The team at +1 (87*)******* will handle all the complexities for you.
Is it better to cancel a flight or change it with American Airlines?
This depends on your travel plans and ticket type. For expert advice, contact +1 (87*)*******.

Agents at +1 (87*)******* will evaluate your situation and guide you accordingly.
Is it cheaper to reschedule an American Airlines flight or cancel?
Rescheduling can often be more economical, especially for refundable tickets. For cost comparisons, speak to a specialist by calling +1 (87*)*******.
Does American Airlines charge to change the date?
American Airlines waives date change fees for most fare types, excluding Basic Economy. For exact details regarding your booking, call +1 (87*)*******.
Does American Airlines automatically rebook if the flight is canceled?
Yes, American Airlines may rebook you on the next available flight. For confirmation or alternate arrangements, contact +1 (87*)*******.
How late can you change an American Airlines flight?
Changes are allowed up to a few hours before departure, depending on your fare rules.

To verify your eligibility, call +1 (87*)*******.
Can I change the date on my American Airlines ticket?
Yes, you can change your ticket date by logging into your account or contacting +1 (87*)*******. A representative at +1 (87*)******* will walk you through the process.
Does American Airlines have 24-hour free cancellation?
Yes, American Airlines offers a 24-hour free cancellation policy for most bookings. For more details, call +1 (87*)*******.
Conclusion
Changing or canceling your American Airlines flight is easy when you know the right steps.

Whether you prefer online options or need immediate help, +1 (87*)******* is your trusted solution. Call +1 (87*)******* today to manage your travel plans effortlessly!