Tempe, Arizona
Not resolved

We were suppose to receive our baggage, but it never came to our location. Instead it went to another location in the Caribbean, plus is now still sitting in that other terminal, just sitting there.

Not being put onto the next flight but just sitting there. If you take AA Airlines, never let them put you luggage underneath because AA has dishonest agents and CEO's and baggage handlers. They are common thief's and will steal anything from your suitcase. With no answers just BS and lies.

We want our bags now and are not receiving them. Just lies and more.

Product or Service Mentioned: American Airlines Baggage Policy.

Reason of review: Poor customer service.

Monetary Loss: $1500.

Preferred solution: Let the company propose a solution.

American Airlines Cons: Actions taken, Stolen baggage, Baggage sent to wrong location, Agents not telling truth, Can not be trusted, Baggage handlers are thiefts.

  • Stolen Baggage
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Or, you know, the baggage was accidentally mis-routed which does happen. You want to call it irresponsible/careless that's fine.

But I think it's jumping the gun to go from a bag at the wrong airport to theft.

If the company wanted to steal your bag why tell you what airport it's at? Sure, you aren't going to fly there and check their story/confront them but they could have just told you "hey it's missing we have no idea where" if they were really so keen on stealing from you.


So then why baggage handlers ask if there is any valuable otmens, yea I kmow about mis ship luggage. But with todays technical services, pretty hard to miss read Phoenix, Az to another country.

No there is no excuse for mis routed luggage, with the scanners and technology this day, either the handlers are *** or can not read. No excuse? Especially when after 20 calls to the airline, no one knows where my baggage is! No one knows where it is at.

So what would you call it? Please don'f insult my intellegence. When someone asks if you have any valuables in a suitcase? Then takes the baggage and then poof in to the black hole.

No excuses anymore for them any more. You pay for them to make sure they don't screw up.

Mis routed, no not like this anymore. This is what service you get when 2 failing companies merge, just more and often now because you have no choice anymore.

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