State: Arizona City: Phoenix Product: American Airlines Flight 5660 Clear all filters (1 of 1 reviews match)
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1.5
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June 19, 1016: American Airlines. We completely, totally understand the reason why some regional flights were cancelled due to heat at the Phoenix Sky Harbor Airport: Safety first. We sat with a Tucson air traffic controller who educated us about atmosphere, heat,...
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1 comment
Anonymous
#1175626

Americans Customer service is BAD! I sense that there is an ongoing feud between AA and the federal government and AA is taking it out on their customers.

I contacted the US dept of Transportation and had a response from AA the next day.

But AA still would offer no compensation. I also file a complaint with several consumer advocacy groups.

www.flyersrights.org being one of many.

There is current legislation being proposed that will address AA's poor customer service.

Review
#868707 Review #868707 is a subjective opinion of poster.
Service
American Airlines Flight 5660
Cons
  • Incompetant staff at counters
  • Inconsiderate treatment
Reason of review
Poor customer service
Tags
  • Delays

Contact American Airlines Customer Service

Mailing Address:
American Airlines, Inc.
4333 Amon Carter Boulevard
Fort Worth, Texas 76155
United States
Phone:
(800) 433-7300
All American Airlines Contacts