American Airlines
Reviews and Complaints

I made a reservation and don't think it was completed. How do I complete it? I filled in payment info and it did not complete.

Just curious about my flight from *** to ***. I received the information needed. They were friendly and provided me with everything.

They say they have free WiFi for Advantage members. It;s just not true. When you can;t connect, they tell you what to do, and it simply does not work.

Flight for transfer was late due to overbooking. I missed my connecting flight.

They refused to let my family on even though the airplane was still docked at the terminal, and 5 minutes before departure, the AA rep said not to worry; she took care of us and rebooked us on a flight 4 hours later. The only issue was that they were all middle economy seats.

My original seats were together and first class. $11,000 for economy seats, and they were doing me a favor.

I need my miles when I traveled to. I took photos of all my ticket receipts and everything, so could you please process all of the photos I sent to you.

I'm 74 years old. A woman had travel plans for months.

I was denied boarding at [GEOGRAPHIC_DATA] on 5/19.

The ticket lady said there was a problem with my reservation. I need to talk to an agent, not a robot.

It was fine. It was fine until here ...199 symbols.

I have doing these surveys in the first place. Consider the experience good unless otherwise notedn

You guys are not comprehending what I'm asking. The robot is not following through what I'm telling it, what I need to happen.

Flight cancelled till next day. Arriving at [GEOGRAPHIC_DATA] at 10:39 PM on 5/27/26 #721.

Next flight rescheduled to 7:50 AM on 5/28/26 #3320. Will need hotel night of 5/27 in [GEOGRAPHIC_DATA], [GEOGRAPHIC_DATA], at airport.

I was charged for a bag and have Platinum select so bag goes free. I have called [PHONE_NUMBER] three times and got hung up by automated voice twice.

None of the three choices it offers addresses my problem. This is not customer service and there is no way to speak to a human or to resolve this.

Truly horrendous customer service. Their response to my concerns appeared to be AI or maybe a copy-and-paste sentence.

I was trying to change my travel time and was frustrated because I was getting no where doing it myself. I needed human assistance. Im not computer literate so thats the problem.

No more

We are expediting invoice for three flights we just reserved.

AA 1822

We are trying to make a call but no response so far

I can't get help. No one will take my call.

I have precheck but not on my ticket.

Please help me. I've called every number I could find for TSA precheck and American Airlines.

I am upset you have canceled our flight 4 times. Today we have been delayed since 11:30 this morning.

Now we have been delayed again, sending us to another gate.

Every time we were not on standby; we purchased a ticket over a month ago. This is wrong and very unprofessional.