We were returning from JFK to SD on Tuesday, January 7 with our 2.5 year old daughter on American Airlines. Prior to takeoff, the flight attendants told us that the pilot indicated that we could not use our CARE Airplane Safety Harness during taxi and takeoff.
We informed the flight attendant that we had used the harness on 11 previous flight segments including 5 in the last 2 weeks including an earlier flight that day on AA Flight 101 from LHR to JFK and 4 previous AA flight segments last October. We also told the attendants that our toddler would not remain seated without the harness. She would release her seatbelt and squirm. We also told the attendants the device was FAA approved and that the pilot was not correct. The flight attendant accused me of ‘jumping down my (her) throat’. They let my daughter stay seated with the harness until a few minutes before *** when finally another flight attendant told us the pilot would not *** with the device strapped to the seat.
We had been in transit for over 20 hours, so in desperation my wife held our daughter during takeoff. It’s the only way she’d stay ‘secure’ without the strap.
We believe the flight attendants and pilot are poorly trained, poor in customer service, and endangered our child.
Product or Service Mentioned: American Airlines Flight Attendant.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.