5.0
Details
I flew for Phoenix to Fresno on Friday for a wedding on Saturday.Arrived at 6 am for a 7:35 departure flight cancelled at 11:45. Assigned a 1:45 flight sat in plane with no air for 45 minutes. Missed rehearsal and dinner. They did provid snacks and lunch. Sunday...
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1 comment
Anonymous
#1374997

No, be afraid to fly if they DON'T do maintenance.

Hey , you're a poet : " did provid" .

"Due to" not "do to" .

What has your hate been changed to ?

Review
#1109067 Review #1109067 is a subjective opinion of poster.
Service
American Airlines Inflight Service
Reason of review
Poor customer service
1.5
Details
Inoperative Seat and Entertainment - American Airlines
Inoperative Seat and Entertainment - American Airlines
Inoperative Seat and Entertainment - American Airlines
Inoperative Seat and Entertainment - American Airlines
Although by the picture it was clear to American Airlines that the seat was inoperable, I was never notified of this problem or moved to another seat until I was in the flight and the American Airlines employees were unable to resolve the problem. I am a Executive...
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Review
#885216 Review #885216 is a subjective opinion of poster.
Service
American Airlines Inflight Service
Cons
  • Lack of customer rights
  • Charging for services not provided
  • Loyal customer treatment
Reason of review
Service purchased was not provided.
Loss
$4000
Preferred solution
Full refund
Tags
  • Airline Travel - American Airline

Worst Travel Experience Ever! | American Airlines in Vancouver, British Columbia

WORST travel experience ever!!!! I was on a stop over from Vancouver to LA enroute to Montego Bay Jamaica, American Airlines cancelled my itinerary and had me stranded in LA as they said i never boarded the flight from Vancouver. After much struggle and rude customer service my itinerary was re engaged and I was able to get on my flight to Montego bay. The flight there, there was an air conditioning problem, we all were freezing, our luggage was sopping wet when arrived in Jamaica. Now on the return from Jamaica, I had asked the concierge to check me in on line, she had now learned once again that i did not exist as apparently i did not board the flight from YVR therefore my itinerary was cancelled, so did I walk to Jamaica? After speaking with 4 different unapologetic customer service reps, that were all rude, I was left with having to go to the airport early to sort it out as they could not help me over the phone and apparently American Airlines does not allow international on line check in ??? really ? what year is this ? i get to the airport to learn once again that i don't exist. I have a copy of the slip ( received in Montego Bay) that i could show stating that i did not board YVR therefore I don't exist in the system, The America Airlines attendant had to spend quite some time with the help of a supervisor to try and find me... this has made my vacation both going and coming terribly stressful and a waste of time arguing with America Airlines and this mistake that is on their part. I am now boarded the flight, i ordered a glass of wine which the flight hostess, who seemed annoyed at the request with heavy sighing , and I cannot begin to to tell how you how rude she was, but i am not going to waste space with the details, In a nutshell to follow: my stop over in Dallas was a gong show, very confusing, mess up of duty free, broke some of my things. So as a security concern ,say I was kidnapped in the airport, the last my family and friends had heard of me was that i was boarding American Airlines to go to Jamaica, if you have no record of me in your system... I don't exist. Next say I was a dangerous person, causing problems on a flight, you have no record of me being on this flight... is this not a major security concern??? i have never in 25 years been treated so poorly let alone abandon in travel, at each port with an airline company and to have to go thru this stress on a vacation at each stop-over port, this is absolute insanity! and no apologies from any attendant i dealt with. Is this the kind of service you want to be known for ? terrible! I would hope to hear from someone on behalf of your airline to rectify this terrible experience .
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Review
#842807 Review #842807 is a subjective opinion of poster.
Service
American Airlines Inflight Service
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$1200
Preferred solution
Full refund

DISGRUNTLED TRAVELER | American Airlines in San Ramon, California

2.0
Details
MY WIFE AND I RECENTLY TRAVLED ON AMERICAN AIRLINES AND THE SERVICE ON OUR RETURN TRIP WAS SIMPLY AWFUL. FIRST THE FLIGHT WAS DELAYED AN HOUR OR MORE BECAUSE YOUR ORGANIZATION DID NOT HAVE THE CORRECT DOCUMENTATION OR CARGO MANIFESTS SO WE HAD TO RETURN TO THE GATE WHERE THE PLANE SET FOR ANOTHER HALF HOUR.AFTER TAKING FLIGHT THINGS DIDN'T GO MUCH BETTER.THE ONLY THING OFFERED TO THE NON FIRST CLASS TRAVELERS ON YOUR COAST TO COAST FLIGHT WAS BEVERAGES OF SODAS,WATER AND ACHOHOL NOTHING TO EAT.COME ON YOU GUYS CAN DO BETTER DON'T YOU THINK. SINCERELY, DISGRUNTLED TRAVELER.
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Review
#747365 Review #747365 is a subjective opinion of poster.
Service
American Airlines Inflight Service
Pros
  • Finally getting home
Cons
  • Rude attendant
Reason of review
BAD INFLIGHT SERVICE
Preferred solution
Let the company propose a solution

American Airlines - Inflight Service Review from Sandy Springs, Georgia

1.0
Details
American Airlines is the worst airlines I have EVER flown with I will NEVER fly with you guys again and I hope no one else do either hopefully this janky airlines goes out of business they do not deserve a dime of your money they don't care about your complaints the inflight wifi didn't work the flight was an hr late taking off and hr late arriving and they basically told me when I went to complain "So what?" and when I told them I would be taking my complaints to social media they pretty much said again "So what" so if this is the airline you wanna spend your money with fine but JetBlue is on the up & up I suggest you check them out first. What's even sadder is they have more 1 star reviews than anything else so the service speaks for itself horrible horrible airline I wouldn't take a dollar flight from these people. They have a 1.5 outta 5 stars 8.2k 5 star reviews and 68k 2 star reviews men lie women lie numbers DONT!
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Review
#738470 Review #738470 is a subjective opinion of poster.
Service
American Airlines Inflight Service
Reason of review
Poor customer service

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