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I had the worst experience at an airport with American Airlines. The tower in Costa Rica had problems so there was a delay well when we got to Miami we were told they would pay for our hotel then we were told we might be able to make our flight everybody on panic mode nobody to give guidance only wrong directions we were told to go and get our luggage but it was already on the way to Hartford we were sent to terminal #9 about 1/2 mile away then from there to terminal #9 pretty far away no supervised would talk to us we were sent in circles with no answers or solutions the worst service I've ever seen they wouldn't give us room or food vouchers I'm sure it would not cost the airlines hardly anything it was horrible.im not going to say I'll never use American again but if you look up my name I am a frequent flyer I'm going to France in July & I set up a lot of group vacations to Hawaii actually going for holloween again I hope I get an answer soon or compensated for my fiancé & myself thank you

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss not as described of american airlines flight. American Airlines needs to read this review and look into the issue (if any) according to poster's claims.

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Anonymous
#1100570

What is "Holloween?"

Anonymous
#1098219

Punctuation would make your complaint easier to read.

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