Second time AA has jammed unauthorized baggage fees FOR CARRY-ON LUGGAGE at the gate at Dulles. Guy next to me had the same carry on travel size - they let him through no problem. You can't go back through security and they know that they can pull this stunt at the gate - because they know you have to get on the flight!
The ground agent in LA said that what they did to me was not correct and told me to contact customer service. Customer service did nothing.
THESE PEOPLE DESERVE TO BE IN BANKRUPTCY and they deserve to lose their jobs/pensions for stealing from customers.
Product or Service Mentioned: American Airlines Flight.