AA feels free to change reservations and split families and have them connect and arrive at different times and they DO NOT CARE!! This is the MO of US AIRWAYS (took over AA last year)
Change at will departure and connecting cities with 2 months before departure on reservations made 6 months ago. Put family members on different NEW flights NO PROBLEM WE ARE AA and customer is last on our priority lisy
NUmber 1 is $ revenue
purchase 1st class tickets 6 mo ago, and now 21/2 months before departure , AA changes the reservation and splits the family into 2 separate , diffrent cities connection and arriving 3 hours later!! WHY probably their executives wanted to use their AAPASS to get to Maui so screw the passengers!!
Reservation ARUSKQ , Boston to Kahului was changed 3 times and we are forced to fly thru PHoenix while reservation MPWDYR was changed and a passenger , daughter , teen, was put on a different departing flight . Her flight would arrive 3 hours before ours and she would ahve to wait in the airpost in Maui for us Shane on you AA !!! LAst flight with you USAIRWAYS(sorry AA) WORST AIRLINE!!!!EVER!!!!!
Product or Service Mentioned: American Airlines Customer Care.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
American Airlines Pros: Worse customer service at any level.
American Airlines Cons: Attendants attitudes.