Washington, District Of Columbia

Second time AA has jammed unauthorized baggage fees FOR CARRY-ON LUGGAGE at the gate at Dulles. Guy next to me had the same carry on travel size - they let him through no problem. You can't go back through security and they know that they can pull this stunt at the gate - because they know you have to get on the flight!

The ground agent in LA said that what they did to me was not correct and told me to contact customer service. Customer service did nothing.

THESE PEOPLE DESERVE TO BE IN BANKRUPTCY and they deserve to lose their jobs/pensions for stealing from customers.

Product or Service Mentioned: American Airlines Flight.

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In Miami flight 551 Mia to phl. Agebts in the counter assigned seats to a d2 ahead of multiple d1s waiting for seat assignment. The number to call to report was not helpful at all.

John N

You just got a gate agent who made a mistake. You should have gotten her name and made a specific complaint about her. People make mistakes you know.

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