We are a group of six people. We flew to London.
The tickets were booked a few month prior the flight. The kosher meals were confirmed. We get on the aircraft. They tell us "no kosher meals for you guys." On the way home we had a incident in Heathrow airport.
We came almost two hours before our flight. The airline made sure that we miss our flight. We ask if we could go ahead of the line as they pushed in many people before us or we should miss our flight.
This is not fair. We should get a full refund for this act of the staff in the airport.
Product or Service Mentioned: American Airlines Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $1000.
Preferred solution: Full refund.