We were suppose to receive our baggage, but it never came to our location. Instead it went to another location in the Caribbean, plus is now still sitting in that other terminal, just sitting there.
Not being put onto the next flight but just sitting there. If you take AA Airlines, never let them put you luggage underneath because AA has dishonest agents and CEO's and baggage handlers. They are common thief's and will steal anything from your suitcase. With no answers just BS and lies.
We want our bags now and are not receiving them. Just lies and more.
Product or Service Mentioned: American Airlines Baggage Policy.
Reason of review: Poor customer service.
Monetary Loss: $1500.
Preferred solution: Let the company propose a solution.
American Airlines Cons: Actions taken, Stolen baggage, Baggage sent to wrong location, Agents not telling truth, Can not be trusted, Baggage handlers are thiefts.