American Airlines - Review about American Airline Flight
1 of 342 American Airlines Reviews
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American Airlines is the most dysfunctional and disorganized organization I have ever experienced. I posted this review last night while sitting in the Miami International Airport. But was so upset I needed to come back and correct the seri mistakes as well as provide an update on the continuing nightmare. I honestly don't think you could make this up if you tried.
The organization is literally a train wreck waiting to happen. My family and I arrived on and international flight to Miami from Panama on December 27 at 5:30 PM. Our next flight out was scheduled to depart Miami at 9:49 PM. From gate D3.
When I arrived at the gate at approximately 7 PM requested seat assignments and the American airlines attendant she told us to have a seat and wait for the plane to arrive before the seat assignments would be given. After waiting at gate D3 for about 60 min. She turn off the monitor and promptly left the gate without any announcement to the passengers waiting. After waiting for sometime I began to get concerned that there was nothing posted so I proceeded to the desk And was told that the gate had been moved to gate D16.
We rushed off to gate D16, went to the attendant to verify we were at the correct gate and waited for another period of time. After another wait we were told that the gate had been moved Back to gate D3. We rushed off to be gate D3 and waited for sometime only to have another announcement that the gate only to be told that the gate had now been moved to gate D6.
When we arrived at gate D6 the gate was so disorganized that several extremely angry passengers missed the previous departing flight because there was no announcement of the gate change for that flight. At approximately 9:30 PM The attendant announced that the flight was delayed and would be landing at 10 PM. At 10 PM the attendant announced that the plan had arrived and boarding would began as soon as passengers were unloaded and the plane cleaned. Shortly after the attendant announce that the plane would not be boarding because there were no pilots to fly the plane and they would not arrive until 11 PM. We finally departed around 11:30 PM and arrived at RDU around 1:30 AM only to find that 2 of our bags were not on the plan (one of containing my medication). I then waited in line for an hour to make the report because there were so many lost bags and told that the bags would arrive on the 11 AM flight. It is not 4:00 PM and still waiting… I just performed an on-line status check only to see that only one of the bags was shipped this morning. (absolutely unbelievable)
This is a horrible nightmare of an airline organization.
I have had several bad experiences with American but this is absolutely without a doubt the worst I have ever had the experience of flying and, in future, will fly absolutely any other airline, if there are other options before ever choosing American again. A positive or incident free experience is a very rare exception to this organization
Product or Service Mentioned: American Airlines Flight Attendant.
Reason of review: Problem with delivery.