My mother is 70 year old with disabilities including bad back and neck and bone disease that easily fractures. She had a business class airline ticket (over $4,000) to travel internationally on AA.
but when she tried to check in her heavy baggage (70lbs each!) the *** AA lady told her she cannot check them all the way as she was connecting in chicago. her excuse was that there isn't enough time between flights. WHAT? she had 2 hours which is plenty of time but she said she actually had 1:55 so she's off my a whole 5 mins, WOW cry me a river!?.
she did not even offer to help my mother in chicago to transfer her heavy bags across terminals and trains as that was her only option, and she just stood there behind the counter dumbfounded like a *** little girl shaking her head and looking at my old mom and saying there is nothing i can do. really AA? nothing? what a sad excuse for an airline and a dumb lady that needs to be fired from this job.
that's just bad customer service and irresponsible behaviour from a rep that her sole job is to assist passengers to fly safely. They didn't even care when i sent their corporate people complaint about this... i will just never fly this poor excuse for an airline as i've had my share of troubles with them including sudden cancellations, unattentive personnel and just overall rude and uncaring culture.
pathetic! heed the warning and skip that line!
Product or Service Mentioned: American Airlines Baggage Policy.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
American Airlines Cons: Bad service for the disabled, Poor customer service, Customer relations.